61 comments found.
I wanted to buy the theme but I see that you do not have updates for the latest versions of wordpress… do you plan to continue updating this theme, and when could you have a version compatible with the latest version of wordpress?
Hello,
Thank you for reaching us!
Current version of the theme should work correctly with the latest version of WordPress.
The theme will be updated in the future of course, however, at the moment we don’t have an ETA when the update will come out.
Do let us know if you have any additional questions.
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Hey! I’m finding very hard to edit this theme to be honest.. I just wanted to choose masonry or minimal and started uploading my projects. But can’t find the solution anywhere…
Hello,
You can find more info on how to edit portfolio lists and portfolio single posts in the documentation here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, I’m considering buying this theme, I would like to know if I can easly change the background color (for example the pink in this demo https://ultraviolette.qodeinteractive.com/) and if is possible to upload my custom font. Thank you.
Hi,
Colors in the theme are customizable and for a more detailed overview of theme’s options please check the documentation in this link. You can use custom fonts and for more info on how to achieve this please check this article this link.
Feel free to reach us if you have any additional questions.
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Hello, I’m sorry I didn’t answer you earlier. Very happy about colors and font but I have another question: I noticed that your theme is compatible with WordPress 5.8.3 that is a very old relase. With the intention to buy this theme today I install this version of wordpress and I noticed that there are a lot of plugin not available with this versione of wp, first for all YoastSeo that is the most important plugin to have on wp site! I read this same question from other users, you reply that there will an update but you don’t indicate a range of time. Is it possible to know if this update will cooming soon (and when) or not?
Hi,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. Anyhow, the theme should work correctly on the latest version of WordPress.
Support
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Thank you again for your answer.
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Hello. My theme is not working now. I dont see the content my website anymore. Why? my website is http://gunay.me/
Hello,
Please try updating theme to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins and we do recommend updating via FTP. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Thank you! Done!
Hi there,
You’re welcome!
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I’m writing here since the support doesn’t want to help me. Anybody has a big problem with scrolling? My website stucks when scrolling (it works only 1 time on 5). I’ll ask for a refund but I really would like to use this theme. Thank you
I just read among the comments here that someone else had the same problem and the support didn’t help him either! They just say they can’t reproduce this behavior….
Hello,
This has been reported to our dev team and it should be fixed in the next update. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
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Hello,
I’d like to buy this theme but i noticed that the last wordpress version compatible is 5.8.1, and the latest is actually 6.1.1. Does it work with the lastest wordpress version anyway? And why hasn’t been updated since january?
Thank you
Hi there,
Thanks for writing in! The theme will work well on the latest WP version and it will be updated for sure where the compatibility will be added to the changelog also.
We hope this helped and let us know if you have any additional questions.
Support
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Ok perfect,
thank you very much
Hi there,
Thank you.
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I use Portfolio Minimal as homepage, however, only 2 featured image show up on home. the others can’t see at all.
Except home the other pictures are all good, can’t find the problem, I confirm the database have these images. Thanks for your time.
Website: oneoneinteriortw.com/
Problem solved!! Thanks 
Hi there,
We are glad to hear this.
If you need any further assistance you are more than welcome to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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hey bro I like this theme very much, but recently when I used it for the first time, I found that I could not import the data of the demonstration station. Please tell me how to solve this problem
Hello,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hi. Beautiful theme, after much searching I am interested in purchasing. Are we able to add on content/elements to the single portfolio pages? I would like to build out a full case study for my UX portfolio. I haven’t used WP Bakery in a while and I remember that not being an option on some themes back in the day. Thanks and again, beautiful theme!
Hi there,
You will be able to change and adjust the content of portfolios with the WPBakery page builder.
After purchasing theme, you can contact our support team in case you need any further assistance. To submit a ticket please follow instructions from this article.
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Hi, may I know where can I change the colour of the Add to cart button? I can’t find the setting
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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hello, first of all the theme is great, i love the design, it’s easy to customize and there are many options to chose with.
