Discussion on Urus - Multipurpose Responsive WooCommerce Theme

Discussion on Urus - Multipurpose Responsive WooCommerce Theme

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140 comments found.

¿The Alidropshipping pluggin is the same that Aliexpress sells or is there the need to purchase something from Aliexpress once you get your Theme?


shaffes Purchased

On tablets/mobile the pop out login button doesn’t work. I believe the forms-login.php needs to be updated. Woocommerce also says it’s out of date. Could you please provide this? See photo – https://ibb.co/2jw4Cdb

It’s been 3 months and I have yet to get a reply about this. Is this not being addressed?

Hi, Can you send admin information via email familabvn@gmail.com? We did not have this problem on our demo.


bem8867 Purchased


If there is a conflict with the plugin, can i write it here or ?


bem8867 Purchased


I found your support system and submitted a ticket.

Hi, You can post a ticket here: https://support.familab.net/submit-ticket/

hi does this come with “Alidropship plugin” ?

Hi, Yes!

Hi, I bought Urus a long time ago or an e-commerce project that got put on hold. The site is now using 1.4. We’ve restarted the project and don’t want to change it from bakery to elementor at this stage. We are having problems with many things on mobile, particularly on the product pages which are a giant mess (there are problems with mobile templates turned on and off – just the problems are different…). In the comments from a year ago, there was someone with similar issues, but these seem not to have been resolved. Are you able to help solve these issues even though our support has expired? If not, we are considering changing to Flatsome instead..

Hello… A new client has your Theme in its eCommerce. If I bought a Regular License, Can I get support for UrusVersión: 1.4.1 (Familab Team)? Thanks

Yes of course. However, i recommend you about version 2.x

Getting this error when trying to watch your theme Error establishing a database connection

Hello, We have update the demo link. Thanks

Please does your theme support alidropship addons?

Hi there, I am considering buying this theme but wanted to check first if it is possible to have a sticky menu + shop by vendor option once the WCFM marketplace plugin is installed? thank you


After doing update it crashes the product tabs and leaves a huge gap under lead product image and product title on mobiles only.

Had to reverse the theme update. Are you aware of this?



Please submit your requests in here: https://support.familab.net or via emai lfamilabvn@gmail.com.

Our support team will help you check and solve them.


hi, I want to check out how the theme looks on mobile. however, I cannot find the “shose sneakers modern” demo on the mobile version. It just simply not included in the mobile shoes menu. please assist.

the demo is not fully functional but I am interested. is the full Slider Revolution Plugin included together with the others in the list ?

Yes, the theme will include Revo slider with the latest version. What extra features do you need? We do not demonstrate all the functions on the demo.

ok. no problem. I need to modify it to some extent anyway.

Hey there, I am trying to use the fullscreen homepage. I’d like to know if there’s any documentation about it as I can’t find a way to modify it. Thank you.

Hi, Please submit a ticket on support.familab.net. We will take a look and find solutions for your issue asap. Thanks.

I did already. I hope someone will reply soon.

Registration is not working correctly. It just reloads the current page after you input your email and password. Please update the theme or show me how to update it in the css or html. Thank you!

Hi there, Are you talking about version 1.x or 2.x? You can send us more information via email familabvn@gmail.com, we will check and update them soon.

Hi, will you keep updating the wpbackery version, or do I have to migrate to elementor?

Is there an easy way to migrate my site from wpbackery to elementor?


Hi, I think you should use wpbakery version. Using the Elementor version will be a much better experience than the one you are currently using. However, you will spend a lot of time with the current data transfer (using wpbakery) if you want to use version 2.x

Please answer my ticket!

Hi, Please follow your ticket. Thanks

I have bugs with the mobile version on Urus 1.4.1. After update from 1.4.0 product page not work well on mobile version. The images and the description tabs, additional information, etc. do not work, but work fine on the computer.

Hi, Please send to us your issue and info via email familabvn@gmail.com. I will check and make a solution for you, Thanks

Hi, I have one more suggestion. Is it possible to open the cart drawer on product page like in this page? https://theautomerch.com/multifunctional-organizer/. Also, it would be nice if the drawer also had the quantity switcher option. Thanks.

Hi, just got a query – when on the main shop page, on mobile view the pop-out sidebar shows as sidebar – see image here -> https://i.imgur.com/0BOY98h.png

This is essentially the sidebar which is shown on the shop page – but specifically mobile view.

How do we rename this from ‘Sidebar’ to something else please?

Hi, you emailed fine before why not now? You asked me to email you above but anyway – hope you’re able to assist.

On your demo sites – go into the store and into any product with colour variations – example -> https://urus2021.familab.net/product/crew-neck-sweatshirt/

On a desktop if you hover over a colour or click to select one it shows the colour name ie red / blue etc. However on a mobile device if you tap any colour it doesn’t actually say which colour you’re selecting. Example; I have 3 types of red colour so need to echo the selected item label next to it or show the tooltip on selection or customers won’t know the name of colours.

Regards the sidebar – it reads as sidebar. How do we change this please, where is the code located to change that name?


Also the theme does not update – why is this still having issues guys?

An error occurred while updating Urus: Update package not available.

- never able to update the theme!!

Any help please?

Hi, We have emailed you a reply but the system gives an error message (cannot be sent). That’s the reason. It will be a bit difficult for us to answer you here.

Hi, so WpBackery is not supported anymore in this update? I also wanted to suggest a sticky add to cart for desktop version too. Thanks

Hi there, We are going to release update version 1.4.x for WPBakery version.

Thank you! Do you now when approx? Please add sticky add to cart on desktop too. Believe me, it really improves conversion. Regards

Thanks for your suggestion.

Hi, if you have an existing site with the older version, can you update to 2.0 and switch to use Elementor without any issues? or you have to start from scratch with Elementor since the pages were created with Visual Composer? Thanks!

ok thanks, I will give it a try Thank you!

Hello, I actually like and more familiar with the Visual Composer better, are you going to continue to update the 1.x version as well with newer version of Wordpress and Woocomerce in the future? This will many us that have already added so much content with the 1.x version

thank you!

Hi, We have an update 1.x version soon!


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