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Every Demo from the university.cactusthemes.com page leads me to a 404 error. You might want to fix that.
Thanks for notifying us.
Please check again You might need to your clear cache first.
Hello, the same problem today for a lot of pages http://university.cactusthemes.com/university-event-2/
Sorry for that, you can try again. We have some issues with the server.
Visual Composer plugin has new update. Are you pushing this update to us? Or should we buy own license for the visual composer? Thank you.
Thanks for contacting us.
We included the 5.1.1 version of Visual Composer in the theme package before. Please check again http://university.cactusthemes.com/release_logs.html
Our current version of University theme is Version: 2.0.18. Doesn’t it update automatically? FYI. We have a child theme. Visual composer Version 5.0.1
We got no noticed for the theme update in WordPress Dashboard Version 4.7.4
You should update the theme & the plugin manually, please refer to this guide http://university.cactusthemes.com/doc/docs/first-steps/update-theme/
In case, you want to get notification and update of the theme automatically, you can use this plugin Envato Market http://videopro.cactusthemes.com/doc/docs/faq/automatic-updates-from-themeforest
(This guide is for VideoPro theme, you can also apply it for University theme)
Hi, i updated to the theme to the recent version, but i still cant select a speaker for events, the list is empty.
Please provide me with the solution.
Its fixed, i had to refresh cache after i updated to the recent one.
Hi there. A client of mine had the problem with your theme that the datepicker in u-events and u-course wont work. After entering the dates and saving the page the space is blank again. I have updated wordpress, theme and plugins to the latest version but the problem still occurs. My guess is it has something to do with the date notation, so I tried to adjust the it in the general settings but it didnt help. Can you provide a solution please?
There was an issue with Date Picker but we solved it from University version 2.0.18 http://university.cactusthemes.com/release_logs.html
University 2.0.18 (6th Oct 2016)
includes U-Event 1.14.2; U-Course 1.14.2; U-Member 1.13.3; U-Projects 1.10.5
#Fix: make sure Date Picker in Event/Course admin uses ISO_8601 date format
So, first please make sure you are using the latest version of the theme and all related plugins then check the issue again.
Second, if it doesn’t help, please contact us via the Contact Form in our Profile Page with your site URL and an Admin account so we can check and help better.
Hello thanks for your reaction. I am using all of the latest versions of WP, theme (22.214.171.124) and plugins. So I will contact you on your contactform.
We replied to your email, please check then feedback to us via the email. Thank you.
Hi, I got an email on my personal emailadress email@example.com to confirm my account and get to my ticket. But when I click the link and enter my emailadres it says unknown user.
(btw this is my clients account)
We found your email in the Ticket System but it seems that you haven’t finished your registration. Please check this FAQ to know how to submit a ticket http://ticket.cactusthemes.com/kb/faq.php?id=80
Or you can email us the Envato username (which your client uses to purchase the theme) and the Purchase Code then we can create a ticket for you.
Hi, presale questions:
Quizzes … I assume that if the user fails the quiz will try again … do the answers always come in different order?
First time example:
1 + 1 =
The second time you run the quiz:
1 + 1 =
Thanks for contacting us
Currently, the University doesn’t support to create Quiz, you may need another plugin such as LearnDash (premium plugin which needs to buy separately) or a free plugin to create Quiz
How to change font for all pages, i change from Fonts and main font family but didnt changed anything.
waiting for your reply
Almost, the text fonts on University theme can be changed via option “Main Font Family” in Theme Options > Fonts.
Please check your your configuration again, for example I can check the main font using this:
If you still can’t figure it out, please submit a ticket to http://ticket.cactusthemes.com with your site URL and an Admin account so we can check & help better.
I noticed that I can’t assign a coupon to a product. But when I deactivate the U-Shortcodes Plugin I am able to do this.
Here is a screen shot with the U-Shortcodes Plugin active. https://www.dropbox.com/s/upfsmt4am9kxwea/Screenshot%202017-05-24%2018.04.27.png?dl=0
Here is a screen shot without the plugins active – https://www.dropbox.com/s/pzfbbpow3qs6ogw/Screenshot%202017-05-24%2018.08.04.png?dl=0
We replied your question in the Ticket system. Please follow your ticket and respond to us. Thank you.
Hi want to add an SSL site seal to my site.
1. When I add the following code to the CODE AREA it appears beneath the website but LEFT paginated. How can I centre it? Code follows:
.I cant seem to add the code without it producing the image. perhaps you can indicate what code I may need to add to centre it and Ill try to play with the code.
2. If I want to add the site seal specifically within the footer say, how should i add it? to a text section I create and add it to the footer?
3. I want to add it generally to the sales pages e.g. woocommerce area how would I go about adding it? Do I need to access woocomerce templates? just some general advice is all I need, Ill work out the rest
PS code snippet can be viewed at ssl.comodo.com/site-seal.php
If you just want to add an SSL site seal. I think this HTML Code will be more easily to add. You can enter it to your post/page content or any widget:
<img src="https://ssl.comodo.com/images/comodo_secure_seal_113x59_transp.png" alt="SSL Certificate" width="113" height="59" style="border: 0px;" /></a><br /> <span style="font-weight:bold; font-size:7pt"><a href="https://ssl.comodo.com">SSL Certificate</a></span><br />
If I miss your idea, please submit a ticket to http://ticket.cactusthemes.com with code you want to use, so we can check and help better.
Please note that you need to wrap the code in a pair of <pre></pre> tags to save its format.
As an user reported some days ago, I also noticed that after the last University theme and plugins update, I have not been able to assign a coupon to a product.
