Reviews for Truemag - AD & AdSense Optimized Magazine WordPress Theme

121 Reviews

for Customer Support

Extremely SLOW to update when critical errors need to be addressed. case in point the update to a working version: 1.3.8 to the broken version 1.3.9 in which the main page default side bar was clearly internally broken and could not be adjusted or changed from the theme interface or dashboard. See my posted comment and the slow follow-up by the Author Team.

The Author response was to post an update several hours after the issue was identified. This did not happen and it took several days for a response comment to be posted with little details except a link to change some folders.

In the interim, I dowloaded the working version 1.3.8 and replaced the defective 1.3.9 in order to correct the issue. Support basically sucks and should be more responsive to PAID customers of this theme.

I will NOT order again from this author and suggest you look elsewhere for better customer response and support, especially when critical issues NEED to be FIXED within a reasonable and STATED time frame.

for Customer Support

Great theme design, great support. Recommend if you have very basic WP knowledge.

for Customer Support

Support:
Bad customer support, I tried to contact the author a few times this week but he didnt reply on twitter, on themeforest, on facebook, ...

Code:
The website's features doesn't work 100%, there a few bugs...

Design:
Design is good, this was the main reason why I bought Truemag... Didn't know that it came with alot of bugs..

StrictThemes

Author response

Hi, we have answered to your first request http://take.ms/1ikc7 .

You have sent the second request 2 days ago http://take.ms/a19xI , we mentioned in our profile that we provide support in maximum 5 days. We don't provide support via social media accounts.

for Design Quality

Thanks a lot for all your efforts. You're killing it (You're doing really well).

for Customer Support

Perfect theme. One of the best I have seen. Probably the very best.

for Code Quality

poor coding quality wasted aloot of out time

StrictThemes

Author response

Thank you for your review. Analysing your support request we see you're beginner with WordPress. Your current skills not enough even for working with standard WordPress admin panel such as menu etc. Therefore you could mention the theme style or color scheme, but not code quality because you're not developer at all and very far from coding. The theme was created in accordance with WordPress standards and TF standards, and working fine on thousands websites. Anyway it's your experience with theme as WordPress newbie and we're sorry you have not satisfied.

for Flexibility

hard to use and have to know about code.
Should be 100% Drag and Drop

for Customer Support

Excellent theme and outstanding customer support. Would highly recommend.

The ad widget under the main menu don´t work, of all it´s a good theme with a lot of purposes

StrictThemes

Author response

Hi,

Thank you for your feedback. It seems you've mentioned Ad sidebar 1 and it certainly should work. Please contact us and let us know an access details (to your WP admin) through the contact form – http://themeforest.net/user/strictthemes We will take a look.

Regards,
Nat

for Customer Support

Amazing theme with a gorgeous look to it, brilliant customer support. I could.t be happier. Keep up the fantastic work

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