274 comments found.
Hello, some time ago I asked for help to see all the products on my website and you were able to solve it, now that we added a new product the same thing happens, there are 14 products in total, in the Spanish version you can see all of them, but in Catalan version i can only see 13, 1 is missing, which is Manipuladors de buit ( https://gruval.es/ca/productes/ ), I wanted to know how I can fix it so that all the products can be seen and that the images are aligned as seen in the Spanish version.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
thanks for the prompt response, but i can’t submit a ticket because my support is already expired
In the question I asked on July 13, 2022 at support, I edited my question with the wp data, in my profile you can see the question
I can’t connect your site. Please check: https://case.d.pr/i/ScjsRN
Also the problem you are experiencing has been fixed in the ticket?
Hi!! This is the correct link: https://gruval.es/ca/productes/ and no, the problem is there, on the spanish version i can see the 14 products, meanwhile on the catalan version im only see 13 products, and the images are no aligment like on the spanish version.
Are you sure you have added featured image for each item on both languages?
Yes, the featured image is correct, but in catalan the products are no aligment, and 1 product is missing. On the spanish version everithing is correct.
You need to renew your support plan, then create a ticket in Ticksy. The support person will fix the problem with you. Thanks
Thanks, but I think it is not necessary to pay support extension for 41 dollars if it is something that I think you could help me solve in a couple of minutes, it is a template problem. Thx.
I got this error Deprecated: ¡La función Redux::getOption ha quedado obsoleta desde la versión Redux 4.3! Usa Redux::get_option( $opt_name, $key, $default ) en su lugar. in /home/rsconsultorespy/public_html/wp-includes/functions.php on line 5383
Pliz, I need your help D:
Hello,
Please update CT Core plugin with the latest version (1.0.6)
Thanks
Hello, is this Theme compatible with PHP 8.0 ?
Hello,
Theme is compatible with PHP version 8.0
Thanks
How do we qualify for updates for the WPBakery & Slider Revolution. Newer versions have come out and they are requiring a key for the update. Please give some guidance on this.
Hello,
The latest updates are always available on our servers. You just need to remove and reinstall these plugins. Please try:
https://www.youtube.com/watch?v=GEss-AUPMjsThanks
Hello, is there any way to update the theme automatically? or have to do it manually
There is some wp bakery problem, I can see codes only in editor mode
Hello,
Are you editing a page or any other post type?
Thanks
In services and other post types, I am getting codes instead of wp bakery
Please try: https://case.d.pr/eC05XW
Just opened a ticket on friday but no answer yet, hopefully the support will get faster thank you !
Let me check. Thanks
thank you, ticket number : 3067618
some points not fixed yet, i just sent a screenshot on the same ticket numer, can you advise quickly ? thank you
Estoy intentando actualziar wpbakery pero no me permite, ya envie mi ticket pero aun no tengo respuesta
que pena ya puse mi ticket esta con el numero #3065989
Let me check. Thanks
Hello there,
I would like to know if the theme supports Arabic language, one of its features is that it supports rtl, but is it compatible with Arabic?
Thank you.
Hello,
Sure, the theme support RTL and support Arabic language.
Thanks
Hi, Do I need Visual Composer License in order to use this theme?
Hello,
We bought an extended license for WPBakery Page Builder, we can’t give you the purchase code of this plugin because of policy and terms of Theme Forest. We update the plugin via theme updates and you will receive the latest version of this plugin via email. You don’t need to activate it with license key, it’s functional without it. We are not allowed to share our extended license key.
Thanks
How can I update my bootstrap version? The Information security department is asking for that. Could you guys help me?
Hello,
The theme is only compatible with bootstrap 4.x.
You want to upgrade to bootstrap 5.x?
Thanks
x
Hi, I just purchased this theme as it mentioned psd files were included, however I cannot find them amongst the files. Can you please send me the psd for thttps://demo.casethemes.net/unfinityplus-consulting/. Thanks
Hello,
Please create a ticket here and I will send you a download link: https://casethemes.ticksy.com/
Thanks
Many issues while installing , I have to install the plugins manual one by one, and many critical errors on wordpress we are facing , and not able to install the demos at all giving 500 errors after long loading time. Please help to install this template and finance demo for me ASAP
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Done , please support ASAP
Let me check!
There has been a critical error on this website.
Learn more about debugging in WordPress.
This is happening whenever wordpress update it self, kindly help us address the issue
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
How do I disable links in Client Carousel? If I leave it blank, it’s still linked and goes to the homepage. I do not want it linked at all.. just an image.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
I will remove the link. I’m leaving the default with if the link is still blank.
Thanks for your submission!
Regards.
I try to import demo data and I keep getting a critical error code.
How do I correct this issue?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, this is the Scan error, every time I try to install this theme on a naked Wordpress installation
Filename: wp-content/themes/unfinityplus/functions.php File Type: Not a core, theme, or plugin file from wordpress.org. Details: This file appears to be installed or modified by a hacker to perform malicious activity. If you know about this file you can choose to ignore it to exclude it from future scans. The matched text in this file is: $ao($oa(”$pass”), ‘wp_
The issue type is: Suspicious:PHP/doublevarfnb64.6913 Description: Suspicious code pattern often indicating malware
Filename: wp-content/themes/unfinityplus/content-link-page.php File Type: Not a core, theme, or plugin file from wordpress.org. Details: This file appears to be installed or modified by a hacker to perform malicious activity. If you know about this file you can choose to ignore it to exclude it from future scans. The matched text in this file is: usecloack
The issue type is: Suspicious:PHP/cloker.5885 Description: Suspicious code often seen in malware infections
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, everytime when I download this theme for and install it, there is a prizehouse hack directly. Can you please check? It must be in your installation Main or Child theme
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, we put a sliding picture in the main page and it looks ok with desktop view, but when it comes to mobile viewing, the picture looks cropped and doesnt show in full view, anyway we can change the behavior in the mobile while desktop view remain untouched?