I purchased the theme but can’t edit the pages because apparently Visual Composer is not working.
Our support has answered to your ticket on https://highgrade.ticksy.com, please check it out.
The visual composer is not working, I can’t edit the different blocks. It keeps loading forever then it asks me for a liscence
I am having an issue with the anchor links getting stuck on mobile android phones. It scrolls to the anchor link and pauses. I saw there were some concerns about 10 months ago, has there been a fix for this yet? The site I am referring to is http://rotationalmedia.com/. Please advise.
We’ve replayed to your ticket that you’ve opened at https://highgrade.ticksy.com
Is there a possibility to disable the search function (in the menu)?
Sure, you can disable the search. You can do it from theme options -> Enable Full Screen Search into Menu Bar? -> choose disable and save.
Nice theme tough I have a problem. Trying to place a video background and altough in the products review it says you can place a Youtube and Vimeo link I only see the option for Youtube. Worthless because Youtube leaves a watermark of Youtube. How can I link a Vimeo video? I downloaded another plugin and when I activate it I get a white page of death. Upshot should have a possibility to place a Vimeo link to.
We’ve just answered to your ticket at https://highgrade.ticksy.com/.
Thank you for contacting us!
Is there any way I can change the drop-down menu on a mobile device? Or can I make specific changes in the responsive mode at all?
Please contact our support here: https://highgrade.ticksy.com/
I purchased the theme but can’t edit the pages because apparently Visual Composer is not working. The visual composer is not working, when I try to activate it using my purchase code, it takes hours just loading. It is now more than 2 weeks since I purchased the theme.
Please open a ticket at https://highgrade.ticksy.com/ and our support will help.
I am having issues installing this theme on GoDaddy. It seems to constantly hang and freeze during the installation needing a reset of the entire site as the site admin and any pages become not accessible. Could you please let me know if this has been an issue in the past and if I should keep trying.
Please open a ticket at https://highgrade.ticksy.com and our support will help you in this mater.
Hi, I’ve had this theme for a while now and had no problems, however now the VC composer HGR extender keeps breaking my site! anyone else struggling with this? I’ve deleted the plugin and reinstalled from the updated version and it just kills it. something about line 10??
Please open a ticket at https://highgrade.ticksy.com and our support will help.
i would like to use the Info Bar but in the options there is only a error:
Info Bar Error
Highgrade Info Bars Add-On is not active. Please activate < a href=”http://URL /wp-content/plugins”>here
Can you please help me?
Please open a ticket at http://highgrade.ticksy.com/ and our support team will help!
Hi I bought your Upshot theme and header image won’t change. Also the header bar and footer can’t be changed. The footer is not really a drag and drop. I’m not able to create a ticket, says the code has expired. But this problem has existed since I first made the purchase.
Firstly, you must “instruct” the visual composer page builder to work with the megafooter plugin. To do this, from your dashboard -> visual composer -> role manager -> post types -> check the boxes for: posts/pages/hgr_megafooter and save. Now, you can build your megafooter using the visual composer.
Secondly, for the header image, please check the “featured image”, there you can set any image you wish to use. Also, if you don’t want to use a featured image and to display the page title, in “page settings’ you have an option to disable it.
For further assistance, the best place to get support is here: https://highgrade.ticksy.com/
Thank you for your understanding!
Thank you for your reply.
1. I’m still not able to change header image. If you go to my site, you can see that it will change back to the default image even if I’ve updated the featured image already. You will see my image for a couple of seconds when loading the page then it will change back to default. I’m using the corporate theme.
2. How do I edit header bar? (Adding clickable anchor text to the header next to the logo?) I don’t really see any drag and drop for this.
Please check my site lingend.com
I tried but I’m not able to submit a ticket on your site. Thank you.
It seems that you’re using the corporate demo.
1. -> edit the slider child page -> edit the first row -> general tab -> scroll down until you reach the image filed -> there you can replace it: https://hgr.d.pr/rKETPj
2. -> adding menu items to the the header menu: dashboard -> appearance -> menus: https://hgr.d.pr/H2ZZn8
Please keep in mind that here isn’t the best place to ask your support questions, you can safely use our dedicated support page here: https://highgrade.ticksy.com/
I have to add the social media icons to my Upshot website, and I would like to add in particular the Linkedin Icon in the HEADER, after the menu items. Is there an option to do this with your theme? Usually the Wordpress themes have these option but here I can’t find it.
Please open a ticket at https://highgrade.ticksy.com and our support will help you with this one.
In your demo the homepage is full width and single product is boxed, my client’s website is looking FULL either one or the other. Can you help us here please!
Single Product: http://apothecarygenetics.com/seeds/product/grape-ape-og/
Thank you for your support!
Could you please open a ticket at https://highgrade.ticksy.com/ and our support will help.
Hello, i updated wordpress to version 5.2 and i need to update visual composer plugin. It is asking to activate the plugin using product license. Can you please advise how to update it since this plugin is within the theme.
Thanks in advance.
Hi, we’re not having success following the instructions provided for installation with respect to visual composer operations. Submitted ticket 2 days ago – #2018242
Already purchased, but support is over, wondering if the updated version has a menu on mobile that expands like an accordion with the dropdown items hidden until the parent item is clicked? The menu is much too long without. Thanks!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars. Price displayed excludes sales tax.
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