For anyone with support related question(s), please post them to the theme’s support forum.
In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.
You can subscribe to the Support Forum HERE
I’ve worked with support from three premium Wordpress developers, and the folks at U-Design are by far the best. Their answers are complete, and if I am needing additional information, they steer me right to it. Support at other developers, which helpful, can sometimes be rather cryptic. U-Design gives me full answers. It’s clear there are human beings on the other end. Support like this is hard to come by, and that alone will steer me toward using U-Design again and some of their other themes.
Thank you Mitchell for your feedback, glad you love the theme and support services we provide
The ‘add media’ button doens’t do anything. How can I fix this?
Thank you for choosing the “U-Design” theme!
Please post any support related questions to the theme’s support forum.
You can subscribe to the Support Forum HERE.
I am using U-Design version 2.0.0 my website is http://tornadoplumbing.ca but after install it is not showing responsive design. can you help me how to solve the problem?
going to continous loop and error_log file is going to few gb’s..anything know with the theme ?
[14-Nov-2013 17:30:55 UTC] PHP Warning: next() expects parameter 1 to be array, integer given in /home/gsvtecco/public_html/wp-includes/plugin.php on line 431
[14-Nov-2013 17:30:55 UTC] PHP Warning: current() expects parameter 1 to be array, integer given in /home/gsvtecco/public_html/wp-includes/plugin.php on line 427
these are not errors but warnings and are not pointing to the theme, but rather to some plugin, I suggest you Google these warnings to get more info on what they could potentially mean. Additionally, to find out which plugin is causing this, disable all plugins and then test it again.
If it works then start enabling the plugins one by one and do a test in between until you find the culprit.
P.S. For future reference, please post any support related questions to the theme’s support forum. We don’t provide support in this comment area here. You can subscribe to the Support Forum HERE
Do you offer a free trial period or money back guarantee for evaluation?
all items sold on this website and the rest of Envato marketplace are ruled by their licensing agreement which doesn’t allow for any free trials. More: http://themeforest.net/licenses
If I am reading the licensing correctly, I will need multiple purchases for my two domains?
Do the sliders support youtube videos?
Yes, a regular license is good for one site/domain.
Not all sliders support video, but the “Revolution” slider does, that’s the one you see as default in the demo site.
The U-design theme is gorgeous and the support is outstanding. The folks who have put this together give you lots of options, but there is an essential design aesthetic that takes your site to another level.
I had trouble with a feature on a multisite. Andon could not have been more helpful or responsive. Even more, he was friendly…not always the case. Thank you!
Thanks you for the feedback scohen12, glad you like the theme and support we provide
can i have the sample xml of the demo website
Wow. <1.8 Million dollar went over that theme. Congrats! And still giving support to every single customer.
Luckily not all customers require assistance nonetheless the support forum is always buzzing with questions. It’s important for us to see our customers happy using the theme, so we do our best to help them build their sites with the theme.
Is the theme able to update from within Wordpress itself as updates become available?
no, manual updates only
hi do i get the ai file for the logo? if not what font is it that you have used for the logo?
I think it sits nicely with the site design
I’m pretty sure I used the Eurofurence font, it’s free and you can get it from sites like http://www.dafont.com/eurofurence.font
I have included the logo as a single flat layer in the theme’s PSD files.
how do i add the social media icons to the top of the screen?
also is there an option for a “boxed” layout where I can have a background image running down the sides?
Yes, both of these have been instructed in the support forum.
Regarding the social icons you have lots of freedom to do anything you want with it. I have provided a skeletal HTML code with the icons you see in the theme’s demo and you simply insert this code into the appropriate widget area in a “Text” widget. This means that you could modify the code or use your own images, etc.
Hello,I just use the u-design theme,it is very excellent.
But I have one question about the page nvai?pls help me to Solve.Thank you!
Take my website for example,Such as http://www.ecigarettenjoy.com/products/hot-selling/
this page,In the Portfolio Section, I set them with with 6 items per page.But in the front,in one page,it has all of the item.So I need your professional help,My skype is ecigarettenjoy.You can contact me directly.Thank you very much for your kind help!
Thank you very much for your prompt reply!
Hi, I have a pre-purchase question:
Is it easy to move the main menu from NEXT to the logo in the header to BELOW the logo?
It looks like some of the demo sites have the menu below the logo, I just want to see if this is easy to do from the backend.
Yep, it’s easy, I have the logo above the menu for example in the theme’s “TeaTime” demo with WooCommerce: http://idesignmywebsite.com/u-design-shop/
You can push the menu by increasing the Top Area height, which you do from the theme’s “General Options”. If you decide to go with the theme and have some further questions about this just post in the forum and we’ll give you a hand
I see that the Slider Revolution has been updated to version 4 but the version included in this theme is version 3.0.95. Will you be updating this theme with the latest version of the Slider Revolution then?
Yes, usually I would update all plugins pre-packaged with the theme whenever I release a new version of the theme, of course I’ll be testing the new plugin version with the theme first to make sure everything is compatible.
Thanks for the quick reply internq7… you guys rock!
I see that the new version of the theme was released but it didn’t come with an updated version of the plugin? Please advise.
Nevermind… I see it now: /u-design/lib/plugins/
Yes, you got it! Also, I’ve given update instructions in the theme’s Documentation and the support forum.
For future reference, please post any support related questions to the theme’s support forum. You can subscribe to the Support Forum HERE
How can I change the name of the feedback-button? I want it to be named “Contact”.
In the demo I not find the search. If I install one it work with the theme?
Yes, the theme has a searchbox that could be enabled and it will go in the right top corner, I have disabled it for the demo site, just my personal choice, but it is there for you if you need it.
is it possible to put a multi language button at the top?
does anyone placed any multi language plugin is this theme
Yes, many people have, the theme offers a Widget area, as a matter of fact the social icons you see in the demo site are actually added through that widget area, so you could add anything you’d like in there.
Hello, I installed the template and I expected to see it as it appeared in “live demo” but it does not. And ‘possible to obtain the same configuration?
Yes, the demo is setup to demonstrate various of the the theme’s features it’s not something people would want when they start building their own site with their own content. In any event we have provided an XML import in the support forum.
Please re-post your question to the theme’s support forum and we’ll give you further instructions there.
Great theme. I need help in the accordion function, currently when you click on the accordion title it opens up but it should also take you to the top of the active accordion, currently it does not, so when you have long content in top accordion and you go do and click one of the bottom accordion titles it opens but it does not take you to the top of the active accordion.
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