132 comments found.
No attendance monitoring, check-in, online check-in…. Without this you are being left behind, especially with covid.
Hello There,
Attendance Monitoring, do you have any feature request?
Thank You
Created an account on support site but cannot sign in. Never got confirmation email.
Hello There,
Please email us your WordPress Credentials so that our support team take up this issue on email support with you.
Thank You
Hello,
There was an update promised for this theme 10 days ago by the author. I understand that timelines may be shifted and development work sometimes takes some time, but is there an update on when a theme update will be available?
This theme has still not had an update since 2017 despite the author’s continued promises to update it dating back as far as 9 months ago. The latest version of Wordpress has now completely broken some functions of the theme.
Hello There,
It will be available till Sunday night, thank you so much for the reminder.
Kind Regards
Hello, it is Wednesday and it appears the update has still not been published. Do you have a new estimated time to publish it?
Can we use another payment gateway other than paypal? Thank you!
I really needed this to be fixed and I’ve requested this almost 2 days ago if I there is no one working on this I must request a refund today Ticket #346712
Hello There,
I am sorry for the delay in response, our support team was away on Christmas and New Year holidays because of that we are replying late, please be patient you will be responded within next couple of hours at ticket support system.
Thank You
Why isn’t the social icons showing up on the top menu of my website on mobile devices? I have theUmeed Charity WordPress Theme For Fundraising.
Hello There,
Can you please extend the support and open a ticket at our ticket support system and share your WordPress URL and Login details there our representatives will look into it, and share the fixes of it.
Thank You
I am seeing that you are saying that this theme will be updated in the next couple days (1 month ago) yet the last version was June 21, 2017. Are you not updating this anymore? I’m also seeing that this doesn’t seem to be compatible with any version of Wordpress past 3.8.
I see you aren’t even answering questions from a few days ago.. so I guess not. So instead of purchasing additional support, I’ll be buying a theme from someone else.
Hello there,
I am sorry for delay response we are going to release an update in next couple of days there is major change in pagebuilder on which we are working on its in testing phase hopefully will be available in first week of next month.
Thank you
Pre sales question:
Does your theme support 2CO as payment gateway with donations, subscriptions and accepting Mauritius Rupees (MUR) as currency?
Will this product be updated soon?
Hello There,
Yes it will be updated in next couple of days for sure.
Thank You
Kindly update your download file , demo not import kindly solve this issue
Hello There,
Can you please open a ticket at our ticket support system using http://kodeforest.com/support
Our representatives are there to help.
Thank You
Hi there,
I am still waiting for support after 2 days of extending support fees.
Thanks.
Hello There,
Can you please give me your ticket ID where you are expecting reply.
Thank You
Hello There,
I am sorry for the delay in response, can you please provide me your ticket ID where i can see this issue for you.
Thank You
Hi There, Find here my ticket ID Ticket #938142
Thanks in advance.
Hello There,
Thank you so much for providing us ticket ID, your ticket will be addressed shortly, please reply on ticket and get support. 
Thank You
i want to buy the theme but just want to make clear that why is their no option to donate when you go to cause
Hello There,
There is campaign and cause from where you can test donation.
Thank You
I can only see cause can you please provide me link to campaing
demos not import properly please solve problem
Hello There,
Please open a ticket at our ticket support system and share your WordPress URL and Login details so that our representative can look into this issue for you.
Thank You
complete details sent kindly check #481572
Hello There,
Your ticket currently being addressed, please reply back on ticket our representatives are there to help.
Thank You
how to import “dummy data”? The one-click function doesn’t work please help
Hello There,
Please paste this message on ticket system our representative will guide you step by step to achieve one click dummy installation.
Thank You
all details share, dont know Everyone has the same complaint but the issue is not resolved by #KODEFOREST
Hello There,
I am sorry for the incontinence, this issue is actually resolved mostly people gets confused about two importers with the theme, with the latest one you can get more than 5 dummies from there you can easily import any demo you want, no need to worry if there is update required we will surely send the update in next couple of days.
Thank you so much for pointing this issue.
Kind Regards
now guide please our all project pending because website still undercounstruction kindly share a right way to complete and import demo
CHARITY LAYOUT http://kodeforest.net/wp-demo/umeed/charity/
Hello 15 Hours ago
Hello There,
Please be patient our support staff Work from Monday to Friday 10 Hours shift we reply within 12 to 24 hours, our support team currently working on your ticket please be patient our support team will get back to your shortly.
Thank You
Does anyone know how to change the currency sign from $ to £ under Campaign? Thanks
Hello There,
You can alter this from theme options also can consult from our representative on ticket support system using http://kodeforest.com/support
Thank You
Does anyone know how to import “dummy data”? The one-click function doesn’t work nor does uploading their XML file from the Tools/Import/WP Importer function. I appreciate anyone’s help or direction.
Hello There,
Have you opened a ticket at our ticket support system already?
If yes, please give me your Ticket ID so that i could instruct the QA personnel to give you first free installation also guide you how to install one click dummy data.
Thank You
Yes, My ticket number is: 771296
As I said, I tried to install the dummy data, but got an error. I also got an error when importing the XML data included. I appreciate your expeditious help.
If that doesn’t work try this Ticket ID: 919096
Hi, I’m still waiting for someone from KodeForest to assist. Not sure what’s up with support? I responded to them within 20 min on their ticketing site and am now waiting more than 2 days….nothing. Incredibly frustrating, especially while on a tight deadline.
Hello There,
We work from Monday to Friday we reply with in 12 to 48 hours, i am sorry you waited longer than usual.
You will be glad to know your dummy installation is ready, exactly like demo http://anatomywebhost.com/dvpolicy/
Thank You
Hello, I have raised a ticket but did not hear from you since last 24 hrs. I purchased the theme to start work but till now I am not able to see demo data.
Hello There,
We work from Monday to Friday and we reply with in 24 hours please be patient we will get back to you on ticket system shortly.
Thank You
Hi,
I’m just about to purchase your theme for an upcoming project and I need to know the following:
1. Do I need to purchase an additional plugin/licence to be able to take recurring donations (weekly/monthly/yearly)? I am aware that IgnitionDeck charge for using their service, yet can I run recurring donations without using IgnitionDeck? And if so, do I have to purchase additional plugins/licences?
2. Is it a single charge to use your theme or will it be an annual charge?
3. Is your 24/7support available for life or just one year?
Please answer all questions above as these answers are very important to whether I purchase your theme or another, plus I need to include exact costings in my business plan and proposal.
Many thanks
David.
Hello There,
Thank you so much for showing interest in our theme,
No you don’t necessarily needs to purchase third party plugins to receive recurring payments we have built in campaign manager to help you receive donations using paypal.
Its a single recharge and you need to renew support when it expires.
You can get help from our ticket support system using http://kodeforest.com/support Our representatives are there to help.
Thank You
where is the documentation??
Hello There,
You can find documentation in theme package, inside in Support folder, please open a ticket at our ticket support system in case of any trouble with our theme.
Thank You
Hi, I installed the theme but it is well known that there are some plugin (revolution slider, visual compositor) missing from the documentation, and also missing the asset folder for the plugin KodeForest Campaign and no slider in the homepage
Hello There,
No need to worry, please open a ticket at our ticket support system our representatives are there to help you.
We provide all kind of technical support at our ticket system, you can access our ticket support system using http://kodeforest.com/support
Thank You
