Hi,

Can you provide me a link to your website to see what’s going on ?

Regards

I have already move on to another solution. I don’t have time for bug resolving. I will not be using this template and I have asked for a refund. Can you please approve it? Thank you.

The template is working fine, if you are experiencing issues with the form it’s due to a server issue. That’s why I was asking you the link.

First, in your html replace the id of your contact section by id=”section2” not section4.

Secondly, in your js/jquery.fullPage_youtube.js file, you have to edit this part:

anchors: ['Home', 'About', 'Works', 'Services', 'Contact'],
            lockAnchors: false,
            navigation: false,
            navigationPosition: 'nav-position',
            navigationTooltips: ['Home', 'About', 'Works', 'Services', 'Contact'],

By removing the not existing slides.

Hi,

Can you send me the link to see what’s going wrong ?

Regards

Hi, The link is http://beseder.ca/test2

Hi Peter,

My apologies for the delayed response…

It seems you found how to fix the issue as your website looks perfect on my side

Best regards

Hello, no it doesn’t. Look in mobile.

Hello,

Maybe it’s a browser issue, Im using Chrome and your section looks great on both, desktop and mobile.

Which browser are you using?

Hi,

1. The following rule is displaying the fallback picture, and it’s working fine, but you are displaying a dark picture:

.video-overlay .img_fallback {
    position: absolute;
    top: 0;
    left: 0;
    width: 100vw;
    height: 100vh;
    background: url(../img/home-slide-1.jpg) center center;
    background-size: cover;
}

2. I don’t see any newsletter form on your page, I can’t test. Please make sure you followed carefully the documentation attached to the template.

Regards

I tried changing the image and it didn’t work. The mobile version shows the YouTube video and is not responsive

On my side, opening your page on mobile, I get a black screen, because the following picture is completely black:

Regards

Hi!

Did you check the documentation attached to the template, there is a specific section for youtube variant

Best regards

Hello,

Thanks a lot for having chosen TYCAN

Please note that TYCAN is a simple HTML template and not a Wordpress plugin and actually, not visible and customizable in the back office of Wordpress.

As mentioned in the description the nature of the product ( This product is a premium HTML template and not a Wordpress plugin. ).

BTW, you can install TYCAN on your server easily and edit it with the excellent software called Sublime Text.

The editing is manual but you can use it in the background of Wordpress or others CMS.

Install process described in the documentation attached to the template,

If you need some help with TYCAN, please don’t hesitate to come back to me and I will be pleased to help you.

Best regards