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i need hep here to download the demo files for the website at hit509.com please
you download does not work
how to upload your demo
Could you please contact us through our ticket system https://themebazaar.freshdesk.com, our support team will look into it for you, thanks
the link you send me does not work at all
your link does not work .what is the alternative we have
so when time is over you will say sorry to get a new license to help me with your demos that does not work i will ask a refund if the time expired
Need a demo user account before purchase.
Please provide the demo account for the theme.
Please get to our support portal (https://themebazaar.freshdesk.com) to resolve your query.
I have sent the query to your portal since. Please respond.
the theme can not be installed by the envato studio today. I need to know what we going to do about this. i pay for the installation and the product can not be installed. what are we doing ? please get back to me asap thank you . the studio is asking me if i have other theme to install since the product you sold is not possible to get it installed .
this is the message from your support page . you ask me to contact support how . i need my money back that sit
your platform does not work to give support .
i need to install this to my website at hit509.com and your shit does not download the demo
When you will improve speed for this theme?
hey i purchased your theme but demo import not work please check
Could you please contact us through our ticket system https://themebazaar.freshdesk.com, our support team will look into it for you, thanks.
Your ticket has been created.
Ticket is done please check and response on urgent basis Thanks
I have already replied to your support ticket please check it.
please check your support email
please reply on my email
why your theme is not working?
Hi, I have sent you some queries via ticket, please reply
Please reply to my ticket. I’m waiting
Hi Sir I’m having checkout page styling issue can you please have a look into it and let me know solution? also i wanna update this theme can you please do a update with latest version? here you can see the issue: https://foretvhub.com/books/checkout/
Could you please contact us through our ticket system http://support.extracoding.com, our support team will look into it for you,
ok i have been submitted request please have a look thank you.
ok i signed up for your support portal but i did not get any login detail about it after sign where i can i see my ticket?
You add your email address and password by yourself when you register on our helpdesk. Please re-visit our freshdesk and use the forgot password option to retrieve your account.
when I try to reset there is nothing . i got this message You are not authorised to access this portal. Kindly contact your helpdesk administrator.
Sorry for the inconvenience caused. Please share your email address so we can check this on our help center
Please check your email address for username and password, thanks
Why theme is so slow?
Are you talking about the live demo?
I would suggest you try using any cache plugin to improve the overall performance of your website.
Can you activate some cache plugin now on theme to we can see results? Because if i buy theme and theme is again slow with cache plugins,i throw money then for nothing.
And please update theme to work with latest Wordpress version, and with latest PHP 8.0
Could you please contact us through our ticket system https://themebazaar.freshdesk.com, our support team will look into it for you,
Hello, i use the ticket manager but i will post that here:
I buy this theme some year ago and i try to use it again right now, all is good except that i need to allow upload PDF and docs files but i see in comments that you send that information via email.
Can you send me that information?
Please contact us through our ticket system at http://support.extracoding.com we will share the procedure with you
I see when i post the comment i have a ticket, i create another, i will wait for you. Thanks
Hello, no one has answered me
Hello, please i need a response, i create the ticket 2 days ago and i dont have any response of your team.
Hello, I want to buy this theme but before this, Please let me know if user upload the content, would admin have access to approve the content?
Yes, there are settings available in Theme options to change the default status of newly created posts by users on the frontend.
I’m getting trouble setting this up. There is no post showing on the home page with clicking on all ..Can you assist me? and when this user posts anything from the front it gets published without reviewing.
Looking forward to reply at the earliest
How can i contact you at the earliest…. ?
I have already submitted a ticket , Please assist me asap.
Hello, I am interested in buying this theme. Just have a question –
Usually, instead of uploading videos on the wordpress server, third party plugins are used to store and host videos, as they have an optimized hosting for video files. So, how is this theme taking care of the storage of videos?
This theme uses the build WordPress functionality to upload videos and you can offload the by using any third party plugin.
I have two pre-sale questions
1) Is there an option to embed youtube videos in the video posts?
2) Can I increase the Upload size of the videos ?
Thank you for your interest,
1. You can embed a single video by using its URL on frontend
2. Yes, the upload size is adjustable from theme options.
hi, i do leave a message in support portal and no one reply ? KINDLY CHECK THANKS ! AND NOW I CANT ACCESS THE SUPPORT PORTAL.
We are facing a down time with our support portal and it will be up very soon, until that could you please contact us through our support email address at firstname.lastname@example.org
hi i already drop an email. pending reply
Hi, the reply sent to you looking forward to response.
hi i replied the email. looking forward to response
Why this theme is so slow?
Thanks for reporting, it was because of the hosting update, please check and it should work fine now.
Hello! I have a pre-buy question : Could you please confirm that the theme is compatible with PWA plugin like “Super Progressive Web Apps”? Thank You!
Did this theme work?
Yes, this theme works without any issue and we are actively available for support in case you face an issue.
I finally got ur reply in support forum. And I replied. Kindly check. Coz quite urgent on the fixing bug. Thanks and really appreciate it
A pre sale question
Where the images will be stocked ? website storage ?
By default the uploaded images will be stored on your website storage but you can also use plugins to offload to cloud services.
I looked at the demo and wondering on 2 things – can I disable the front end sign up and just have user upload without creating any account. Then we would moderate those uploads before pushing out. Thanks
Yes, we can disable the frontend signup but for the guest posting we have to modify the theme little bit.
Thanks! also The demo page is not working on the site. Do the videos have the ability to open up in pop up window or light box? I remember it was just playing in the small window they are embedded in.
The demos are back, there is an option to open the video on a single page.
Hi Guys I’m having all kinds of problems installing the uploader theme. It’s a fresh WP install, with only the Uploader required plugins installed so far. It’s throwing errors when I try to import the demo data. I’m trying to post a Support Ticket on your support center unfortunately your support center appears to have some problems right now as only the navigation is showing, not the page bodies. I’ve tried it in several browsers. Please advise thanks.
Hi, any word on fixing your support system so we can get some support? Thanks.
We are working on it until that please send us an email on email@example.com
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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