103 comments found.
i tried to change all the possible way to change the scrol up button to left side but i couldnt do it. but when i inspect and do the changes it is changing on the website but after changing on the actual file scroll up button is still there .
Hello! Please submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
We provide support services only via the forum.
Hello- Do you have any updates to the Unicoach core plugin- its not compatible with the latest wordpress upgrade and its causing issues on my website- please help.
Hello! the latest version of the theme works well with the latest WP version. Please make sure that the theme and bundled plugins are updated. Otherwise, ensure to submit a ticket to our support forum.
The unicoach core plugin caused a critical error on my wordpress website. Is there an upgraded version of the unicoach core plugin higher than version 1.1.2?
The latest theme version is 1.1.6.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
Are there any upcoming updates because I’ve encountered technical issues with Elementor after updating to the latest WordPress version? There seems to be a compatibility issue between your core plugins and Elementor. public_html/wp-content/plugins/unicoach-core/includes/elementor/init.php on line 537
Hello! The update is available.
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
Than you for your reply I have followed your guide and everything going well now
Hi,
I would like to have ””WGL Courses” element “All” tab translated, how do I translate word “All”
https://prnt.sc/IUHTpcymSsLPThank you
You can translate it with Loco Translate plugin.
Is there a Login / Sign up page?
Hello! Yes, you can add it with the options. Please check the doc on how it can be managed: https://docspress.thimpress.com/admin-learnpress/
Hello, Does this theme include Premium LearnPress add ons?
Hello! No, the theme doesn’t include the premium version of this plugin.
Hi, Does your theme support uploading videos such that some will be available for free for guests and users, and some available only within user accounts for those users that are paying their monthly subscription? In which case, the videos are to be uploaded to my server where this Wordpress theme would be installed, so that the paid videos are not leaked. Thank you.
Hi!
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
Is it compatible with the following plugin? Tutor Lms Pro
No, it is compatible with LearnPress.
Hello, good time, is this rtl theme?
Hello! Unfortunately, this theme doesn’t support RTL for now.
Hello,
I need help to with my licence. I already deactivated the license from the old website and I need to activate it on a new website.
Tried to create ticket but support expired, so i cant write to you.
Thank you for your help!
Hello! Try to activate it again.
Thanks. Worked.
Is this theme compatible with ARMember – WordPress Membership Plugin? Thank you.
Hello! Unfortunately, we haven’t tested the theme with the plugin.
Is this theme compatible with ARMember – WordPress Membership Plugin? Thank you.
Hello! Unfortunately, we haven’t tested the theme with this plugin.
Hello,
Need help urgent to deacrivate my licence for old website to enable for my new website. First website is offline actually.
Tried to create ticket but support expired, so i cant write to you. Can i get email to give details about domains and licence to revoke?
Thank you for your help!
Done! You can try to activate it again.
Hi
Need help urgent to deacrivate my licence for old website to enable for my new website. First website is offline actually.
Tried to create ticket but support expired, so i cant write to you. Can i get email to give details about domains and licence to revoke?
Thank you
Done, You can try to activate it.
i already purchased and used on a domain … but niw i lost my access to that domain.. is it possible to revoke my old purchase code and give a new one ?
Hello! Done, you can try to activate it again. Make sure to submit a ticket to our support forum for the next time: https://webgeniuslab.ticksy.com/
Hello,
ive purchased your theme, but when i want to edit any course, i’m unable to add a lesson to it. Each time i add a lesson, then save the course, the lesson is removed.
I tried to open a ticket on your support system, but not matter the browser i use, after selecting unicoach (verified) theme, nothing happens, and i can’t go to next step to submit my ticket
could you help please ?
Hello! Could you please submit a ticket to our support forum and provide more details. Our technical specialist will help you with it.
http://webgeniuslab.ticksy.com/Pre-sale question, the buy course button- can I change it to contact us and have it direct to where I want it to go?
Hello! Yes, you can change the link to your own.
Hi, I want an assignment system where student upload a video and tutor will give feedback. Is it possible?
can we sell webinars on this theme?
Yes, there are zoom and LearnPress integrated.
Hi i deactivated the theme by accident and now when i want to activate it again it says THIS PURCHASE CODE ALREADY REGISTERED. I am sure it is not used on any other domain. It was 5 sec deactivation and activation again. It is registered on diferent envato account
Hello! Unfortunately, you don’t have a license for your current account. Make sure to submit a ticket to our support forum using your different account: webgeniuslab.ticksy.com
I have tried to create a ticket but support for this code has expired. I wrote you an email. Can you point me where you can manage domains that are connected to licenses so i wont bother you?
