345 comments found.
Hello, we’re still using this theme, even if we had to modify various things through the years: we could change it but we still think there aren’t so many replacements. One question: in the demo there are the latest news and the upcoming events widgets. I only want to display one and I want it to extend completely, taking the space of the other. Is this possible some way? Thanks! (I’m the same user as gabislp below)
Hello, i am having problems with sidebar widget, if i put any widget that is not included in the scheme, there is no padding so the widget does not fit the site layout. Can this be sorted out somehow ? Thank you.
This is the page in development: http://linguacentrum.euweb.cz/
This theme is no longer compatible with the version of JQuery used by WordPress as it uses deprecated JQuery methods.
Hello,
Can you please email us and send a screenshot of issues you’re having?
Regards
Hi, The theme isn’t even compatible with wordpress now since WP recently upgraded JQuery to v3.x. This plugin relies on JQuery v2.x and therefore is completelz unusable. Also this theme hasn’t been updated for several years.
I can’t believe this theme is not suppoted anymore
Hi, I am trying to create a custom page template so I can show only post on a page from a particular post category, I have create the template page and uploaded it to the site however when I edit the page in wordpless the custom template page is not showing under page attributes -> template, can you advise on this? I have the below at the top of the PHP page also;
<?php /** template name: JuniorInfants * The Junior Infants template file. * * @package WordPress * @subpackage Core Framework */
get_header(); ?>
got it sorted
issue is the drop down filter on the courses page does not return the right results, rather return all information on all categories, which Ideally should be returning specifics results. check ticket #916 please
Hello,
Thank you for getting in touch and sorry for the bit of waiting here. The current logic behind the courses search uses a OR relation, which means it will return courses from one taxonomy term (category) or another. You can change this behavior with a custom code, you find the course search function in your theme_folder/core/includes/theme-function.php, there you can search for the course_search_args function and change every occurency of ‘operator’ => ‘OR’ to ‘operator’ => ‘AND’. Hope it helps.
issue is the drop down filter on the courses page does not return the right results, rather return all information on all categories, which Ideally should be returning specifics results.
Thank you for getting in touch and sorry for the bit of waiting here. The current logic behind the courses search uses a OR relation, which means it will return courses from one taxonomy term (category) or another. You can change this behavior with a custom code, you find the course search function in your theme_folder/core/includes/theme-function.php, there you can search for the course_search_args function and change every occurency of ‘operator’ => ‘OR’ to ‘operator’ => ‘AND’. Hope it helps.
Hello!
I want to remove the current header i replace it with a new header that covers the whole section.. How can i do it?? please assist even though have asked several questions non of questions has been responded yet.. please do something to help
Hi there! its seems this platform is no longer working? Its now Two weeks since i started seeking technical support from this platform without any assists. Is there anyone here to assist?
Please, take a look in the reply for your ticket.
please help me to add a slide. kind regards
Please, take a look in the reply for your ticket.
Hi! I purchased universe Theme. How do i set up Home page? the Homepage left, right ant top content and slide are not displaying. please assist. kind regards
My problem is solved.. i was able to go through previous decisions and solved my problem.
Hello nyabayo,
Glad to hear you managed to sovle your issue.
Kind Regards,
Esmet
Hi Esmet!Thank you for support, your theme is real working well but i have two issues 1. to add a slider to home page, the slider pushes the home right and left content downwards when added to the page. 2. The contact form is not appearing as it is on the demo… please assist me to solve this.. kind regards
Please, take a look in the reply for your ticket.
Hallo, I need to enter about 20 courses Registration for courses must be an online registration (only online registration) however, the courses will have a maximum number of participants, that is, courses with a limited number So, when there are, for example, 20 people that are registered at one course, then the course must be reported as “closed” or “not available” or “completed” Is it possibile with your template? thanks!
I m trying to see your live demo, but the link brings an error page of 502 Bad Gateway
Could you refer some actual theme installations of educational websites. Do you offer refund in case customer is not satisfied?
Hello,
Thank you for your purchase. We are in the process of migrating our online demos to our new host, please come back into three days to check it. We do offer refunds under the proper circustancies when this is a fair thing to do. Have a nice day.
