32 comments found.
good day I just bought the template and it gives me an error when installing the jws core, revolution slider and wpbackery page builder plugins (The package could not be decompressed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature) help please
Здравствуйте, как можно отключить у заголовков (например < h2 class=”title-primary” >< /h2 > опцию text-transform: capitalize;?
Я написал на joomlaviworsk@gmail.com и мне пришел ответ “Сообщение не доставлено, так как адрес joomlaviworsk@gmail.com не найден или не принимает входящие письма.”
Installing the Demo gives me an error
“The execution failed. Please check error.log”
Hi,
If some of you have trouble with our theme, especially with sample data installation, please, do not rush to give this theme a negative review. Contact our support at email instead!
We are confident in our theme and have spent thousands of hours developing and updating it. Please, help us improve our theme, our documentation, our customer support! Do not put us down without giving us a chance to prove that this theme is an awesome choice.
Regards, the 7greenleaves team
Hi, is this theme supports all Cost Calculator, WhatsApp integration, Live Chat, Popup and popup builder because it is plugin independent. And about the appointment form, Thanks
Hi,
You can install the plugin and custom your code.
Regards, the 7GreenLeaves team
Also, I just noticed your support URL is inactive. https://7greenleaves.ticksy.com I will really appreciate it if someone can clarify my concerns. Even the email address is bouncing back email: joomlaviworsk@gmail.com
Author : I have issues with theme i am unable to open ticket with you guys could you please follow me to right direction. Theme is not as expected also
Also, I just noticed your support URL is inactive. https://7greenleaves.ticksy.com I will really appreciate it if someone can clarify my concerns. Even the email address is bouncing back when i sent i an email: joomlaviworsk@gmail.com
Presale: Please I will like to purchase this theme, but I noticed it as not been updated since 2019, please hope I will not run into challenges if I make the purchase
Is anyone there to respond to me?
Also I just noticed your support URL is inactive. https://7greenleaves.ticksy.com Does this mean no support for this theme? I will really appreciate if someone can clarify my concerns.
Hi,
Sorry for the delay. We still support this item. We have just come back after big the holiday. If you have some questions or support after buying. Please, open the ticket to our email + include purchase code. We will assist you.
Our email: joomlaviworsk@gmail.com
Regards, the 7Greenleaves team
Hi, is the UNSNEC theme compatible with WordPress version 5.4.2?
Yes, UNSNEC theme is compatible with WordPress version 5.4.2
I have sent a support ticket 5 days ago and I have not received any response. I am getting highly irritated that I cannot get this issue resolved. If I do not get a response in the next 48hrs, I will have to send a complaint to Envato about the extended support I purchased to get a refund.
Hi,
So sorry for delay. Our country has holiday. We will back on 31 – Jan – 2020.
Regards, The 7GreenLeaves Support team
I am having an issue with the share feature on this theme. When I try to share a blog on twitter, the link is not pushed to the twitter page. All other social share buttons in the blog does this except for the twitter button. https://www.nvinc.com/how-to-start-a-company-in-the-us/
Also the “Like” link is not working in the blog as well. When you click on Like at the top of the blog post, it does not count the Like. Can you please let me know how I can fix these issues? Thanks.
Haven’t received an update on this issue. Please respond as soon as possible.
Hi,
All support will be conducted through our Support Center. In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The 7GreenLeaves team
I have extended my support and I submitted a new support ticket. Please respond as soon as you can. Thank you.
It has been 3 days and I have not received any response to my support ticket. Please respond as soon as possible. Thank you.
Hi,
So sorry for delay. Our country has holiday. We will back on 31 – Jan – 2020.
Regards, The 7GreenLeaves Support team
Hey just left my review about the theme. Things are working out great. Just one last questions. Do you know if the theme and plugins are compatible with MySQL 8? My client wasn’t sure if he needed to upgrade or keep it at 5.7. Let me know at your earliest convenience. Thanks.
I haven’t received any comments on the question above. Can you kindly get back to me as soon as possible. My client is waiting on an answer. Thanks.
Hi,
Sorry for the delay. The theme and plugins are compatible with MySQL 8. Please, upgrade it.
