131 comments found.
getting this error
The following error was found in assets/theme.scss.liquid
Invalid CSS after ”...uct_bg_color’, ”: expected function argument, was “)” at 13503
it also says SCSS support is deprecated in themes Convert .scss and .scss.liquid files to .css or .css.liquid for a better performing online store and theme editor.
Hello, I purchased this theme some time ago, and have recently switched our main shop currency from USD to EUR. The currency converter stopped working after switching our main currency to EUR. It is not calculating other currencies properly, e.g. something that costs EUR100 is converted to USD2. Can you please help?
Hello. I purchased this theme some time ago, but have only just installed it. The logo is too small. I would like it 3 times the size, but there isn’t any setting to change the logo size. I can’t log a call because my support has expired even though I have only just installed. Changing size of logo should be a standard feature. Please help.
Many bugs. Products wont show on this theme, I get a 404 error. No response from support so far. Very dissapointed.
Hi SamCushion ,
Thank you for your feedback!
Could you give us details about issues on ticket system and our supporter will be help you about this case?
https://roartheme.ticksy.com/Cheers,
RoarTheme
Hi, I tried to install the latest version of the theme however it says the file is over 50mb. I compressed a smaller version of the file but it still won’t upload the theme into Shopify. Please help!
Hi theblackmarket,
To start this installation, you MUST unzip the file beforehand.
From your Shopify admin, click Online Store, and then click Themes.
Navigate to Theme library > Add theme > Upload zip file then select one .zip file in the Packages folder within the unzipped folder (mentioned above)
I hope this helps 
Cheers,
RoarTheme
i cant even upload the theme wth?
Hi lhz2000,
Thank you for your feedback!
Within the folder there are items – Readme.txt, Changelog.txt, Licensing folder, Documentation folder and Skins folder. The file you have to upload to Shopify is a .zip file in Default Skin folder.
* WHERE ARE THE OTHER SKINS? To get other skins, please follow wiki guide at https://wiki.roarapi.com/clientapps/#express-install
Hope this helps!
Best regards,
RoarTheme
Very good support and prompt update. Thank you very much.
Thank you so much 
Adding a “purchase code” verification to the theme in your recent update is a horrendous display of mistrust in those buying the theme. If I could downgrade the rating on review I most certainly would.
Hi coelmay,
We are so sorry for this inconvenience.
Just like other big marketplaces, ThemeForest is also a target for copyright violation issue, and this process may have contributed to limiting the number of the cases. However, we will remove this process in the next update if you install the template via Express Install method.
Again, we are so sorry about this and we are begging for your understanding.
Thanks & Cheers,
RoarTheme.
I’ve already removed the offending code from the template. Am looking for alternative themes. Thanks.
I am unable to edit my theme in shopify. When I try to customize the theme it tells me that SCSS is depreciated and it needs to be converted to CSS. nothing will load.
The following error was found in assets/my-css.scss.liquid
Issue detected: stylesheet took too long to compile. Update theme code to decrease compilation time. Contact your theme’s support team to fix this error.
Hi leatherbrut,
Please help me to submit a ticket to https://roartheme.ticksy.com under Unero category, our tech guys will help you to resolve this SCSS conflict right away.
Thanks & Cheers,
RoarTheme.
The issue is gone, but pretty much i have to redo everything, and most of my apps too… plus the interface are all different, kind of a nightmare to me…”
I don’t think it’s acceptable that I have to pay extra and spend my time working again if it’s real.
Hi leatherbrut,
You don’t have to pay anything for this. This is just a minor adjustment
Thanks & Cheers,
RoarTheme.
Hi thank you for your reply. it says “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” s I have to purchase it right?
Hi leatherbrut,
I highly recommend you to purchase/extend your support to get our dedicated support. However, you can also submit under Other category, you won’t be asked for the code
Thanks & Cheers,
RoarTheme.
please refund me, I not satisfy with this theme and I got a lot of bugs , I don’t know how you people sell your products with their bugs, please issue a refund.
