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448 comments found.

This theme is not doing what I thought it would do. I am trying to request a refund but can not find the correct place. I registered by download but everything I try to access support, I am not getting anywhere. I am not sure what password and user to use. I do not recall it asking me for a passcode when I provided my download key. Please help me resolve this issue.

rsriram

rsriram Author Team

Hi.,

We have reset your password and sent it your email bookh@msn.com. Please have a look.

Regards., DesignThemes Support.

Is there supposed to be a visual editor with this theme? I see code when I click on that tab in the admin panel.

rsriram

rsriram Author Team

Hi.,

Sorry we do not have any visual editor option in our ultimate theme.

Regards., DesignThemes Support.

May I change “portfolios” to Our Promise http://prntscr.com/cpzn08 this should be “Our Promise”, not portfolio

I was tried but page gives some error http://milkio.co.nz/my_portfolio/ http://prntscr.com/cq4b12 it’s not done still showing same http://prntscr.com/cq4ccp

It was done Thanks .. I was changed the category also , thanks for your help.. Now only one question is there any way to change Permalink also http://milkio.co.nz/portfolio/our-commitment-to-quality/ this Portfolio to ” our Promise”

Cheers J

Hi nuitecho.,

Please follow the below steps.,

1) You can change it from the file wp-content/themes/ultimate/framework/theme_customposts/register_portfolio_post.php line no: 25

Then replace the code

'rewrite' => array('slug'=>'portfolio','with_front'=>true),
thereby with the following one as shown below,
 'rewrite' => array('slug'=>'our_promise','with_front'=>true),

2) Now go to Dashboard -> Settings -> Permalinks -> Click Save Changes twice. This is to flush the permalinks.

Regards., DesignThemes Support.

Keep getting below error on Wordpress 4.6.1 with PHP 7 using the latest theme version.

Warning: Declaration of my_menu_walker::start_el(&$output, $item, $depth, $args) should be compatible with Walker_Nav_Menu::start_el(&$output, $item, $depth = 0, $args = Array, $id = 0) in /home/..SITE../framework/register_public.php on line 914

Hi.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

Can we get an update for the latest version? Admin panel is having issues saving

rsriram

rsriram Author Team

Hi taylorclark.,

Our updated version is-3.4.5 Please follow the instructions in the below knowledge base link for updating the theme. http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/

Regards., DesignThemes Support.

Thanks! I’m having issues with sidebars that I create for individual pages not showing up. Was already using 3.4.5 but my admin panel seems to be broken, and the “core features” plugin has never been mentioned. Any ideas?

rsriram

rsriram Author Team

Hi.,

Let us know page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

Can this theme work with latest version of Wordpress 4.7? Are there known problems if it is run with v4.7. Is there a document listing the differences between the Ulitimate versions from 3.4.2 upto to 3.4.5 (latest). Thanks

rsriram

rsriram Author Team

Hi.,

Thank you for contacting us.

Yes, Our theme is compatible with WordPress 4.7. Kindly refer the portfolio page from the following link for the Ulitimate versions document listing for differences between the version changes.

Refer : http://prntscr.com/dtq9gs

https://themeforest.net/item/ultimate-responsive-wp-theme/3905403

Regards., DesignThemes Support.

Hello. Somewhere along the lines the hover over on the menu stopped working. Could you please direct me on how to fix that. right now you wouldn’t even know they were links. Thanks

rsriram

rsriram Author Team

Hi.,

If you have activated any third party plugin, then kindly try to disabling the external plugins, other than the theme recommended plugins and check the issue.

If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

On the individual blog posts, is there a way to have a “previous” and “next” button that would lead you to other posts? I can’t seem to find it within the documentation. Thanks.

rsriram

rsriram Author Team

Hi Sblake.,

Do you want to add a “previous” and “next” button like our below screenshot,

Refer : http://prntscr.com/fxwnhh

Then get into the file path /wp-content/themes/ultimate/framework/loops/content-single.php at line number 70 ( Approx ) you can add the code,

Refer : http://prntscr.com/fxwova

Code File : https://www.dropbox.com/s/k0w7y9vq1nndfdz/code.txt?dl=0

Regards., DesignThemes Support.

This worked – thanks for your quick response.

rsriram

rsriram Author Team

Hi sblake.,

We hope you had a great experience with our theme and support,Please take one minute to share your feedback by clicking on a rating below.

Please visit below video link for how to rate our theme:

http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end :)

Regards., DesignThemes Support.

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