infortis

infortis supports this item

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11498 comments found.

After theme activation its giving error, we are using magento 1.4.2, can you please help me out?

Demo site is : http://demo.test-patonmarketing.us/lechocolatier/

I had cleared cache, Disable/Enable Extensions, Delete Cache from /Var/, Set Ultimo Home Page Demo 2 and Permission to all theme files & folder

Hello,

Magento 1.4 is very old and unfortunately it is not supported by our theme (that version was never supported). Please try to upgrade your Magento to 1.7 (or better to the latest 1.9.3) and then reinstall the theme.

For help and assistance, please contact our support team through the support website: https://support.infortis-themes.com (you can sign in with one click using your ThemeForest account).

Also, for support requests please use ThemeForest account which was used to purchase the theme. We’re very sorry for the inconvenience but unfortunately this is how it works on ThemeForest. This account (“atmilin”) is currently not marked as a license owner. Maybe you have used some other account to purchase the theme.

Kind regards

Hi, Mr Admin. I am using Magento 2.1.7 and ULTIMO theme configured as DEMO 2. I want to display Fullpage Slideshow in my HomePage with Dimension of 1920×600. I now set my Home Page > Layout > 1 column, Full Width. But when i refresh my home page, the Slide Show is not showing a Full Width Slide. How can Fixed This?

Hello,

For assistance, please contact our support team through our support website: https://support.infortis-themes.com (you can sign in with one click using your ThemeForest account). Provide details of your configuration, e.g. a screenshot with your slideshow’s configuration so that we can reproduce your configuration on our local installation.

Also, for support requests please use ThemeForest account which was used to buy the theme. Otherwise we’re unable to verify if you are our customer from ThemeForest. We’re very sorry for the inconvenience but unfortunately this is how it works on ThemeForest. This account (“ck_limpz14”) is currently not marked as a license owner. Maybe you have used some other account to purchase the theme.

Kind regards

SeanD

SeanD Purchased

Hello guys, I need your help with a issue. How can I create 2 category views? Lets say, I have 2 types of products and I like to show them in 2 different image formats. How can I achieve that? Right now, you can set up the measurements for the images in the category page, but you can set up 2 different sets. To be clear, lets say I sell Chocolate and Wine bottles. For the chocolates I like the product pictures to be square and 200px by 200 px. But for the wine bottles I like the pictures to be 200px wide and 400px heigh. Thank you in advance.

SeanD

SeanD Purchased

? no responce?

thrd

thrd Purchased

Hello, do you have any demo for Magento 2?

thrd

thrd Purchased

I have been asking this question for weeks. Please try to reply.

Hello,

Yes, here you can find temporary demo for M2: http://ultimotheme.com/ultimo2/default/

For support requests (or any other questions), please contact our support team through our support website: https://support.infortis-themes.com (you can sign in with one click using your ThemeForest account). Unfortunately we don’t provide support through ThemeForest comments any more – our support team doesn’t have access to answer comments and it’s very easy to overlook a question here.

Kind regards

IF ANYONE NEEDS HELP WITH OVERRIDING MAGENTO CORE TEMPLATE FILES THAT THIS THEME DOESN’T INCLUDE (like attributes.phtml) then let me know, I have found the correct method that is not included in Chapter 5 of the documentation

Hi, I have a problem, installing your I follow the installation process in the manual, after command line stage i remove the .maintenance.flag file and want to proceed to next steps, but my Magento page is no longer available, nor the admin page. Instead it shows just a blank page

Please note:
  • Last time everything was working fine was before adding the maintenance file and running the command line commands
  • All the installation and pre-installations steps were followed thoroughly
  • I tried the installation process from scratch several times

Hello,

It seems that you have accidentally overlooked one of the steps or there are some errors in your Magento/server. Installation procedure from the manual is 100% correct (it’s required by Magento, we didn’t create it).

For support requests please use ThemeForest account which was used to buy the theme. Otherwise we’re unable to verify if you are our customer from ThemeForest. We’re very sorry for the inconvenience but unfortunately this is how it works on ThemeForest. For support please contact our team through our support website: https://support.infortis-themes.com (You can sign in with one click using correct ThemeForest account)

Kind regards

Hi, great theme. Can`t find anywhere how to install demo? i wanna install demo 6.

Thank You.

Kind Regards

Hello,

You can import theme configuration settings (colors, font, page width etc.) from selected demo store. Please check this chapter in the user guide for more details: 1.5 After installation—> 3. Import configuration settings

For assistance, please contact our support team through our support website: https://support.infortis-themes.com (You can sign in with one click using your ThemeForest account)

Kind regards

Hi, I have been using your theme for 3 years on Magneto 1.X, love it!

We are ready to update to Magneto 2.

Do you have a guide or in what order do I upgrade with ultimo

Should I install Magneto 2 , import data , then install theme?

Or Install Magneto 2, install theme, then import data?

etc

Thank you

Alex

I logged this ticket back on May 9th and have not received a response – Request #1871. There’s a spacing issue with the main menu in the header with IE11 browser.

Hello,

We’re sorry, we’re still working on this issue, we’ll get back to you with an update.

Kind regards

Is the newly released Magento 1.9.3.4 supported by Ultimo?

Hello,

Yes, it is.

Kind regards

hello. Do you have integrated blog on your theme?

Ghost666

Ghost666 Purchased

i sent email to you on the contact page over 2 weeks ago and no response? Please check and reply as I can’t share links

Hello,

For support and assistance you can always contact our support team through our support website: https://support.infortis-themes.com (you can sign in with one click using your ThemeForest account). You will always receive answers within 24 hours (usually much faster).

I’m sorry but we don’t provide support through ThemeForest’s comments nor contact form any more. They don’t offer basic features (e.g. we don’t get notifications about your comments) so they’re useless as a support channel. That’s why we use our own support website which is much more convenient for users, e.g. support requests are organized in threads (tickets), you can attach screenshots etc.

Kind regards

Hi,

It would be great if you could extend the product labels with some more functionality like support for catalog price rules for the sale label and showing the percentage or amount of discount in a label. I saw it was mentioned 2 years ago this would be added in future versions, is this still on the roadmap?

Thanks!

Hi, i want to have the website logo and menu over the main slider so i’m trying to pull up the home page main slider , to the page top, the problem is that the website logo is behind the slider, the main menu is ok. I added negative margin from admin panel option. do you know how can i fix it. after that i want to increase the main slider height. thanks :D

Hello, I need to know if Blog Extention CMSMART work well for Ultimo Theme. I need to buy it as soon as possible and I need this information.

https://cmsmart.net/magento-2-extensions/blog-extension-for-magento-2

Thanks

Hello, I need this information please.

What version is the latest release?

I successfully installed Ultimo on my migrated Magento 2.1.7 and everything looked good. However, once I created a child theme from Ultimo and enabled it, all the products disappeared. No errors; they’re just gone. They’re not even in the source code. The header, navigation, footer, sidebars all still show up with the parent styling, but the products won’t display. Any idea why creating a child theme of Ultimo would do that? All caches and sessions were cleared.

HRR1337

HRR1337 Purchased

Hi there. Short question, i’m trying to use a megamenu inside a megamenu (so: Main menu – > 2 columns (left – right), and inside left i want 2 columns and inside right i want 2 columns. Though under left and right it only shows 1 column. Is it even possible to use the menu like this? Thanks!

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