Hello, I am pretty upset about the service I have received. I have been corresponding with you about my issue with the Title bar on the blog page. I was clear on two occasions and provided screen shots, but instead of answering my questions you delayed fixing the problem until my support access i no longer available. Now I have to purchase another 6mo of support just to resolve an issue I have requested prior to my support access expiring.
I would like for my problem to be solved since this is a core issue, not something done on my end. When setting the page title on the blog page it doesn’t change. It is stuck on “HOME”. Please let me know how this can be fixed. I am not renewing my support for a problem that could have been solved prior to it expiring.
Hi, guy!
We have fixed your issue for you. Please check again your site for more details.
Wish you a good day!
Best regards,
Yes, thank you for fixing the issue in a timely manner. I apologize on how I came off in my initial message, but I was getting frustrated because I provided screenshots.
Everything is working properly and I appreciate your help.
Hi, guy! You are welcome ^^ .
We wish you would have a website with the highest satisfaction.
Wishing you a happy weekend!
Can you please tell me how I can change the Blog Titlebar. Right now, it is stuck on Home. I have searched on the blog page, widgets, theme options and in the customized area. Please let me know. Thanks
Haven’t heard anything about this issue. Please let me know how this can be adjusted as soon as possible. Thanks.
Hi, kdvgraphics!
Thank you for choosing Unsnec theme. Please open the ticket to support center https://7greenleaves.ticksy.com/. We will check this issue and assist you to solve your issue.
Best regards,
Posted this question on the support center 2 days ago and still no reply so ill try here… I need to change the title bar background. I am changing the URL to be the image I uploaded in the “TITLE BAR” section of the theme editor but its not changing.. See screen shot >> http://hypehits.co/wp-content/uploads/2019/05/Screen-Shot-2019-05-07-at-9.13.14-PM_343.png
Hi,
Please, follow your ticket. We will check and assist you.
Kind Regards, The 7GreenLeaves Support Team
There has still been no reply to my ticket 
Any chance I can get a response soon?
Hi,
Sorry for the delay. Please, follow your ticket. We will assist you.
Kind Regards, The 7GreenLeaves Support Team
I just responded to your reply on my ticket. Please respond back as soon as possible. I feel like this issue is fairly simple I am probably just missing a setting or something but I need to get this fixed asap./
Hello, hypehits, Please, follow your ticket. All your issues were fixed by our developer a few days ago. Now, I hope everything is going well for you. Wishing you a blessed week!
Best regards,
thank you! All figured out and looks great thank you!
Thank you so much for all your hard work with us <3
I have created a support ticket a couple of days ago and I have not received a response. The JWS Core plugin is not installing into wordpress. Please contact me as soon as possible about this issue. Thanks.
Hi kdvgraphics,
Sorry for this inconvenience! Could you please check your ticket again? We have just reply you.
Best regards,
The 7GreenLeaves Team
Can you please reply to the ticket ?
Hi,
Sorry for the delay. We has holiday “Lunar new year”. We back work and will assist you soon. Please, follow your ticket.
Regards, The 7GreenLeaves Team
Hi, Can you please check your ticket service. This message appears: Your connection is not private Attackers might be trying to steal your information from 7greenleaves.ticksy.com (for example, passwords, messages, or credit cards). Learn more NET::ERR_CERT_DATE_INVALID
Kr
Hi Macha23,
Please don’t worry about that!
For the being time, the system is having SSL error only.
Everything will be alright soon.
Best regards,
The 7GreenLeaves Team
Hi, I didn’t receive an answer from you, so I’m contacting you here. Contact 7 form is not working. Can you please provide help?
Hi,
Please, check mail service from hosting. Document contact form 7: https://contactform7.com/docs/
Hi,
I’ve open a ticket for several reasons: https://7greenleaves.ticksy.com/ticket/1844594/ Can you please provide help?
Regarding the contact 7 form, I mean it’s not displaying the right way on my website (check attachment).
Kind regards,
Macha
Hi, Does the theme files come with PSD or files we can work with to adjust design to fit our needs?
Hi,
The theme doesn’t come with PSD.
Regards, The 7GreenLeaves Team
4 days ago I opened a support request. Still no answer. Support and documentation are not good.
How are pages edited? Do you support a page builder? If yes, which one?
Hi,
Thank you for interesting. Our theme use WPBakery Visual Composer page builder.
Regards, 7greenleaves team