Discussion on Umeed Charity WordPress Theme For Fundraising

Discussion on Umeed Charity WordPress Theme For Fundraising

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132 comments found.

No attendance monitoring, check-in, online check-in…. Without this you are being left behind, especially with covid.

Hello There,

Attendance Monitoring, do you have any feature request?

Thank You

Created an account on support site but cannot sign in. Never got confirmation email.

Hello There,

Please email us your WordPress Credentials so that our support team take up this issue on email support with you.

Thank You

Hello,

There was an update promised for this theme 10 days ago by the author. I understand that timelines may be shifted and development work sometimes takes some time, but is there an update on when a theme update will be available?

This theme has still not had an update since 2017 despite the author’s continued promises to update it dating back as far as 9 months ago. The latest version of Wordpress has now completely broken some functions of the theme.

Hello There,

It will be available till Sunday night, thank you so much for the reminder.

Kind Regards

Hello, it is Wednesday and it appears the update has still not been published. Do you have a new estimated time to publish it?

Can we use another payment gateway other than paypal? Thank you!

I really needed this to be fixed and I’ve requested this almost 2 days ago if I there is no one working on this I must request a refund today Ticket #346712

Hello There,

I am sorry for the delay in response, our support team was away on Christmas and New Year holidays because of that we are replying late, please be patient you will be responded within next couple of hours at ticket support system.

Thank You

Why isn’t the social icons showing up on the top menu of my website on mobile devices? I have theUmeed Charity WordPress Theme For Fundraising.

Hello There,

Can you please extend the support and open a ticket at our ticket support system and share your WordPress URL and Login details there our representatives will look into it, and share the fixes of it.

Thank You

I am seeing that you are saying that this theme will be updated in the next couple days (1 month ago) yet the last version was June 21, 2017. Are you not updating this anymore? I’m also seeing that this doesn’t seem to be compatible with any version of Wordpress past 3.8.

I see you aren’t even answering questions from a few days ago.. so I guess not. So instead of purchasing additional support, I’ll be buying a theme from someone else.

Hello there,

I am sorry for delay response we are going to release an update in next couple of days there is major change in pagebuilder on which we are working on its in testing phase hopefully will be available in first week of next month.

Thank you

Pre sales question:

Does your theme support 2CO as payment gateway with donations, subscriptions and accepting Mauritius Rupees (MUR) as currency?

Will this product be updated soon?

Hello There,

Yes it will be updated in next couple of days for sure.

Thank You

Kindly update your download file , demo not import kindly solve this issue

Hello There,

Can you please open a ticket at our ticket support system using http://kodeforest.com/support

Our representatives are there to help.

Thank You

Hi there,

I am still waiting for support after 2 days of extending support fees.

Thanks.

Hello There,

I am sorry for the delay in response, can you please provide me your ticket ID where i can see this issue for you.

Thank You

Hi There, Find here my ticket ID Ticket #938142

Thanks in advance.

Hello There,

Thank you so much for providing us ticket ID, your ticket will be addressed shortly, please reply on ticket and get support. :)

Thank You

i want to buy the theme but just want to make clear that why is their no option to donate when you go to cause

Hello There,

There is campaign and cause from where you can test donation.

Thank You

I can only see cause can you please provide me link to campaing

demos not import properly please solve problem

Hello 15 Hours ago

Hello There,

Please be patient our support staff Work from Monday to Friday 10 Hours shift we reply within 12 to 24 hours, our support team currently working on your ticket please be patient our support team will get back to your shortly.

Thank You

Does anyone know how to change the currency sign from $ to £ under Campaign? Thanks

Hello There,

You can alter this from theme options also can consult from our representative on ticket support system using http://kodeforest.com/support

Thank You

Does anyone know how to import “dummy data”? The one-click function doesn’t work nor does uploading their XML file from the Tools/Import/WP Importer function. I appreciate anyone’s help or direction.

If that doesn’t work try this Ticket ID: 919096

Hi, I’m still waiting for someone from KodeForest to assist. Not sure what’s up with support? I responded to them within 20 min on their ticketing site and am now waiting more than 2 days….nothing. Incredibly frustrating, especially while on a tight deadline.

Hello There,

We work from Monday to Friday we reply with in 12 to 48 hours, i am sorry you waited longer than usual.

You will be glad to know your dummy installation is ready, exactly like demo http://anatomywebhost.com/dvpolicy/

Thank You

Hello, I have raised a ticket but did not hear from you since last 24 hrs. I purchased the theme to start work but till now I am not able to see demo data.

Hello There,

We work from Monday to Friday and we reply with in 24 hours please be patient we will get back to you on ticket system shortly.

Thank You

Hi,

I’m just about to purchase your theme for an upcoming project and I need to know the following:

1. Do I need to purchase an additional plugin/licence to be able to take recurring donations (weekly/monthly/yearly)? I am aware that IgnitionDeck charge for using their service, yet can I run recurring donations without using IgnitionDeck? And if so, do I have to purchase additional plugins/licences?

2. Is it a single charge to use your theme or will it be an annual charge?

3. Is your 24/7support available for life or just one year?

Please answer all questions above as these answers are very important to whether I purchase your theme or another, plus I need to include exact costings in my business plan and proposal.

Many thanks

David.

Hello There,

Thank you so much for showing interest in our theme,

No you don’t necessarily needs to purchase third party plugins to receive recurring payments we have built in campaign manager to help you receive donations using paypal.

Its a single recharge and you need to renew support when it expires.

You can get help from our ticket support system using http://kodeforest.com/support Our representatives are there to help.

Thank You

where is the documentation??

Hello There,

You can find documentation in theme package, inside in Support folder, please open a ticket at our ticket support system in case of any trouble with our theme.

Thank You

Hi, I installed the theme but it is well known that there are some plugin (revolution slider, visual compositor) missing from the documentation, and also missing the asset folder for the plugin KodeForest Campaign and no slider in the homepage

Hello There,

No need to worry, please open a ticket at our ticket support system our representatives are there to help you.

We provide all kind of technical support at our ticket system, you can access our ticket support system using http://kodeforest.com/support

Thank You

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