53 comments found.
Hi, we need to reinstall the theme but the activation code doesn’t work. Is it possible to reset the code to reinstall the theme? Thank you
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Edge Portfolio part of
Qode Interactive
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Hi, is the Elementor plugin included in the package? The demo content already to be edited with Elementor? Thank you
Hello,
All of the features displayed in the demo and listed in the Theme Features list can be achieved with theme options, templates, custom shortcodes and free version of Elementor.
Support
Edge Portfolio part of
Qode Interactive
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Rev slider has security bugs – how can we update the slider
Hello,
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I’m experiencing several issues with the theme I purchased and I would like to communicate them to the theme author. Firstly, my purchase code is not working. Additionally, the demo content gets stuck at 98% during the import process and doesn’t complete. Furthermore, the product pages are not functioning properly, and the JS remote files are not being loaded. The theme is not working correctly as expected.
I need the assistance of the theme author to resolve these problems and fix the theme.
I am disappointed that the theme is not working, and I require the theme author’s help to address this situation. If we are unable to resolve the issues, I request a refund for the cost of the theme.
I appreciate your assistance in this matter. Thank you.
Hello,
Could you please elaborate what kind of issues are you experiencing with your purchase code? We assume that you’ve managed to register it since you have performed demo import.
If the demo import reached 98% this usually means that only sliders haven’t been imported, however, they can be imported separately. See one-click import → Bonus tips.
The issue on product pages is due to the recent changes in WooCommerce. You can downgrade plugin to some previous version or submit a ticket at our Help Center and they will assist you to resolve this with custom css. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I have wiped everything and performed a fresh WordPress installation, and my purchase code is now working. However, I’m experiencing CSS issues on the product page. I will continue with the support you have recommended for the rest. Thank you for your assistance.
Best regards,
We have deregistered the purchase code for you. You should be able to register the theme now.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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I fixed the CSS error on the product page by downgrading the WooCommerce version to 7.6. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello. For some reason, the save settings button is not displayed? https://prnt.sc/7mnEymdxEgWI
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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They won’t let me in after I registered to write a ticket
Hi there,
If you are having issues with submitting a ticket, please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Could you please contact us through this email and describe in more detail what issues are you experiencing when submitting a ticket?
When you log in at our Help Center, you should click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Edge) and then theme.
Support
Edge Portfolio part of
Qode Interactive
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The Drop down cart on mobile is obstructed and aligned too far to the left, it’s cut off from complete view. The drop down is a nice feature for mobile customers so we need it to align center on mobile. Is there a piece of CSS snippet that can correct this? The navigation ( Hamburger) trigger is obviously hindering it being that it’s to the extreme right, but? We need this to align properly.
Second: Is there a way to adjust the side padding on the mobile header? We know the desktop header can be adjusted but there is seemingly no way to adjust the mobile headers padding? We’ve submitted a ticket : # 227381
Hello,
We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Thanks! Much appreciated!
Support
Edge Portfolio part of
Qode Interactive
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The theme’s activation doesn’t work by entering the purchase code
Tickets submitted and no response until now. Very disappointed.
Hi there,
Could you send us the ticket id? If you are still having any issues, please continue the conversation with our agents in Help Center.
Support
Edge Portfolio part of
Qode Interactive
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If I purchase this theme then I will need Elementor Pro to import your demo data? or it can be done right after adding purchase code in theme option.
Please be clear do I need to purchase any pro plugin for anything? mostly theme developers doesn’t mention it in description and right after purchase as buyer we come to know that. I had bad experience before.
Hi there,
Please note that there is no need to purchase anything else. After you purchase the theme and install it you can simply import the theme content, and you will get all the content you saw on our live demo.
Also note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You can import the content by following the steps from the following article.
Support
Edge Portfolio part of
Qode Interactive
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Hi when i tried to install the theme in wordpress, its showing following message
“The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Hello,
This usually means that the wrong file is being uploaded. Please check to make sure that you’re uploading the correct ZIP file.
To install the theme please follow instructions from this article here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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The other customers are right. Tickets submitted since friday and no response until now. Very disappointed.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Importing the demo isn’t working for me either. I have followed the instructions for PHP. I tried to find a place where I could submit a ticket, and I can’t find it. Is there a place where I can submit a ticket and you guys login and assess what the issue is?
Hello,
Thank you for reaching us!
We are currently experiencing certain issues with our servers. As a result of this, the access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are working hard with our hosting service on resolving the issue as soon as possible.
The XML import is working and you can find more info on how to import via XML in this article here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot First enter your purchase code, then select the profile (in this case Edge) and then theme.
Support
Edge Portfolio part of
Qode Interactive
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I’m looking a theme which automatic add product GTN, is any theme available which have build in product GTN. I’m looking for Website: furniture stores in Dubai
Hi there,
You can search for some WooCommerce official extensions for this. Please note that we haven’t tested any, so we can not guarantee compatibility. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
Support
Edge Portfolio part of
Qode Interactive
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Don’t buy this theme – 3 days I’m waiting support response – don’t support Klarna payments
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Our themes rely on the WooCommerce plugin when it comes to shop functionalities and payment gateways are also set through this plugin options.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Is this Theme Have product reviews and rating Function i’m looking for my website https://fshfurniture.ae/
Hello,
Thank you for reaching us!
Our themes rely on the WooCommerce plugin when it comes to shop functionalities and this plugin has an option to enable ratings and reviews for products (please see screenshot).
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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i tried to import content and it take forever to download the content. it has pass hour now waiting, nothing happening
Hello,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Most options regarding Page Title Not apply on website when changed from core option. Earlier when i bought theme data import was the issue and never resolved and not when i want my website live these kind of bugs are giving pain.
Hello,
It could be that different title options are set locally on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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I couldn’t update my pages, they’re just keep updating and doing nothing at all.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Actually I tried to send a request this morning, but there was something wrong caused submit failed. I tried again tonight, and the ticket was send out finally … Hope you can help on it, thanks!!
Hi,
We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I was reset my wordpress website and install the Umea theme. There are need register theme and the response is already used. I was installed twice at same domain/machine.
How i can use the Umea theme again?
Hi there,
Please note that the Regular license for theme copies only allows their use for a single end product, meaning, one installation on one domain.
If you wish to use the theme on some other domain, you need to deregister it first. Please note that you can Deregister Qode Interactive themes via the Help Center.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, The Reeco Plugin is causing a critical error for me when I activate it, along with the theme containing outdated copies of some WooCommerce template files. Is this something you can help me with please? Thank you.
Hi there,
Check do you have the latest version of our theme and all required plugins. Follow this article in order to update them properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
Regarding those outdated copies of WooCommerce templates, please follow the instructions from this article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have another problem, how can I change the image I find on the page: track order? I attach image link : http://joxi.net/1A5bpjMIDe4GBr
Hello,
This image is added as section background in the “Style” tab (please see screenshot).
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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