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Hello, there’s a problem with the last update of this theme, it’s a conflict with WPBakery, that doesn’t let you upload or load any image, and has some Ajax errors with certain plug ins that use it, at least those are the problems I had, I change the last version of the theme for an old one, Version 1.9.7 and the problem disappears, hope this can be fixed for the latest version, thank you
Please post a ticket in the support forum with your website URL and your login info so we can check this.
All the best.
PS: be sure that everything is up-to-date including WPBakery Page Builder
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Hi, I want to make a request for the YouTube icon in social network icons to be updated to the current YouTube logo. Thanks!
The YT icon will be updated in the next page builder extension update.
Thanks for your suggestion and thanks for your patience.
I am having issues with the photo gallery. The pics are HUGE, how do I pick what size I want them displayed? There is no where in the settings to pic a size and the WP thumbnails doesn’t help. Also can I have them shown in FULL proper aspect ratio to the original photos? I am using gallery type METRO at the moment.
That IMAGE SIZE option does not exist in my settings. it goes from GALLERY TYPE then PADDING then HOVER EFFECT… no IMAGE SIZE option in the page builder image gallery settings anywhere.
It looks like the theme is slightly outdated so it might be why its not showing up even though I recently bought it. The built in updater for the theme doesnt work, button does nothing and I am not super comfortable with manual updating.
If you’re not comfortable updating the page builder plugin via FTP, you can simply uninstall/delete the plugin and re-upload the js_composer.zip file from your theme package in your WP admin panel.
For more help, please post a ticket in the support forum with your website URL and your login info if possible.
I updated and still no image size option where it’s supposed to be. very odd.
UPDATE: the one I originally created didn’t have it but once I added a NEW one it shows up so no problem.
One more thing, thanks for the help btw!, I want to have the merch store in Canadian Dollars not Pounds, how can I do that?
Glad you figured this out.
The currency can be set in the WooCommerce settings.
I hope it will help.
Trying to get the instagram key but accidentally added the wrong site to wolfgram and now there is no way to go back and add the right website as it just gives the key to the wrong one everytime.
Anyhelp would be highly appreciated.
You should be able to re-generate an API key by now.
Otherwise, clear your cookie on the WolfGram API page.
I am trying to locate the settings for the BUY NOW button in the menu… I want to remove it for now. Looking everywhere. THX!
Hi! I bought the Tune app for my new music project, The Dancing Graves. How do I remove the “BUY NOW” button or how would I edit it to link to my content and not the TUNE app?
If you’re referring to the menu are, you can remove/edit it in your WordPress menu admin panel.
I keep looking through the menu section in the side bar. I can’t find where it is.
I’d like to create a one page website. I used one of the sample pages to begin building from. There is a top right “BUY NOW” button that links to the purchase page of the “Tune” theme. Where do I go in order to edit or remove that?
Please post a ticket in the support forum with your website URL and your login info if possible.
I bought the theme so i could use one of the demo and save time, I read the documentation before installation and all requirements are met. demo is imported but whenever I try to update the page it gives me database establishment error which is really weird because I checked all configuration and database connection is fine.
Can you please give me a solution so i can finish my website as soon as possible.
Please check if the problem occurs with the default theme as well. The theme and plugin don’t interact with the database directly in any way so this is probably a server-side/ installation issue.
Yes I have checked with 2 different fresh install of the theme but still got the same error if you can identify the error weather it is the theme or hosting then I can contact the right person to fix it.
I have opened a ticket yesterday but didn’t get any response so I commented here. Credentials are in the ticket already kindly check the issue and let me know as soon as possible.
We will reply ASAP.
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hello! interested in this theme.. wondering if the minimal template allows you to show a full screen video on the home page… the kind that is playing when you arrive at the page, rather than having to push a play button…
i have previously purchased the “speaker” theme from you guys…. does speaker offer this feature as well?
i noticed the “loud” theme has this function… is this available on all your themes or just the ones that specify. thank you.
The video background feature is available in all our themes including Tune.
Updating Tune is crashing site
We are trying to update a client’s site with Tune 2.0.6 and it crashes the site. We have the correct versions of WordPress, WP Bakery Builder and Bakery Builder Extension. We recently inherited this site to manage. Any guidance you can provide will be appreciated.
Be sure the the WP install, the theme and all plugins are up-to-date:
WP -> 5.2.2+
Tune -> 2.0.6
WPBakery Page Builder -> 6.0.3
Wolf WPBakery Page Builder Extension -> 2.9+
If for some reason, you can’t access your admin, remove the WP Bakery Page Builder (js_composer) folder and wolf-visual-composer folder from your wp-content/plugins folder via FTP and then re-install them via the plugin install notification message.
The WP install and plugins are all up-to-date. I tried to update to Tune 2.0.6 again yesterday and the site crashed. We are unable to post a ticket in the support forum because we don’t have the purchase code. One of our clients asked us to take over management of the site recently and we believe the theme was purchased at least 18 months ago, if not before. Any suggestions appreciated!
An additional question: can Tune handle 7.3 PHP? Thank you.
This is possible that the issue is related to your version of PHP. I tested my themes and plugins with PHP 7.3 recently and it appeard that WooCommerc wan’t ready for it and output error codes. No sur if it’s fixed since then.
I suggest rolling back to 7.0 if possible.
Thank you for the suggestions! I’ve disabled WooCommerce but we are unable to roll back to 7.0; we are on 7.2. The site was functioning on 7.2 before short codes appeared.
