230 comments found.
Hi i install theme – but layout demo not workind correct- please help me
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Regards
Is there anywhere in the WP Bakery documentation file that talks about Mobile menu? I can’t seem to make the menu appear in the mobile version. It used to show up as three horizontal lines on the right side of the screen. Now only the desktop menu shows up and nothing for the mobile version.
Hi there,
First off, thanks for reaching out.
Any 3rd party plugins/adjustments may cause the header to be hidden on mobile devices. We need to have a closer look iat it.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
Hello there, I can’t seem to get rid off the “Subscribe for Updates” bottom part in the Frontpage Layout 1 page. It doesn’t appear in Elementor. How can I take that segment out?
Also, How can I make the Menu show all the entries side by side instead of the side pop up menu? There appear to be no easy way to change this?
Any help is greatly appreciated!
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi! The theme has error with Elementor 3.6.4 version
Hi there,
First off, thank you for purchasing.
Please post a message to our support account and our team will gladly look into this issue. Cheers!
In my server I use the php version 5.6.40. is it possible to use your theme and recommended plugin with this version ?
Hi
You can’t use %90 themes and plugins with this versions and not recommended.
It’s a very old version in terms of security, speed and server resources, envato gives you hosting advice about it: https://themeforest.net/wordpress-hosting
Cheers! 
Hi
You can’t use %90 themes and plugins with this versions and not recommended.
It’s a very old version in terms of security, speed and server resources, envato gives you hosting advice about it: https://themeforest.net/wordpress-hostingget error: Warning: A non-numeric value encountered in /homepages/17/d891662397/htdocs/wp-content/themes/urip/post-format/content.php on line 18
and is it usable on multisite? extra installation (purchase code) on each page?
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
Hello, I would like to know if it is possible to create a contact form but with at least 12 fields and make it fit on the home page?
Hi
Yes possible, you can control design details with theme options
Regards
I purchased this theme a few days ago & just tried to install it but I get this error message
“Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
I tried to install the theme from the zip file.. What is causing this?
I was able to get past this issue but now when I install it I keep getting the following error:
max_input_vars 2000 recommended: 3000 (I did change this)
Max Upload Size: 1gb Recommended: 12M
Despite the fact that I changed the memory I still am not able to install the theme properly. The demo page is just one long run on& its all left aligned.. If I disable the “Urip Elementor Addons” plug in then the run on misaligned page is gone but so are the demo features..
What else can I do so that I have the demo installed properly on my site?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Does this theme support the Send in Blue plug in?
Hi
Yes, you can use all plugins with forms. There are shortcode support in the theme sections, copy paste and it will be ready.
Great, thank you so much!
Do you provide customization of your work for extra payment?
Hi
We cannot offer customization service for now due to busy schedule.
Hi, I just installed your theme and I’m having a problem with the homepage. If I click on any link on the home page it always opens a black screen with a white X button in the corner. The Close button (X) does not work and the only way to get to the home page is to reload the page. 1. I have WordPress 5.6 2. I set up the theme and installed WPBakery Page Builder 3. All plugins are activated How can I fix this problem? Regards
Hi there,
Thanks for purchasing. Please submit ticket on our support desk. Our support team will help you out with all of your issues.
Cheers!
Hi, the theme is not displayed correctly. We use Wordpress 5.5. http://suchmaschinenwerbung.online.dedi3830.your-server.de/
Hi there,
Thanks for purchasing.
Please review your #2520842. It has been addressed.
Enjoy your day!
That was very fast. Thank you so much!
Hey,
You’re welcome.
Have a nice weekend!
Please let us know when theme is compatible with WP 5.5
Hi
Theme compatible with WP 5.5, you can update your theme with Envato Market WordPress plugin. You can find this plugin in your admin – appereance – install plugins.
https://9theme.ticksy.com/Regards
Hello, does this theme support Ontraport or only Mailchimp?
Hello
You can use all of same WordPress plugins with Urip theme, Includes Mailchimp as standard.
how can i update the theme? because version downloaded 8.4 and in the page says 8.5 version is ready. i cant see elementor plugin
Hi
Replied on support center
Regards
1) Is this a One Page Theme? (or can be either One page and Multi Page)
2) Page Builder is using Elementor?
3) I am doing Digital marketing agency. Is this suitable?
4) I am looking for 1 page theme with multiple contact forms.
Hi
1 yes, theme is onepage and Multipage 2 yes theme builded with elementor and WPBakery, you can use them together 3 yes 4 you can use unlimited forms
I’m having trouble viewing the demo on my iPhone mobile device. The page loads the top header “ninethemes” but no more content after.
Good evening, tried to get a ticket for help but this theme wasn’t in the list. I have different issues and didn’t find the answer in the describtion. 1. The Font in the Frontpage layout 1 has grey shadow, how can i change that? 2. I didn’t found a possibility to connect the price item with the contact formular -> Table name buy now button link -> if i post the link to the contact formular, it don’t find it, if i give the #contact it don’t find it. 3. In the footer is the newletterbox, here you can write the e-mail. How can i change the colour of the font in that box? just in that box? 4. I made a new menupoint, the menuepoint that already existed rolling very smooth to the topic you klick on but with the new menuepoint i made, that doesn’t happen. I thank you a lot for the time.
Hi there,
Thanks for purchasing.
I just checked our support desk: https://9theme.ticksy.com and couldn’t see any problem, as we keep getting new tickets from different users each day. If you still run into troubles while submitting a ticket, please post a message to the following mail address so our team will help you out.
https://themeforest.net/user/ninetheme-supportCheers!
Your theme is broken when using with the latest Wordpress 5.2.1 update. Please fix this.
Hi there,
Thanks for purchasing.
We just re-checked Wordpress 5.2.1 version on our end and it works properly. Please submit a ticket on our support desk so our team will gladly go into this and resolve your issues.
https://9theme.ticksy.comCheers!
Do you know where the change-log is? I can’t find it on the main page..
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues.
Cheers!
Ninetheme
presale question- Can I edit the form on the header to make it multi-page form?
Hi there,
First off, thank you for your interest in our Urip WordPress theme.
Excuse us, we’re not quite sure what you mean with ” make it multi-page form ”. Could you mind to provide a bite more details on this question ?
Cheers!
For example, this variant of the theme- https://worksofwisnu.com/theme-preview/urip/layout-wp/index-hero-form.html
On the left is a form. I would like to make it multi step like this – https://billbuilders.sg/pricing/
as you can see it is a step by step form
Hi,
Thanks for clarification.
Yes, you can use any type of fcontact forms you have in that area.
Cheers!
Okay thank you!
Hey,
You’re welcome.
Enjoy your day!