Hi Alhammadi99,
Thank you for your feedback!
Could you give us details about issues on ticket system and our supporter will be help you about this case?
https://roartheme.ticksy.com/Our theme is tested many case before releasing thus a lot of bugs may from wrong settings. Our supporter will check and help you ASAP.
Cheers,
RoarTheme
Not happy with the theme
Hi zufo,
Thank you for your feedback!
Please feel free to ask if you have any questions or trouble.
We willing always help you
For further questions, please submit ticket under ticket system http://roartheme.ticksy.com/ and our supporter will check for you ASAP.
Thanks & Cheers,
RoarTheme.
wrong chat
Hi bloodysky,
Please feel free to ask if you have any other questions
Cheers,
RoarTheme
It has RTL support?
Hi mukesh_technoid,
Thank you for your feedback!
Unero theme does not support RTL in this time.
Thanks & Cheers,
RoarTheme.
There are some bugs with the theme that support is not helping to fix -
I have an option on my site to change the currency from ZAR to USD or GBP. However, when I change to USD or GBP there is no option to change back to ZAR.
I would like to take the parallax effect off my home page slider as it is cutting off the heads of the models in the images. However, when I disaple parallax, the slider disappears and there is a plain white block in its place.
These are bugs on the theme and I should not have to renue support for this to be fixed.
Hi Miekefashion,
Thank you for your feedback!
We replied for you on ticket system. Please continue work with us on your tickets. Hope this helps!
Thanks & Cheers,
RoarTheme.
Full Width Sticky Header Overlap on Android Web Browsers (Chrome)
Hi, the full width sticky header bar overlaps in the android chrome browser. I attached screen shots, in the UNERO demo site to show it may be a global error in theme.
How to fix?
i.imgur.com/mMxpKzO.png <UNERO DEMO SITE
i.imgur.com/gKWEhxd.png <MY SITE
Hi lpae38,
Thank you for your feedback!
These changes requires tweak coding for update as your demand.
Please submit a ticket to https://roartheme.ticksy.com under Unero category our tech guys will be with you right away
Thanks & Cheers,
RoarTheme.
I have your woocommerce theme, now we are migrating to Shopify, can I get shopify verion in exchange of Woocommerce?
Hi pakexaminer,
Thank you for your feedback!
Our theme is supported Shopify Framework only.
Thanks & Cheers,
RoarTheme.
In the Footer Menu Style 7 is a newsletter field on the right. In the settings, there is only the option to change the Header (Newsletter) and the email field. There is no settting to change this hole section whatsoever. I dont want to work with mailchimp but even if, there is no change to change anything about it. Only the newsletter Popup has changing options. Please help
Hi Manulito221,
Thank you for your feedback!
Please submit a ticket to https://roartheme.ticksy.com under Unero category our tech guys will be with you right away
Thanks & Cheers,
RoarTheme.
I’ve been using the theme fine for the past 2 years however in the last week i’ve had issues with my products tabs on the homepage. The thumbnail images of my products are blurry in the products tabs. I haven’t made any updates in the last week so i’m not sure why this has suddenly happened.
The social media section for the homepage also stopped working so I had to install another Shopify app.
Any help would be appreciated!
Also, when I upload 2 images to the Unero slider, the second image doesn’t load and won’t autoplay.
Hi theblackmarket,
Thank you for your feedback!
Please submit a ticket to https://roartheme.ticksy.com under Unero category our supporter will check for you ASAP.
Thanks & Cheers,
RoarTheme.
Hi there, my client has purchased the theme from you and now we need some support. The links available in documentation don’t work. Can you advise how can we contact you for support?
Hi NOXX_Design,
Please submit a ticket to https://roartheme.ticksy.com under Unero category our tech guys will be with you right away
Thanks & Cheers,
RoarTheme.
Hi Manulito221,
Thank you for your feedback!
Please submit a ticket to https://roartheme.ticksy.com under Unero category our tech guys will be with you right away
Thanks & Cheers,
RoarTheme.