I disabled all plugins; was able to update Tune to 2.0.6; activated plugins with the exception of WP Bakery Builder Extension and short codes still visible. When I activate WP Bakery Builder Extension, the site crashes.
Do you have WP Bakery Builder version 6.0.3 and the extension v 2.9.8?
With everything up-to-date, all should work correctly like on the theme demo.
It does help. We have extension v. 2.9.7. And when I activate the extension it tells me to add the purchase code, which we don’t have as explained earlier. We have been able to receive all the Tune and Wolf updates. So 2.9.7 crashes the site but it does not show me that an update to 2.9.8 is available.
Hello, I’m planning to buy this theme and have a question: is there any way to modify the appearance of the built-in features like discography or tour dates? E.g. I’d like to have some additional information about the releases next to the album cover (could use the excerpt text for instance). Is this possible?
You can paste any content in the release content including playlist, ext media etc..
Thanks for your answer. I’m talking about the “Releases” section of the main page. In your demos it shows the covers of the releases and if like to extend it with additional information.
I use the code [wolf event_list past = “true”] and check the box “Show past events in the list” is Settings, but I don’t see past events, only future ones.
Could you give me information or fix it? Thanks
Hi, I wanna change view event options. It’s posible to enable past and future events? I can see only one options but not both at the same time.
You can simply duplicate the module, one for the future show and one for the past show.
I hope it will help
Problem, the featured image on the releases is blurry until clicked and made bigger. tried different sizes, any ideas? what is the recommended size for the featured image on releases? Thanks!
Difficult to help without further details.
After the latest update, Tune is not showing my video categories on the videos page. The videos appear properly, but users used to be able to click on each category, if multiple categories existed, and the stack of videos within the container would sort based on the selected category. Now, there are no listed categories, just the entire stack of my videos. Any ideas? Thanks
oops, it’s at https://www.togethermutiny.com/videos/
If it’s your video archive page, be sure that you didn’t change the “filter” option in the cusotmizer > videos tab. Also, be sure that every video has a category assigned to it.
Hi does the hip hop or myspace themes allow site visitors to download music (I want to give fans the ability to direct download some of the songs I post.) Also, is there a functionality that can support a membership area?
You can add a “free download” link to the players.
There is no in-built option to create a membership area, but you can use a 3rd party plugin to achieve that?
Does anyone know if the latest theme version 2.0.7 works with WPBakery Extension 3.0.0 and WPBakery Page Builder 6.0.5? I keep receiving updates notifications for both and don’t want to update without first double-checking. Last time I updated the plugins alone it was a mess.
You shouldn’t have any issue updating the theme and plugins.
Thank you for your help.
Is it possible to have an update with the critical plugins on the latest version? It seems most of those last update was on 2017.
Anyway, there will be an update very soon.
I hope it helps.
I’m trying to customize the colors in the customizer specifically main text color, strong text color, submenu font color, body background color and nothing is working. The only fields that work properly are accent color and submenu background color, what can I do to change the colors without having to hack the CSS manually?
Please post a ticket in the support forum with your website URL and a temporary login access.
I’ve been watching your Tune One-Page Music Wordpress Theme template and I’m thinking about buying but before I would like to ask some questions.
a) In biography page I have to use some tabs to divided the content.
This funcionality already exits in this theme? Or has to be implemented from an external plugin (Tabs – Responsive Tabs with Accordions…)?
b) What are your conditions for returns?
c) The theme has already included the WP Bakery Plugin as a page builder to help develop the layout of each page?
d) The response of the support team is 1 business day? Right? May I ask what is your time zone?
Ana Margarida Mota
a/ A tab element is already included
b/ No refund except if it has been discussed on the forum. Most of the time, we’re here to help you with anything and you won’t need a refund.
d/ Yes. I’m located in europe and another support agent is located in viet nam.
Hi Wolf-themes, Thanks for your feedback. Kind regards Ana Margarida Mota
I would like to know if with the Tune One-Page Music theme it is possible to make these changes.
a) Is there a possibility in the one-page layout to have submenus?
b) Can you embed SoundCloud files directly into the template?
c) In the events section, there is the possibility of having a button to show the remaining dates.
In other words, by default, do not display all dates.
Ana Margarida Mota
a/ Yes. Feel free to ask on the forum if you need any help with that
b/ You can embed soundcloud players
c/ Yes, you can choose the number of dates to display
Good night, correctly install everything, but I have problems with WPBakery Page Builder, I see it correct but it does not allow me to edit it online, let’s say I see the page with the famous backend editor to see the changes, I can only edit it from the worpres administrator let’s say, help me? Thank you!
As specified in the theme description and for technical reasons, some default features like grid and frontend editor are disabled like in most big themes. However, we’re working on the frontend editor compatiblity.
perfect, I misunderstood, I will have to deal with them until they can solve it, another query, the slider revolution I have 2 problems, the first is that I change the image for desktop and function but mobile continues to mark the old photo and I do not know how to change, another issue is that I want to put a video from youtube and it won’t let me, can you help me? Thank you!
good, sorry now it tells me how I need to unlock functions and the theme says that it is included, it asks for an approval code, do you provide it?
About your image, be sure that it is not a cache issue.
Good evening, I bought your template a while ago, but I have a problem with the menu, at home, I have the slider revolution and I have 2 menus, one that I create and another that I do not know where it appears nor can I erase or modify it, I I would like you to help me, I leave the link http://www.costacodigo.com/fernandomosteiro.com/
Please post a ticket in the support forum with screenshots, your website URL and temporary login access.
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