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I do not see the shop by filter in the sidebar. I’ve attributes that can be filtered. Do you have an idea what’s the problem ?


“Shop By” block (called Layered Navigation) is Magento’s standard feature, it is not related to the theme.

You can configure each attribute to be displayed in Layered Navigation: “Use in Layered Navigation” field in Catalog > Attributes > Manage Attributes > [select attribute]. Please refer to Magento documentation for details:

Kind regards

Hello, I get this error message when I click on “Theme settings or theme layout”. The Version is 1.6.0

Fatal error: Call to a member function toOptionArray() on a non-object in /home/geschenk/public_html/app/code/core/Mage/Adminhtml/Block/System/Config/Form.php on line 463

Thanks, Alex


It indicates incorrect installation. Please refer to the “Troubleshooting” chapter in the user guide to check the list of possible sources of problems in chapter 14.1.1.

E.g. make sure you disabled Magento compilation mode before installation, uploaded all theme files, flushed all caches etc.

Kind regards

hello, I have the design re-installed, but I get the same error message. Can you please give me a better clue, so that the error can be localized?

This is not theme related. You have probably omitted some steps of the installation or you have some other errors in your Magento. Please make sure you disabled Magento’s Compilation mode before installation, flush all caches, disable third-party caching modules, upload all files, set correct file permissions on your server etc.

for the custom dropdown menu, its always showing wide menu, not classic. and yes in back-end I set classic enable and wide disable..

can you help


When you change config you also need to flush magento cache.

Kind regards

it dont wrok for the custom menu item

ignore this I am posting a new support.

When setting up tax rules, following this article: we have some strange behaviour. Prices set by the admin are set to include tax, however prices on the product page, shopping cart etc. are shown with the tax added to the price that allready includes tax (so the tax is added double).

I posted the issue on the Magento Forum someone replied he has the exact same issue and also uses the Ultimo theme. He then tried all setting on a clean installation without the Ultimo theme and the issue was solved (same tax settings).

I disabled the Ultimo theme in my installation, but the problem was not solved.

Don’t think it has anything to do with the theme, but I thought it couldn’t hurt to post here.

Fix the issue by setting the correct ‘Origin Country’ under the Shipping Settings. So strange behavior by Magento and has nothing to do with the Ultimo theme, which is working great!

Is there a way to have category specific product page tabs? For example, can I have an ingredient tab for shampoos and not for computers. And vice versa.


Unfortunately there is no such feature in Magento, you would need some custom modifications to achieve this.

Kind regards

Im stuck how on earth do I add images to the slider, ive spent all afternoon trying to this?


It’s described in the user guide, chapter 11. Slideshow
Or go directly to 11.2.2 Clickable images

Kind regards


What framework is the template built on? Foundation, Twitter Bootstrap etc.

Thanks, Pete

It’s exactly the same thing as with any other custom theme (other than Magneto’s “default” theme). Ultimo can work with any extension. To integrate an extension with a custom theme you need to install it in theme’s directories (instead of “default” theme’s directories).

Generally all extensions can work with all themes but they sometimes have to be integrated manually. That’s because sometimes the extension and the theme override the same Magento template file so there can be a conflict. In such cases you need to customize the theme and merge two conflicting template files into one template file.

This isn’t something specific to our theme, this is general rule for all Magento themes and extensions.

Thank you for the reply, I will probably purchase in a few days.

Do you guys do any freelance work if we want development on certain aspects of the theme?

Unfortunately not at the moment, we’re working on updates right now.


i install the Demo shop and when i change the language from EN to DE the fonts and everything else is not good and in your PDF i dont find the answer

Thanks in advance.

King regards

Same problem after i do it like you say. Delete shop, Download new package install it, re-save everything and after language change same problem.


In both your stores (EN and DE) all works perfectly fine, they just have different settings (e.g. different font, different position of search bar etc.)

I see that your site (both store views) works perfectly fine so looks like you already managed to re-save it.

Is it possible to add block_home_preface – on every page, not just the home page?


By default this block is only for home page. You would need t modify the local.xml file (app\design\frontend\ultimo\default\layout\) in which this block is added.

Kind regards

Hi, we are running 1.5.10 with Magento 1.8.1. We are happy as is, is it a big enough improvement to go to 1.6.1? We did quite some custom changes. Is there a diff to see what files changed?



In 1.6 there were major improvements in sliders. Here you can see the changelog:

Kind regards

Thank you. We’ll do a filecompare first.


