This author's response time can be up to 5 business days.
Hi, I am really disappointed with the support I am receiving for this theme.
I have a fundamental issue in that the Tucan Car Dealer site CANNOT display details for the Cars in the Showroom.
I have responded quickly to tell you that the solution you suggested (to upgrade to 1.1) does NOT work.
My client is getting increasingly angry with me and in turn that’s making me more disappointed with you.
PLEASE PLEASE PLEASE – help me to get this fixed. It’s the exact same problem MILESKAYE reported 2 months ago so it’s nothing new.
I cannot accept this 2 day delay between my questions and your solution suggestions, especially when I am finding they are not working. I don’t mind the initial wait but sure not in between every bit of dialogue?
Hello, please try to set your pemalinks to default structure first and reset your permalinks to your custom structure.
Sorry for delaying your questions.
Thanks for the reply and I am happy to say this simple solution worked.
I’m not sure whether I’m more happy or angry.
I’m happy you got back to me eventually 2 months of asking but annoyed you did not even acknowledge all my previous attempts to contact you.
We all have customers of our own here to manage and I think you know that the most important thing is to just keep people informed even if there is no solution.
Thanks for finally getting me the answer though.
I had several other requests for regarding simple bugs/defects/modifications so I will check these now and repaste into the forum now that I have registered.
I have replied regarding your questions in our support forum.
Another day gone and still no reply!
smccracken – Same, this error is ridiculous. I think it needs reporting to Themeforest. It’s a core feature advertised and it doesn’t work.
If you have any support questions, please submit to our dedicated forum at http://support.indonez.com/
hi. great theme. i would like to buy.
is there a responsive version available
Hi, for now there’s no option for this, maybe I will consider this for the next update but not in close time.
Thanks for your interest.
the map on the contact page is not working please tell me how to fix this issue.
Hi, please try to write your info address in one line.
Its still not wokring…
this is what i have in there
where the map is blank white
how do I resolve this issue??????? i have no map!!!!!
Can you please respond and HELP ???!!!
Hi, ask I mentioned before, please try to write your info address in one line, you can manage this from theme options => contact tab => address field, if you still have a problem, just contact me from my profile page.
Still having permalink issues. I have set it back to default, so you can click on details and it goes through to the page, but if you click Buy Now, the link doesnt work and is showing up as ”.co.uk/#” even though the full url is set to an address including http.
ok just send me your site login from my profile page, let me check directly at your site.
Parmalinks not working for me. I need solution urgent
be sure you have installed the latest version of tucana theme, try to set your permalinks structure to default first and regenerate to your custom permalinks.
Yes i just purchased a days before yesterday. I did all you mentioned. But this is not working for me
ok you can contact me from my profile page with your site login regarding your issue, let me check directly at your site.
Me too I am really disappointed with the support I am receiving for this theme. I asked on the support forum but never received answer, so I try here:
How can i set a different “Download brochure” link for each product, in the widget, like you have in your demo?
Hi, sorry for delaying your question, you can place tucana – Brochure widget in single showroom page widget place, but it used generally for each single product page.
Exactly what I meant. How can I do that? How can set different download for each single product page?
If you want to have a unique widget for each posts/pages, you can try to use plugin like http://wordpress.org/extend/plugins/custom-sidebars/
I’m highly disappointed with this purchase. Assets were missing, bugs within template found, no documentation supplied for news flash/ticker. It’s a shame my client likes this template as I would opt for something else. Until these issues are fixed, I can only give this theme a rating of 2/5.
I’m a developer and have fixed the issues above. If anyone else is experiencing these, please contact me at email@example.com.
Hello, the news ticker retrieved from your blog post, so you just need to create some blog post items.
I dont need the locate our dealer section on the front page, can you tell me where I can find this or an easy way to replace with something else, preferably a text block.
Hi, if you want to replace this section, please open index.php file and find the following code :
<?php main_delear_list("Locate Our Dealers",-1);?>
Do you have plans to update this theme with compatible layouts for ipad and smartphones? I see you do for your other themes, but not for this one. Please advise.
thank you, lisa
Hi, by default the tucana theme has been designed for desktop instead of mobile devices, it’s take a longer time since I have to modified whole layout markup structure and add some additioanl css code.
Hi, how can i use the seocnd view style with the slider that have a background ??
Hi, you can switch this from theme options => slideshow tab => Enable Slideshow Background? option, just check the option.
Is it possible to add a search query on the slider?
Hello, unfortunately there’s no option for this, the slider section just displaying the text instead of form.
I want to have two showrooms, one for cars and one for boats is it possible?
Hi, you can include your products categories in menu items.
Hello, it seems that the page for single product item has some problem with IE8. The thumbnails are missing.
If I reload the page the problem get fixed.
IE9 seems to work good. I didn’t try with IE7.
How can I fix this?
I have replied your questions in our support forum at http://support.indonez.com
Hello, I purchased this theme, however I cannot register on your support page, it is telling me ‘Invalid Purchase Code’.
Did you tried to register again? if you still have a problem, you can post your question here.
I ‘d like to know the following:
- How can I edit the main ‘Locate Our Dealers’ content?
- How can I edit the background image for pages?
I have a couple of more questions, but at this time I don’t remember, I will get back to you.
- you can modify directly from index.php file and find the following code:
- may I know what background image that you mean?
Thanks and I’ll do my best to help you.
Thanks. The background of the whole page in speaking.
how do i get text into the glow-box of the sliders?? and the titles of the sliders are linking to the slideshow post itself.
the slideshow options “custom url” and “features highlight” don’t seem to do anything
for slideshow box, you can fill your features list in slideshow options => Features Highlight box, be sure you have filled the custom url for slideshow item custom link.
When i click the slider title, i expect that it will link to what is put for Custom URL, but that does not happen – it goes to a blog page
ok if you dont mind just provide me your site login from my profile page, let me check directly at your site.
Hello, can I add a payment gateway, if my cusotmer wants to book a car online by paying a downpayment via credit cars ??
Hello, you can use plugin to accommodate your request, since by default the tucana theme just theme product showcase instead of e-commerce theme.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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