I have 2 small issues I can’t solve about socials.
1. social share > twitter doesn’t work I have activate it in the social share panel of the theme but it doesn’t share the project, it just open twitter home
(please check the video link)
2. vertical social icon
I’d like you could add youtube option, there is only vimeo or tell me how to change the vimeo icon.
Thanks!!
video sample >> https://www.awesomescreenshot.com/video/8331129?key=377eb29d87d3bf1938aca33f396ef16f
my site > https://www.monicafranceschi.com/
Hi there,
Thank you for your kind words.
1. Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
2. You can add UltraViolette Social Icon Widget which does have an option to choose a Youtube icon.
We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, Im interested in your theme it looks nice. But on this link https://ultraviolette.qodeinteractive.com/ there not working scrolling with mous. I tried many many times. Sometimes it went but more times it was not working.. Please could you repair it ? If it ll be work i would like to buy. And last question there is possible to change color of the theme? thanky you
Hello,
Thank you for taking interest in our theme!
We couldn’t reproduce this behavior. Could you please let us know on which device and in which browser have you experienced this behavior so we can check?
Colors of the theme are customizable and you can for sure adjust colors of pages, individual rows, columns, header, footer, fonts, etc.
For more detailed overview of theme’s options please check the documentation in this link and if you have any additional questions do let us know.
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Hi,
I use Firefox. Now Im trying and first it went good I click to others category and back to home and again it is not going scrolling.
Please give me information if you are abble to fix it?
Thank you.
Hi there,
Please try now and let us know if you are still experiencing this behavior.
Support
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Hello, How put the shopping cart on the top right of the main menu, instead of the animated button. Thanks again for you job.
Hi there,
Thank you for reaching us!
You can adjust which widgets will be shown in header by adding/removing widgets from “Header Widget Area One” in Appearance > Widgets (please see screenshot).
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi, why when I click on Widgets, it shows me There has been a critical error on this website. Please check your site admin email inbox for instructions.
How can I fix it?
Hi there,
We haven’t tested our theme with WP 5.8 yet. You can try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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I want to import demo for my website, but the import progress take almost one hour, how can I do to make it import faster?
Hi there,
Thanks for taking an interest! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Your link redirects to an advertising page.
Hi there,
Thank you for reporting this, we have passed this through our team and hopefully it will be fixed as soon as possible.
In the meantime you can visit the theme demo from here: https://ultraviolette.qodeinteractive.com/
Thanks.
Support
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Hello again. How can i change footer texts? i changed logo, but i can not change information as contact etc.
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hello. installed theme to my wordpress. But i can not see the pages. Why?
Hi there,
Thank you for reaching us!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Is it possibile to use this template for multiple projects by multiple users?
Hi,
Each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain.
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Hi,
Why is the price so high? I think you should lower the price so that there are more sales.
Hi there,
Thank you for reaching us!
You can always subscribe to our newsletter to receive notifications about the latest news and discounts.
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Hi! I have a problem with the shopping cart inside of each product, everytime I’m inside a product the shopping cart icon disappears; and instead I see two white squares. How can I fix it?
Hi there,
It is hard to determine what is causing an issue without accessing your site. Could you please send us the URL so we can check this further?
In the meantime, you can check this article, in case this is a cross-origin error.
If you have any further questions, we would appreciate if you could submit a ticket to our Help Center, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Hi! This is the URL of one product where the shopping cart problem appears. You see it in the right corner. https://allomia.com/product/love-dog-purple/
Thanks!
Hi,
To resolve this, navigate to the default shop page and open it for editing: https://allomia.com/shop/Scroll down to the Elated Header options tab and set the widget area to cart <a href=” https://prnt.sc/1xgv31d” target=”_blank”>here.
Please note that product items are using the same header type as well as widget areas as the default shop page, so you need to set the widget area with cart widget on the default shop page to display cart widget on all product items.
Hope this helps.
Support
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