277 comments found.
i have this problem adter demo installation https://prnt.sc/WXolnMJeQpRe
please help me my license is expired
Hello,
Are you installing the theme for another project?
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
friend help me my license is expired and i cant open the ticket
Trying to install a theme for your next project?
I also have the same problem in the first project where I used this template. nuovacorvaglia.it
You still need to create tickets and purchase additional licenses to receive support and use the theme on new projects.
no, let’s talk about the first project nuovacorvaglia.it, the problem has already existed since then
see here https://prnt.sc/wH0TPLBsglNI
please help me
i left you bad review
Any project, could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
yes but my license is expired and and I have never used the assistance
i cant open the ticket
the slideshow in home page is cropped and this is a error of template
Again, you need to renew your support plan to create a ticket.
but is a problem that template! i left you bad review?
You are using one license for multiple projects and you are asking for support when it expires. Actually, I still support customers after the support package has expired. In your case, you are trying to install demo data on a new project, you need to buy another license to be able to request support. The problem on your previous site has many causes and we need your site information to check what the problem is, whether there is a conflict between 3rd party plugins. You always ask questions to leave reviews, maybe you will pressure me with a 1 star review. I advise you to consider this, as you will be violating review rules as well as support rules.
no the problem is for the first project
i have delete second project
help me please
Please try: https://case.d.pr/i/wwdxjo
ok work! thank you!
i left you review!
Thank you!
I tried changing the header logo using the svg file but it didn’t work. Can I use header logo with svg file extension?
Hello,
SVG logo is not supported.
Thanks
Either the person at support is too arrogant/lazy to assist or they have intentionally created loopholes in themes to charge additional money from buyers !
Wasn’t expecting such poorly coded themes on themeforest !
I always install it for free for you and for our customers. I helped you to import demo data (with demo event ), but you deleted my work and you keep asking to install other demos. That’s why I set the cost. Because you can also delete my work again.
Hello, some time ago I asked for help to see all the products on my website and you were able to solve it, now that we added a new product the same thing happens, there are 14 products in total, in the Spanish version you can see all of them, but in Catalan version i can only see 13, 1 is missing, which is Manipuladors de buit ( https://gruval.es/ca/productes/ ), I wanted to know how I can fix it so that all the products can be seen and that the images are aligned as seen in the Spanish version.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
thanks for the prompt response, but i can’t submit a ticket because my support is already expired
In the question I asked on July 13, 2022 at support, I edited my question with the wp data, in my profile you can see the question
I can’t connect your site. Please check: https://case.d.pr/i/ScjsRN
Also the problem you are experiencing has been fixed in the ticket?
Hi!! This is the correct link: https://gruval.es/ca/productes/ and no, the problem is there, on the spanish version i can see the 14 products, meanwhile on the catalan version im only see 13 products, and the images are no aligment like on the spanish version.
Are you sure you have added featured image for each item on both languages?
Yes, the featured image is correct, but in catalan the products are no aligment, and 1 product is missing. On the spanish version everithing is correct.
You need to renew your support plan, then create a ticket in Ticksy. The support person will fix the problem with you. Thanks
Thanks, but I think it is not necessary to pay support extension for 41 dollars if it is something that I think you could help me solve in a couple of minutes, it is a template problem. Thx.
I got this error Deprecated: ¡La función Redux::getOption ha quedado obsoleta desde la versión Redux 4.3! Usa Redux::get_option( $opt_name, $key, $default ) en su lugar. in /home/rsconsultorespy/public_html/wp-includes/functions.php on line 5383
Pliz, I need your help D:
Hello,
Please update CT Core plugin with the latest version (1.0.6)
Thanks
Hello, is this Theme compatible with PHP 8.0 ?
Hello,
Theme is compatible with PHP version 8.0
Thanks
How do we qualify for updates for the WPBakery & Slider Revolution. Newer versions have come out and they are requiring a key for the update. Please give some guidance on this.
Hello,
The latest updates are always available on our servers. You just need to remove and reinstall these plugins. Please try:
https://www.youtube.com/watch?v=GEss-AUPMjsThanks
Hello, is there any way to update the theme automatically? or have to do it manually
There is some wp bakery problem, I can see codes only in editor mode
Hello,
Are you editing a page or any other post type?
Thanks
In services and other post types, I am getting codes instead of wp bakery
Please try: https://case.d.pr/eC05XW
Just opened a ticket on friday but no answer yet, hopefully the support will get faster 
thank you !
Let me check. Thanks
thank you, ticket number : 3067618
some points not fixed yet, i just sent a screenshot on the same ticket numer, can you advise quickly ? thank you
Estoy intentando actualziar wpbakery pero no me permite, ya envie mi ticket pero aun no tengo respuesta
que pena ya puse mi ticket esta con el numero #3065989
Let me check. Thanks
Hello there,
I would like to know if the theme supports Arabic language, one of its features is that it supports rtl, but is it compatible with Arabic?
Thank you.
Hello,
Sure, the theme support RTL and support Arabic language.
Thanks
Hi, Do I need Visual Composer License in order to use this theme?
Hello,
We bought an extended license for WPBakery Page Builder, we can’t give you the purchase code of this plugin because of policy and terms of Theme Forest. We update the plugin via theme updates and you will receive the latest version of this plugin via email. You don’t need to activate it with license key, it’s functional without it. We are not allowed to share our extended license key.
Thanks
How can I update my bootstrap version? The Information security department is asking for that. Could you guys help me?
Hello,
The theme is only compatible with bootstrap 4.x.
You want to upgrade to bootstrap 5.x?
Thanks
x
Hi, I just purchased this theme as it mentioned psd files were included, however I cannot find them amongst the files. Can you please send me the psd for thttps://demo.casethemes.net/unfinityplus-consulting/. Thanks
Hello,
Please create a ticket here and I will send you a download link: https://casethemes.ticksy.com/
Thanks
Many issues while installing , I have to install the plugins manual one by one, and many critical errors on wordpress we are facing , and not able to install the demos at all giving 500 errors after long loading time. Please help to install this template and finance demo for me ASAP
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Done , please support ASAP
Let me check!
There has been a critical error on this website.
Learn more about debugging in WordPress.
This is happening whenever wordpress update it self, kindly help us address the issue
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
How do I disable links in Client Carousel? If I leave it blank, it’s still linked and goes to the homepage. I do not want it linked at all.. just an image.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
I will remove the link. I’m leaving the default with if the link is still blank.
Thanks for your submission!
Regards.
I try to import demo data and I keep getting a critical error code.
How do I correct this issue?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