The homepage slider appears to no longer work on this theme.
Hello,
Thank you for getting in touch. I just tested the online demo and it seems to be working properly. Have a nice day.
This is NOT a support post, simply feedback for you: when you make a search, you get results. Results are rectangles representing posts and pages. Problem is posts have a black title containing the relative category name, while pages, having no category, display in the top left corner a black rectangle with no text inside. Maybe this should be removed.
Another thing I noticed in the same area is what happens when you totally close comments to a post: it displays a nonsense english sentence starting with “With” near the post date (I don’t remember the sentence because I found a way to totally remove the entire sentence by commenting it out in PHP, leaving only the date)
I found the nonsense sentence because it’s not only in the search.php I edited (but you can still see it when you click the author name to see all his posts): the sentence is “With Comments are closed”
Hello,
Thank you for your feedbacks. Since Universe is a very simple theme it is very easy to customize it to suit any needs, just a few seconds in the index.php, search.php, category.php and tag.php and everything can be solved easily. For more detailed support you can always open up a ticket at our Support Forum and we’ll be more than glad in providing you with more assistance. Have a nice day.
This is true but I must keep track of any change I did, this creates potential issues when I update the theme
Just a feedback for you, NOT a support request: in the Universe theme, if you visit the single Event page using a mobile device, the theme creates a large white space under the featured image, so that you must scroll a lot, until you finally find the content. This can be observed in the demo too
Hello,
Thank you for your feed back, you can try this quick fix at WordPress > Dashboard > Appearance > Theme Options > Custom CSS:
.left-event-content .event-contact {
float: left;
}
Save the options and test your website again. Have a nice day
Ok, anything works fine, thanks 
Wait, this creates another issue: the image, even right-sized, stretches and it positions in a very strange way when you reduce the available space. Two minutes and I post three screenshots
Hello,
I’ve checked your screenshots. Could you please proceed to our Support Forum? So we can deal with your request in more timely and proper way. Have a nice day.
In the Universe demo (here: http://preview.themeforest.net/item/universe-education-responsive-wordpress-theme/full_screen_preview/7145660?_ga=2.242715652.74447798.1503134501-2032266463.1501056610), I noticed the image is not responsive. Is it ok if I change main.css .blog-post-image img, adding height:auto?
(check for example Home > What you have to know about MBA in the demo)
Hello,
Thank you for using our item. Regarding your request you can try this quick fix at WordPress > Dashboard > Appearance > Theme Options > Custom CSS:
.wp-caption, .hentry img {
height: auto;
}
Save the options and test your website again. Have a nice day
The other one worked fine, but I will try your suggestion too, thanks
Very disappointed with the support… we submitted tickets some days still no response.. issue is the drop down filter on the courses page does not return the right results, rather return all information on all categories, which Ideally should be returning specifics results.
Thank you for using our item and sorry for the delayed reply. We were under holidays last days, now we are back to our normal routine. Your ticket is now replied at: https://esmeth.freshdesk.com/helpdesk/tickets/784 Hope it helps, have a nice day.
Hi, I would like to have an answer to my ticket number #720 on your platform since 5 days ! Thank you
Hi there,
Thank you for using our item. Your ticket is now replied, please take a look. Have a nice day.
I am waiting for your replay on my ticket #652 Photo Gallery Issue since last FOUR days. kindly replay soon
Hi there,
Thank you for using our item and sorry for the delayed reply due the weekend. Regarding your question it is now replied, please check it in our Support Forum Have a nice day.
Renewed my support in hopes that the author would respond to a support ticket. So far it’s been 3 days and nothing….. If you are listening, I have a support ticket that addresses the social media links for instagram not working. They simply don’t show up. Support ticket 511. Thank you.
Hi there,
Thank you for getting in touch. Our support stays closed in weekends, all the tickets are replied from monday following the queue. We will reply you in the next minutes. Sorry for any inconvenience we may have caused. Have a nice day.
Thank you very much.
Your ticket is now replied, please check our Support Forum. Have a nice day.
