Reviews for Unicon | Design-Driven Multipurpose Theme

Reviews for Unicon | Design-Driven Multipurpose Theme

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Cart 13,108 sales
Well Documented

447 Reviews

for Other

I used this theme for a business website. I had some issues and faced some frustration with getting the support to repair it. Eventually I was able to get in touch with the developer and they have done their best to repair the problems we had.

for Code Quality

I bought a lot of themes here but I have been very impressed with Unicon. The design and customizability are great and very straight forward. The customer support is top notch. They have been able to help me with every question I have had and have made the process very easy and enjoyable. Can highly recommend this theme and the support staff.

for Design Quality

Nice Theme! Best is they are still providing update. I hope they keep doing the good work, thanks Unicon team.

I hope you had a forum where users can help each other and sometimes MOD can answer too. That way your support will be more helpful and engaging. Thanks for considering.

for Customer Support

I loved this theme and purchased it.
I Immediately run into trouble and contacted support for help.
I even made a video of the issue but never got help from the support team.

So, yes great them but not so great support.
I had to hire someone from fiver and paid 5 times to coat of the theme.

Joseph

Author response

Hi there!

We always appreciate constructive criticism and feedback, it is what helps us keep delivering our best. That said, we are a really confused by your rating.
If you are in need of support with anything, just leave a little comment in the comment section or our support forum and we will be glad to assist you.

We have checked our support system and see that you already have an account but only have created one ticket in September that we have replied to. https://share.getcloudapp.com/NQuNJKnn

It sometimes happens that we overlook an email, but I could not find any mail or a comment from you in the comment section. https://share.getcloudapp.com/8LuDknlA

We encourage you to please engage with our support team, they can and will assist and guide you with any issues you are experiencing.

Thank you, we are looking forward to help you!
Minti Themes

for Customer Support

The theme was generally ok, but security updates appear to be few and far between. It's exactly this sort of practice that drives people away from commerical themes and themeforest altogether.

for Other

Theme all works well and their support is great and quick to respond

for Customer Support

Very grateful, the support is back to high standard as is normal.

Best regards

for Customer Support

good customer support... i requested some changes and they were willing to do this without a problem.

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