Web Themes & Templates

Reviews for uDesign - Responsive WordPress Theme

Reviews for uDesign - Responsive WordPress Theme

Cart 51,390 sales
Recently Updated
Well Documented

5,358 Reviews

for Customer Support

Many blessings. I ran into an update issue with version 4 of uDesign and killed my site. Support was amazing and got me back online in no time and assisted me through. I just wanted to warn others that version 4 is a HUGE upgrade and integrates tightly with word press so ensure you backup EVERYTHING before you try to install or update this theme. A product is really gauged by its support and support is top notch with uDesign!

for Customer Support

If you include their standard cart icon (the one with the side cart functionality) in you Mobile header you will get an ajax error after adding a product to cart.
This error will break the functionality of the quantity buttons on the product page & cart page.

After opening a ticket they insisted that this issue is not theme related even though I explained things very clearly, tested on the parent theme, sent videos, etc.

They insisted that I do a fresh WordPress install, which I did, and the issue also occurs in this case. Therefore it is 100% a theme issue.

Then they stopped answering my emails and showed no intention of fixing the issue.

Other issues I reported and the feedback I got:
- Most plugins will not be able to hook into the user login pop-up (off canvas). Support calls this expected behavior :) You will need paid customization for hooking into the pop-up
- Product page wrapper will behave weirdly on iPhone devices.. you can drag it left/right... Support also calls this expected behavior
- The add to cart pop-up does not display for all added to cart scenarios - Support says I need paid customization to make it functional is all scenarios
- The theme messes with the product reviews form so that it requires custom work for form validation on the same page (simple ajax comment validation plugins will not work). As it is built now, users will get redirected to an error page if some entered data is invalid. So pretty much you won't ever get a review as no one will hit back and reenter all the information.
- Review attachment max upload size doesn't take into account the measurement unit (MB / GB) but rather only the PHP max upload value - Support said that this is a non issue

It's too bad this is the quality of (paid) support because overall, with some customization, the theme is nice. It does not lack in design, but it does lack in strong & complete basic functionality.

for Customer Support

I have been updating a few sites with 4.0 and at first was a little overwhelmed. The customer support has been very responsive and helpful.

for Customer Support

Good works to me! Especially professional CSS writing. Slove my menu font color problem.

for Customer Support

I had a problem with installing the demo content. After contacting the support, the support logged in to the site and solved the problem! Best support ever! This theme is beautiful and highly recommended!

for Design Quality

It's a great template, when it works it does exactly what they advertise

for Customer Support

I did mention great design and functionality of UDesign V4 but what I really admire and appreciate is customer support. They really do solve issues I can't do by myself. Says happy customer!

for Feature Availability

Customer support is simply the best! As the theme is so good you don't need support often but when you do, the support is there, almost at once. Excellent. Thanks to the team.

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey