19 comments found.
Hi, I purchased this theme but the support link is not working so I comment here. This template is distorted on Microsoft Edge though is is listed as supported. How to fix that ? Thanks.
Hi, Please mail your issues screenshot. I have checked with Microsoft edge but did not find any problem.
Mail id – themekalia@gmail.com
Thanks
Hi,
This is really getting ugly. I updated software for 2 laptops (work and home) – everything with Windows 10 and Edge. Still issue remains – theme opens in mobile mode and with broken CSS.
This theme was developed in 2017, how did it work with Edge back then? What is your Edge version now ? What is the lowest version that is supported ?
Please help.
Thanks
I have sent the screenshots to your email, also you can see the gif/video on the private support thread. Please review and respond ASAP. Thanks.
I was going to buy the template, but it doesn’t come with the images!! You should think about including the images with it. Thanks.
Hi,
Themeforest not allow to add images in download package. If u want we will send u after purchase
Thanks
So, just to confirm. You’re saying that if I purchase the template, you will email me ALL the photos in the template without any watermark? What’s your email address? Thanks.
I’ve had problems with Contact and Consultation Forms, it seems you use the same file “sendmail.php” for 2 differents forms and it causes errors. Three times I’ve consulted and the answers have been light. I require a true and fast solution.
You can check in my website: www.vortechsas.com
Hi,
We replied your ticket. So please give the asked info in forum.
Thanks
Hello Dear software people.
I uploaded my webpage 1 week ago with the webmail problems, a lot of people have tried to contact me but it has been impossible. Could you help me ASAP please.
Regards
Aquileo Vega Orjuela
I’m very dissapointed with the support team, they dont solve anything and dont answer my tickets.
Hi,
Today office is holiday. Please wait for tommrow. We will fix the issues
Thanks for your patience
Hi,
Please check the reply in support forum
Thanks
Hi,
We are here to help you. You domain details are not working, then how we can fix your problem?
Please add me in skype – mano.kien i will help you to fix the issuess
Thanks
where to get image files
Hi,
Images are not included in download package. You can purchase it from Shutterstock.com
Thanks
separate purchase i have to. right? or can i go to template and download the images. will it be okay.
Hi,
Sorry for the delay reply. You can download the images in template demo
Thanks
Hello ! Why the responsive it’s not good ! How can i fix them.
Please give details via our support center- https://templatepath.ticksy.com/submit/#100007431 . If you already have a ticket, give the ID.
How can I take out the arrows from the home page slider when there is only one slide. Thank you for your support!
Please send us a support ticket, we will help you.
Really nice work,Good Luck With Sales!
Thanks
I love your script but unfortunately you don’t seems to be mobile conscious. Make your template responssive and you will make good sales. Gudluck!
Hi,
This template is responsive. Can you please send us some screenshot via item profile ?
Thanks
Hello. I noticed that the contact form is not working. Specifically with sendmail.php. I’m not sure what’s causing the problem but there are a few lines that I’ve noticed that could be causing some kind of problem… On line 21: You are checking if the name, email and subject have been submitted but there is no subject text field in the form. I keep getting a error message that says: {message Fill up<\/strong> all the Fields and Try Again.”,status“}
Additionally, there are some to be some issues with the mobile styling of the Header on the home page with the Slider. Something is too wide and causing the excess space on the side of the screen. Also, when you click the mobile menu it creates a white gap between the header and slider. Any fixes for these?
Hi,
Thanks for your valuable purchase.
1) Please give your site live link, we need to check
2) Please give screenshot of the issues and FTP login details .( Send to mail – themekalia@gmail.com) so that we will fix it for you
Thanks
Not necessary. All of the issues I’ve mentioned are also on your live version: http://wp1.themexlab.com/2017/universal/index.html
Here is a screenshot of the mobile view showing 2 different problems: http://i65.tinypic.com/2j2dkcl.jpg
- In the first one (on left): You can see that the white area in the header is too wide for the screen and running off the screen on the right.
- In the second one (on right): You can see that once you click the menu button and the menu opens up the background slider below drops with the menu and creates a white-space between the slider and the menu – OR is also running off the screen to the right side.
- You can also tell by looking at the social media logos in the top bar – They run off the screen as well.
I noticed this on my phone – but it’s noticeable by scaling down the window size. I am somewhat disappointed since everything is Mobile first these days. Please let me know if you figure out what’s wrong and how to correct it.
I fixed one of the problems… In the css file you have: min-width: 400px for the class: boxed_wrapper. This needs to be changed to: 320px for the mobile view to work properly on a lot of devices. Changed it and fixed that one problem.
Hi,
Thanks for the info. Please give time to fix the issue, our developer will fix the issue ASAP
Thanks for your patience
GLWS!
Thanks
Great work dont bro, GLWS
Thanks bro
Nice work. Keep it up!
Thanks
Congratulations! Good Luck With Sale
Thanks
Clean and Professional. GLWS DCSF
Thanks
Congratulations! Nice Work, Good Luck With Sale
Thanks a lot
Congratulations!
Amazing Work, Good Luck With Sale
Thanks
Fantastic work
Thanks a lot
GLWS!
Thanks
Nice work gud luck
Thanks