In the list of upsell products, the special-price overflows the sides of the price-box. I noticed special-price is set to: white-space: nowrap;

I’m not sure why it is like this. Can you shed any light on it?



Magento’s default. You can remove it from styles.css, lines 1635-1636.

Kind regards


Just installed the newest update and I am very excited about the new slider options, especially the full width capabilities. However, when I enable the “Position: Above Content Area, Full Width” in System -> Configuration -> Infortis Extensions -> Slideshow and disable the “Position: Above Content Area, Boxed” it goes to full width doesn’t scale the image to the full width. So I basically get whatever size the image is on that portion of the page. As an example, my monitor is 1900px wide and my image is 1176px, so instead of scaling it to 1900px it remains 1176px and is placed on the left side of the page. I have added images that are larger (1900px) but it still doesn’t take up the full width of the screen. Isn’t the slider supposed to scale the image to fill the width of the browser?


Scaled image will look blurred. But maybe it would be good to add this (scaling) as an option. We’ll try to do this in next update.

You can scale images in your slides with inline CSS, like this:
<img src="..." style="width: 100%;" />

Kind regards

That worked perfectly, thanks for the reply. I’ll just increase the resolution of the image to hopefully take out some of the blur.

Hey Infortis,

I noticed you updated the theme today and I went and installed in my test magento. I’m really digging Demo 6. How would I go about placing the styling of demo 6 into my excisting store? I can’t randomly overwrite files or start over… Is there anything I can do to achieve this? Copy over some .css files or is there an export method?

Hope to hear from you!

With kind regards,



Unfortunately there is no tool to import settings in Magento, you would need to set colors manually. Here you can find screenshots with color settings from all of our demos:
(Click on each image and then click “Download” button to download the bigger version)

You can also see all settings directly in the admin panel installing quick start package from version 1.6.1.

Kind regards

I would love a second drop down on the menu bar like you currently have to the right. Will you ever give it two?


We’re planning to add more custom blocks like this.

Kind regards

PLEASE ASSIST IMMEDIATELY. I updated the theme and now am getting this error when I go under system>configuration>theme design

Fatal error: Call to a member function toOptionArray() on a non-object in /home/colorval/public_html/includes/src/Mage_Adminhtml_Block_System_Config_Form.php on line 463

Fatal error: Class ‘Mage’ not found in /home/colorval/public_html/includes/src/Mage_Core_functions.php on line 244

It ONLY happens if I add this theme. I DID disable the compilation. I’m not lying about that. It was disabled prior. Everything was flushed after. I checked. I’m not new to this

Please check your file permissions and if theme is installed properly and all files were uploaded to the server.

And if you disable Magneto’s Compilation, then you also need to flush all caches.

5th demo is not opening properly on ipad


You may need to disable ThemeForest’s frame at the top left corner (the black bar) when viewing the demo.

Kind regards

I think I have the same problem with Padioca if I am understanding correctly.

When I choose full width, instead of going to full width, i start from the let edge and end a almost edge of menu bar (maybe 50-80px off), not all the way to the right edge.

Box option seems to be working ok. What do I need to do?

Hi. I re-installed a new theme and re-installed blocks. I think I found out when this problem occurs. When I have at lease one of block_footer_column enable, spacing looks normal. But if I disable all of them, spacing get small. I am planning to use block_footer_row2 not block_footer-column. Can you please let me know what to do? thanks

I see, we’ll check this and fix.

For quick fix add this to your custom.css to add some padding above and below the social icons and the newsletter form:

.footer-primary-bottom {
padding: 30px 0;
}<pre /></pre>

ok. thank you.

I don’t have a slider on my Home page ( but the navigation controls still appear – 3 semicircles below the header and whne I hover over them, left and right arrows appear.

Can you help me figure out how to remove them?


To remove the slideshow completely, please go to System > Configuration > Slideshow > General > Main Slideshow on Home Page and leave the Slides field empty. Then flush Magento cache.

More details about the slideshow can be found in the user guide: 11. Slideshow

Kind regards

Hello, Can you tell me please, how do I add next to the price on the product page “VAT Included” ?

Thank you!


You can configure it in Magento admin (System > Configuration). It is Magento’s functionality not related to the theme, please refer to Magento documentation for details, for example: Magento user guide. More references can be found in our user guide:
1. Help & Support.

Kind regards