Discussion on Utouch Startup - Multi-Purpose Business and Digital Technology WordPress Theme

Crumina

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97 comments found.

My features boxes keep reverting back to the original images and aren’t being saved. Even when I save and update they revert back.

Hi,

Please, send us to info@crumina.net your site URL, your WP admin login credentials, FTP access data and your server error log. We will check on this issue more detailed and will try to help.

Thanks!

Best regards, Crumina

Noticed on the link, video and comment page the post header is the link etc. However, there is no way to add any kind of description, text or content to that page – is it a template issue? or is there a way to add content to those post pages?

Hi,

Link and quote post formats don’t have any description, because it is simply unneeded in them. In standard and other post formats description can be added. You can see all post formats examples on the News page on our demo site.

Best regards, Crumina

I have the child theme installed, I dont know if I installed this when importing the demo or not. will there be any issues using the child theme instead of the parent?

Hi,

Child theme is installed automatically, when you use auto setup function. There won’t be any issues with it. On the contrary, it is advantage. You can read more about child theme in this article https://crumina.zendesk.com/hc/en-us/articles/115001964231-Parent-and-Child-themes .

Best regards, Crumina

Hello again

Two Questions:

1) Can you confirm AdSense compatibility? I know it’s pretty much compatible with most themes.. I just want to know if you’re aware of any issues with this theme specifically.

2) Is there a way to add a Pixel Union Token for the “Main Widget Area”? When placed through the “add element” UI, the instagram widget works perfectly, however, when adding an instagram widget to the widget area, the photos fail to populate.

Hi,

1. Yes, Adsense can be used with this theme. We haven’t noticed any issues with it.

2. As far as we understand Pixel Union is a theme developer, as well as we are. However we are not acquainted with their products and services and can’t advise on this question. We recommend you to use a native Instagram widget that you will find in Appearance>Widgets section of the Utouch theme. As for Pixel Union services, we’d recommend you to contact them directly. I’m sure they can better assist you on this matter.

Thanks!

Best regards, Crumina

Hi, I am unsure how to use the landing page template. It shows in new page options, and also in the theme download files.

Hi!

http://prntscr.com/ir22sc It is a simple page template but without header and footer designed by request for creating landings.

Best Regards, Crumina

haha, I see now.. thank you!!

How to remove or edit this from footer:

Utouch app startup Claritas est etiam processus dynamicus, qui sequitur mutationem consuetudium lectorum. Mirum est notare quam littera gothica, quam nunc putamus parum claram, anteposuerit litterarum formas humanitatis per. Investigationes demonstraverunt lectores egere me lius quod ii legunt saepius.

LEARN MORE ABOUT UTOUCH

Hi!

Please find the answer in our documentation by this link: https://crumina.zendesk.com/hc/en-us/articles/115001977751-Footer-options#widget-section

Best Regards, Crumina

When will the update to the new version be available in the theme?

Hi,

The update was released on February 21, however it is not available on auto updater. You can download it here on TF and update your site manually according to these instructions https://crumina.zendesk.com/hc/en-us/articles/115003953932-Manual-Updating

Next week we will release another update with additional improvements and purchase code validation feature. And it will be available on auto updater.

Best regards, Crumina

Jeat

Jeat Purchased

Any other updates on this? Auto-updater?

Hi!

Sorry for delay! We’ve tested purchase code validation on another theme, it works ok, so in few days we will add it to Utouch also, after this auto update will be available again.

Best Regards, Crumina

How to show information in popup. Like if I want users to click on a button, how do I have the information show in a popup instead of taking them to a new page?

Hello!

There is not such functionality in the theme at the moment, so I’d recommend you to search for some plugin that could meet your requirements. But thank you for suggestion, I’ll note this to our ‘to do’ list and maybe we will add this feature in future updates.

Best Regards, Crumina

hello, lovely theme! RTL support?

Hi!

Thank you :) Yes, it does support RTL. Please write us to info@crumina.net and we will show you rtl installation

Best Regards, Crumina

anooshr

anooshr Purchased

Hi,

I have a problem with the template, I can’t see my social media links all of a sudden. They have been configured properly using contact widget but now they aren’t visible.

Hi!

Please send us the link to your site and wp login credentials to info@crumina.net so we could check it from inside and provide a solution. Thank you!

Best Regards, Crumina

your change log got a mistake: Version 1.4 December 20 2018

Hi!

