infortis

infortis supports this item

Supported

11298 comments found.

Hi, a quick pre-sales question, is it possible to place the up-sell and/or related products on the product page in the sidebar just below the brand image? So basically next to the product description.

Hello,

Yes, it is possible, you can select position of those blocks in the theme admin panel.

Kind regards

hi sir, pre sales question from us. is it possible to set the product as affiliate? mean instead off having button as “Ädd to Cart”, can we set as Affiliate” button that once click, then it will hyperlink to the other website/URL?

Hello,

Unfortunately Magento doesn’t have such feature out of the box, you would need to modify the template file of the product a little bit.

Kind regards

gerand

gerand Purchased

Hello, this theme is fantastic, why do not you also develop the theme for wordpress? If you develop I will be the first to buy! :)

Hello,

Thank you very much for your kind words but we’re not planning WP version.

Kind regards

ama123456

ama123456 Purchased

Hello , thank you for this great theme excellent work indeed, i bought this theme and installed it on magento 2.1.3 , and now i want to update Magento into 2.1.5 , would that affect my theme files ?

Hello,

No, Magento update will not affect the theme files, you can update Magento.

For support requests (or any other questions), please contact our support team through our new support website. You can sign in with one click using your ThemeForest account: https://support.infortis-themes.com

Kind regards

I had to switch to M1 due to too many bugs in M2 when the Ultimo theme for M2 was first released. I had initailly set up my store on M2 and like the look and feel of the M2 theme better. How can I get the Category page on the M1 site to change the # of products in a row and size of the images on the category page – that is I want my category page at foxtrotboutique.com/brands-we-love/good-hyouman.html (M1 Ultimo theme) to look like http://dev.foxtrotboutique.com/brands-we-love/good-hyouman.html (M2 Ultimo Theme).

I also cannot find where to get rid of the Paypal logo in the left hand column and on the product page beneath the Add to Cart button

Hello,

For support requests (or any other questions), please contact our support team through our new support website. You can sign in with one click using your ThemeForest account: https://support.infortis-themes.com

We don’t provide support through ThemeForest comments any more – comments system doesn’t provide basic features and our support team doesn’t have access to answer comments.

Kind regards

These questions that you keep saying you don’t provide support for are typical general use and configuration questions that your userbase will benefit from. The change to a canned response to submit a support ticket is unfortunate. Do you guys have a Knowledgebase or user group for Ultimo? Everytime someone asks a useful question on here you don’t answer it so no one else is gettting the benefit of someone else already learning how to fix a problem.

I would understand if it was a site specific issue, but asking how to do something on M1 version that M2 version has by default is not specific to our site so it seems like it would be beneficial to the community to provide this info (and/or add it to the manual)

Re: “change the # of products in a row and size of the images on the category page” – this can be done in theme admin (System > Configuration > Theme Settings > Category View), these are basic settings, available in both versions of Magento.

We’re thinking about launching a forum, but I’m afraid it will be spammed with questions which are already answered in the user guide.

Hi, I’ve tried to develop with ultimo. I got an error at array.js:121 when I opened the checkout screen. That is “Uncaught TypeError Cannot read property ‘after’ of null”. Please help me to solve it.

I tried to debug by following measures. - refreshing cache - bin/magento setup:static-content:deploy ja_JP - changing permissions But didn’t work well.

Hello,

This error is not theme related.

For support requests please use ThemeForest account which was used to buy the theme. Otherwise we’re unable to verify if you are our customer from ThemeForest. We’re very sorry for the inconvenience but unfortunately this is how it works on ThemeForest.

You can contact our support team through our support website. You can sign in with one click using your ThemeForest account: https://support.infortis-themes.com

Kind regards

Can you please help me code for a double featured Products Slider like this https://www.screencast.com/t/2mQ9qSQjvA

Best regards Michael

Hello,

For support requests (or any other questions), please contact our support team through our new support website. You can sign in with one click using your ThemeForest account: https://support.infortis-themes.com

To add sliders like this, all you need to do is to use the grid system. Create a simple 2-column grid like this:

<div class="row">
  <div class="col-md-6"> ...here add first slider... </div>
  <div class="col-md-6"> ...here add second slider... </div>
</div>

and add slider shortcode in each column. In each column add slider shortcode with different category ID.

All the details about the grid system and the slider shortcode can be found in the User Guide in chapter: ◦ 6.4 Grid system ◦ 6.1.4 Featured Products Slider

Kind regards

allyjeff

allyjeff Purchased

what is the response time, i logged the ticket on Friday eve and not heard back yet????

Hello,

I’m very sorry for the delay but you sent your ticket on weekend. Our support team doesn’t work on Saturday and Sunday, we will reply as soon as possible. Thank you for your patience.

Kind regards

allyjeff

allyjeff Purchased

Please look into this, even moday has passed.

Mind the time zones. When monday passed for you, we’re just starting monday in our country.

KRMSBR

KRMSBR Purchased

Hi,

I installed this theme with Magento 2.1.5. Is there a documentation for this version of Magento because so many things are not the same as the current documentation.

Thanks in advance.

Kind regards,

KRM

Hi, I saw your demo and the sliders. Is there a slider for MORE PRODUCTS FROM THE SAME CATEGORY on the product page and LAST VIEWED PRODUCTS on the bottom of the page. Thank you

Hi, I am using your theme on the website. http://www.cctv101.co.uk/cctv-kits.html as u can see by clicking on the above link the left navigation current category is expanded by defult. I want it to collapsed. How to do that so that on page load its collapsed and we can expand it with mouse click. I just want to hide the dropdown for active category until the customer click to see them.

Dear team,

this is a presale question:

We need a version for Magento 1.6.2 in the first step – without support. Is it possible to get an old version of this theme?

Thanx in advance – Elisa

We will pay for that – of course. OR: Is the version for Magento 1.7 compartible?

chyj82

chyj82 Purchased

I install ultimo theme there was no deme data for magento 2. How can i get latest version demo data?

AYMAXHT00

AYMAXHT00 Purchased

Hello I am trying to change colors from store -> configuration -> infortis theme -> theme design > colors but I get any change in my pages

pre-sale question. is it possible to have the slider like a hero image? so the menu is on top of the main image slider?

Hi, dose your ultimo theme exist for woocommercer?

How do I add products to the New Products slider on the front page? Looking through the manual it seems to work based on a product category. If that’s the case does this mean I need to manually manage content in that category?

How would I go about checking and pulling a custom URL from the category using ID? I’ve written a simple code to pull the URLs from categories, now I need to check if custom URL is present and if so to pull it.

<?php $subCat = Mage::getModel('catalog/category')->load($subCatId); ?>
<?php if($subCat->getIsActive()): ?>
    <?php echo $subCat->getName(); ?>
<?php endif; ?>

<?php echo $subCat->getUrl(); ?> – this needs to be an if statement for Custom Category URL check.

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