40 comments found.
Hello, i bought the uray theme, but i have problems. It doesn’t look like i want to. Can i have a refund? Thanks!
Hello! Please bought and loved the theme. But I can’t make the Variant Color Thumbnail work, to appear on the product page, as seen in the Home Demo 1. I’ve enabled it in Features and in the product, but to no avail.
Hi, pls check your ticket
Hi i bought Uray Template for shopify accidently but i want the same template for wordpress. Can you helo me with that
Hi, sorry, i haven’t template for wordpress
Can a FAQ page be added to this theme?
Yes, you can
Thanks 
I meant to say can the developer add a FAQ page? or does that cost extra?
it is already supported in the theme.
Hi there! Does this theme have good retina support? A lot of Shopify themes only support retina in limited ways – I need to be able to limit widths of images manually
Yes, this theme have good retina support
I am trying to create a ticket on your support system but it keeps saying whoops you missed something when all fields are filled out. Please tell me how to change the color of the pink squiggly underline – https://kbeautytree.com
Hi, pls submit a ticket again
Thanks
Your ticket system is broken! I just tried again. Please just guide me here.
Hi, sorry, we fixed it. pls create a ticket again. Thanks
hi, is this a theme pack ? if i buy it i recive all i see on the demo page?
Yes, all theme is included
I got it. Thanks. I have a problem with homepage1 – furniture. The checkout, register and login buttons, on the verry top of the page, doesnt show at all.
I cant submit a ticket on https://velatheme.ticksy.com/ . It doesnt work.
Thank you
Also on the product page is there a section, after Vendor and SKU, named “dfsdfsd”. What is the file to change that ?
Also i need the file name to translate the countdown (days, hours, mins, secs)
solved the “dfsdfsd” thing!
solved the checkout, register and login buttons.
pls create a ticket at here: https://velatheme.ticksy.com/
our developer check and guide for you
thanks
It doesnt work. I get an error when i want to submit. WHOOPS, YOU MISSED SOMETHING … It doesnt say what error.
Do the same banners like in the demos come with this theme? Or are they extra work/purchase? I like how the words drop down onto the banner. Is this format available with the purchase?
Hi, it was included in the our theme
Thanks
I just purchased this theme yesterday, I dont know if you guys can help. But I am trying to get it to the point where the collection titles wont show up on the site. And i believe that has to do with coding.
Hi, Is it possible to add custom product tabs on your theme? It seems every tab is the same for every product except for description. Or can you tell me which app could be compatible to have custom product tabs? Thanks !
Hi,
it possible, i can add for you
Thank
ok tell me how we can proceed?
What is procced?
I mean you can add it but do I need to go through support or a specific email. This theme was purchased this week by another company but I have their envato account and purchase key. Actually, I just want to customize second tab on all products because information are really specific
Hi, Is it possible to filter by tag in this theme? Thanks.
Hi, yes it possible.
thanks
Hello,
How can i change the font size from the header ?
kinf regards
Marco
Good evening, I have a question:
I have the menu on my homepage and there is the category skin type, if you click on it I would like to open a page and there are again 3 buttons to choose between: dry skin, combination skin and oily skin. and if you choose this one enters the category.
is that possible?
greeting
Marco
Hello, I bought ur theme and it is amazing. Ur I have a problem with the translation missing??
Kind Regards Marco from Germany
Hi,
you can go to admin -> themes -> actions -> edit language -> translate all to Germany
THanks
Hi there, I am looking to purchase this theme and was wondering if this theme support GIF files. Thanks.
Hi, where do you want use gif files?
Homepage, product page and possibly in the about us page (Wherever it is possible). I am wanting to use animated gifs to highlight some of our featured products and icons.
yes, you can use gif files everywhere. Thanks
Thank you! And also, Is there any preview for the mobile version for this theme?
you can open it on mobile and check : http://velatheme.com/demo/uray/index.html
thanks
nice theme. i want to use for teeth whitening . or you have teeth whitening theme ? by the way can we add hot, new, sales on menu ?
hi, sory, we haven’t teeth whitening theme
- if you want, i will add hot, new, sales on menu for you
THank you so much
can you customizing this theme for teeth whitening ? and what will be the cost ?
yes, we can. The cost depends on the requirements you give us
I don’t see Chrome listed for compatibility. Will it not work?
yes, it works fine on chrome
Uray theme is not uploading on shopify and it shows an error “zip does not contain a valid theme: missing template “layout/theme.liquid”
Hi
Pls extract packet download from themeforest and install theme from folder “uray themes”
Thanks
thanks i have uploaded the theme successfuly but the pages that is show in the demo is missing in the theme (http://plush-natural.myshopify.com/)
hi, pls check your ticket. thank
edited.
sent the message at the support section.
hi, Pls check your ticket. thanks
Hi there Would it be possible to have more space to add text on a product? So that you can add like technical data, in-depth product descriptions, instructions, etc. Instead of only shipping and reviews?
hi,
sory our theme don’t support it. if you want, you can customize it
Thank you so much