Thank you! Just improved that :)

Best Regards, Crumina

qlabsdev

qlabsdev Purchased

hey – great theme. Quick question. I have a new install running your demo content and I am noticing some weird ajax php calls for images. they are having an adverse impact on load time and they are not needed requests.

https://www.dropbox.com/s/zusavlzp0ajofsp/2018-04-04_20-01-07.png?dl=0

I tried to make a ticket on your support site but the form submitted and then gave an error about not having a url despite there not being a url field on the form? so I am posting here.

Please let me know what else you need from me to figure this out.

thanks

Hi!

Yes, that was a bug of KingComposer but they fixed it in the last versions. If you have the latest version installed, try to re-upload row background images and if the issue still remains, please submit a ticket here – it is our new support system (in test mode at the moment) and we will find a solution.

Best Regards, Crumina

qlabsdev

qlabsdev Purchased

hey guys your ticket system is not working. when i submit i see a 500 error coming back. Please let me know how i need to fix this issue. here are the details of the ticket I tried to make ``` It was me on this comment https://themeforest.net/item/utouch-startup-business-and-digital-technology-wordpress-theme/20654547/comments?page=5&filter=all#comment_19193540

I am running the last of the plugins since this is a new install.

https://www.dropbox.com/s/qzpre188jdnfr5h/2018-04-05_15-17-24.png?dl=0

Im hosted on WPengine and just installed yesterday. What else might be the problem?

Also how do i go about getting an account on kingcomposer since the license for this is from you guys? was going to make a ticket there but im worried they wont see me as a customer

Hi, please send wp-admin login/password and link to page with issue to info@crumina.net and we will check and try to resolve issue on your installation.

But now a night in our country. We will check your mail tomorrow at morning.

Thanks

Hi, I am trying to activate my theme but it says my purchase code is invalid. Please resolve

Hi!

Please submit a ticket here with screenshots of the error. Thank you!

Best Regards, Crumina

Jeat

Jeat Purchased

Hi, you latest theme update has messed up other things. The images in the Feature Box are showing wrongly. Also, the Mega Menu doesn’t slide back.

Jeat

Jeat Purchased

I can’t. The Section “Submit a Ticket Select the item you need help with” has no values and it says its mandatory to submit a ticket.

For the Ticket system, please try to update your purchases like shown on the screenshot: https://d.pr/free/i/kOvSsT and is still doesn’t work, I’d kindly ask you to send us your purchase code and login data to this ticket system to info@crumina.net so we could check what is wrong.

For the Features boxes, that happened after theme bug was fixed, so now you should edit the boxes and set up needed sizes in Styling settings: http://prntscr.com/j3agmu

As for the menu, please activate the theme according to this tutorial: http://support.crumina.net/help-center/articles/13/14/229/seosight-theme-activation, go to update tab and update to version 1.5.1. If still have problems please, send us you wp login credentials to email mentioned above.

Best Regards, Crumina

Hi, I am considering purchasing your theme. I have these questions:

1. How stable is your theme at this point? I see people are complaining about theme update messing up other things.

2. Also, are you using any third party plugins that I need to worry about getting updating them down the line?

Hi,

1. The theme is stable. Today we updated it and moved theme updates to a new system. So in process some users get a little inconvenience with theme updating. It was related only to the existent users. And our support service tries to resolve that issues as fast as possible.

2. All third party plugins in the theme are stored in the official WordPress repository and can be updated automatically or in manual mode from standard WordPress admin dashboard.

Best Regards.

alvinsoo

alvinsoo Purchased

Hi there, regarding to the utouch wordpress template, why after i edit the content, afterward i want to save it, it appear 404 not found.

Hi!

Probably this issue is connected to your server settings. Please ask your hosting support if there some restrictions for admin-ajax or other additional security or ask him for an error.log.

We could also check it if you provide us ftp access data and wp login credentials to your site. If you need our help with it, please submit a ticket here with the requested data.

Best Regards, Crumina

Hi, I can’t find where I can translate the word ‘comments’ (“3 comments” under the article).http://lendu.io/gdzie-kupowac-ksiazki/ I was able to translate other phrases but not this one. I use loco translate.

PS. I can’t submit a support ticket, the dropdown doesn’t work.

Hi!

You should search for this word in this style: %1$s Comments If you still have problems with the translation, please send us your po file to info@crumina.net and we will try to help.

As for submitting ticket, please go to your account settings and try to update purchases, this should help. If not, please send us your purchase code to info@crumina.net as well and we will investigate this issue. Thanks!

Best Regards, Crumina

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