Have you seen this issue and would have any king of solution?
Thanks for notifying us
We have detected this issue and will fix it in the next release of the theme.
Thanks, I will be waiting for it.
Hi. We have just purchased the theme. Can you help with a little issue on the page template? When we change the page to Demo Nav Style 3, the logo reverts to the theme logo and ignores the logo we have set on the theme options. Also, after we have added a featured image, the image now shows on the header after the navigation. But no matter how many times we change the featured image, even if we leave it empty, the old image persists and no longer updates. We have cleared cache already and still the same. Can you help? Thanks
The demo template is used for demo purposes only. That’s why it has some fixed elements. Please try to use the Default or Frontpage template instead.
How do I increase the size of the main navigation header? With my logo and main menu links on it.
There are 3 premade styles of Navigation Header to choose in Theme Options > Navigation, as you can see here http://university.cactusthemes.com/doc/docs/functions/theme-options/navigation
If you still need to custom height of the navigation header, please share your site URL and give more details, I can help with some CSS.
This theme is cool but it makes my site crazy slow. Are there any settings to speed it up. I had to revert back to old theme in the meantime and site runs really fast. All plugins disabled too and same.
Sorry for any inconvenience you have got.
Please check our FAQs about site speed here:
Looking for a solution to remove breadcrumbs on all pages. We tried using display:none in the custom CSS but it didnt work. Attached is the dev site.
Hi, There’s a bug. That is when a customer has placed an order and contacts us directly and ask us to change the order by adding some products, we cant seem to do it even though there is an option to edit the order and add items. When we click that an empty box shows without listing any products.
As per the article when i searched, it was the U-course plugin that was using the select2.js
I dont want to disable the U-course plugin and at the same time I want to be able to edit orders too. Please fix this bug ASAP.
PS: I dont know if this is related but there are still outdated woocommerce template files:
university/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.0.0,
We detected the 2nd and 3rd issue and will fix it in the next release of the theme. With the 1st issue could you please give me a screenshot so I can check better.
Hi, this when I open an order I find the below:
And when i click on the “Add items” button this appears:
And when I click the “add product(s)” from the above image this shows:
And there are no products listed even though I have dozens of products.
here’s my link to the shop page:
I think that this problems is the same as the one addressed here:
I strongly believe it has something to do with the U-course plugin. Because when I disable the plugin, I can add products to my order.
U-course plugin version 126.96.36.199
Thanks for getting back to us and for your information you provided.
I reported this issue to the Develop Department to request a fix. Are you in a hurry? I will feedback as soon as possible when I have the fix.
Thank you for the reply. I not in a hurry. though I’ll be delighted to see a fix soon. Also please take into consideration the other bug that I have stated below.
Yes, we will
I need to open multi language courses website, and i liked your theme but ihave problem with this, one of the languages that iam gonna use is arabic, and if you know its write form right to left and the web site layout should be in same direction, just like this demo : ( http://schooltime.aislinthemes.com/rtl/ ), and the secound one is english which should look like normal left to right website.
Pleas help me to find a solution for this as fast as you can.
( iam not a native English speaker so forgave my weak language )
Thanks for your interest,
When switching to RTL mode, all element directions will align from RTL accept the Sidebar and It’s just our design of RTL mode.
And there is another bug too:
That is when a customer adds some products to the cart and then proceeds to checkout and enters a country other than the default country in the billing info, then it doesn’t update the “ORDER TOTAL” in the “Review and Payment” tab.
So when foreign customers try purchase anything they see a fairly small amount (because it shows the shipping for within the default country despite they have added their country in the billing info” tab) and then once they place the order they immediately find that the amount increases significantly as the shipping amount is now for the entered country. This is very problematic.
If manually refreshed it recognizes the entered country. But who does that.
When the shipping plugin author was contacted, he says that, this in no way has anything to do with the shipping plugin rather its the theme.
Please fix this bug.
Thanks in advance.
And made sure that its the problem of the University theme by switching to the “Twenty Sixteen theme”. Once I have done that the shipping charges update when i change the country in the billing info. and so does the order total.
Please look into this buy and fix it soon.
Thanks in advance
I saw the issue on your site however, I haven’t got it in my test site. Please contact us via the Contact Form on our Profile page here https://themeforest.net/user/cactusthemes with your site URL an Admin account so we can check better.
Hi, I purchase this theme last week, but cannot install revslider correctly in my site, when I active this plugin, the site shut down, showing the next error message: “HTTP ERROR 500” and cannot login in wordpress wp admin, Please help me, Thanks advice.
First, please check your site settings and make sure it satisfies the theme requirement https://www.cact,usthemes.com/knowledgebase/themes-recommended-php-configuration-limits/
Second, you can give us an Admin account in via your ticket so we can check and help better.
Hi. I am interested in buying your theme but I want to request for a backend demo or screenshots of how the wordpress admin panel looks like using your theme. Thank you!
Here you are https://prnt.sc/fn79qt
You even can find many screenshots of Backend settings here
Hi! I’m looking to purchase a theme for online courses and I’m wondering if it is possible to set requirements to them. To explain: If I create Health 1,2 and 3, I want them to do course 1 and 2 before 3 gets unlocked. Is that possible?
Thanks for your interest.
Unfortunately, the premade Course functions of the theme don’t have this feature. Besides, University theme supports LearnDash LMS plugin which has Drip-Feed Content. But that functions allow delivering lessons via time, not status (finished/unfinished) For more details you can check here https://www.learndash.com/wordpress-course-plugin-features/
Hope that helps!
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