68 comments found.
I was reading the documentation before deciding to make a purchase. It says that the donation plugin is mandatory. I have no desire to have a donation plugin or have the “buy us a coffee” button displayed on my front page. Since it is a mandatory plugin, I assume there is no way to disable this?
Hello,
Thank you for your interest in our theme!
There is only one required plug-in for proper theme functioning, and that is ThemeREX Addons. The rest of the plug-ins are recommended for installation, but not required – https://prnt.sc/EuZ3paQzU9RX Please feel free to disable Give – Donation Plug-in.
Regards.
Hi there, For some reason, I am unable to update the footer on my website. I have edited the Layout and selected the correct layout on the footer. I have tried removing it completely but I am stuck. Kindly advise. www.westernbeaches.com
Hello,
Thank you for contacting us!
To investigate your issue additional information is required.
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hello,
I’d like to add my Tiktok page to the social media links, but the icon doesn’t show? Can you please help?
Thank you
Hello,
Thanks for reaching out to us!
The icons are used from standard Fontello icons set. You can expand the list of available icons by adding new ones from the fontello website http://fontello.com/ Please watch this video guide for more information – https://youtu.be/7f96tUTLmq4
In case you come across any difficulties, our Tech support will be happy to help. Just create a support ticket at https://themerex.net/support/
Regards.
Gotta be honest. This theme is not intuitive whatsoever. It has taken me 30 minutes to add a logo that shows up on my website. Even then, it’s not showing up on the mobile version.
As someone who has built websites for almost a decade this has to be one of the most complicated themes I think I’ve come across.
Hello John,
It’s a pity to hear that since theme is fully customizable.
Please check more info regarding Layouts feature:
http://vagabonds.axiomthemes.com/doc/#layoutsIn case you come across any difficulties, our Tech support will be happy to help at https://themerex.net/support/
Thank you in advance.Customizable yes. Intuitive no. Nothing is straight forward. As mentioned, it took me half an hour to work out how to get the logo onto my website and yet it still isn’t showing up on my mobile version despite the fact I have uploaded the mobile logo.
I shouldn't require tech support to change menus or layouts or anything like that. Tech support should only be required for more in-depth issues; not menus or logo changes. It's honestly ridiculousHello John,
There are lots of reasons why logo is not displayed (huge resolution of the image, optimization plugins, server CDN, hidden column or section, etc.).
We need you website URL in order to check that.
It’s our work to help our customers and we are always happy to assist. But it’s hard to do without your cooperation.
Please provide us with your website link in support ticket or in comments.
Thank you for understanding.the URL is www.escapedcreatives.com The logo is just one issue. It shows up on the desktop version but when you reduce the screen for mobile and tablet, the vagabond logo shows up despite the fact I have changed the logo to my logo wherever I can.
Hello John,
Thanks for your reply.
I see that you’re using Elementor-based Homepage and header layout.
Please go to Layouts> Header Elementor> Edit with Elementor
After that click on Navigator option to easily access all sections added on the page/layout.
Below third Section you’ll see a logo that is displayed only on mobile and you can change it: https://prnt.sc/26s8llkWhen Section is hidden on Desktop in Responsive settings, Elementor hides it on backend.
So Navigator is useful to see whole page/layout structure including sections that are displayed only on tablets/mobiles.
You can also switch to mobile view to check how your logo fits on small screen: https://prnt.sc/26s8tji Thank you.also where is the slider that was in the demo? it doesn’t appear to have imported properly
None of the slider demos have been imported despite the fact I imported the whole site demo
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hi – how do i remove the strikethrough line in the menu?
Hello,
Thank you for choosing our theme!
Please create a support ticket at https://themerex.net/support/ Our support team will gladly assist and guide you on how to remove the strikethrough line animation just in a few clicks.
Regards.
Does this theme have the TikTok symbol for social media links? If not, how can I add it?
Hello,
Thank you for getting in touch with us!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
I think that there is a bug on image hotspot and I can’t change the colors of the hotspot single dots. Although there is an option “Each hotspot icon’s color”, it’s not possible to change the color of the single dots or the font awesome Icons. Color changes apply only to Numbers. If I am not missing something, you should try to fix it.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hey Guys,
First of all even though I have a purchase code I am not able to open a ticket because of “invalid code”. I even followed the documentation, same code, same issue.
I have purchased your theme and it can not be installed because of WPB needs an update on your side. I got to the following message when trying to look for a solution: “If you got WPB in a theme, that means that theme author has a license and only he/she can download latest versions of WPB and include it in the theme.”
Please get back to me with a solution.
Thank you,
Chris
Hello Chris,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review this guide: http://vagabonds.axiomthemes.com/doc/#installation_theme_update
To investigate your issue additional information is required. Just submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
I paid for support and I cant open a ticket – please help
Hello,
Thank you for getting in touch with us!
It looks like you have already opened the ticket. Our Support Operator has updated it. Please check – https://support.themerex.net/ticket/45551
Regards.
Hi,
I can’t activate ThemeRex because :
Warning: require_once(/home/u537654596/domains/2points.fr/public_html/beta-3/wp-content/plugins/trx_addons/includes/plugin.socials.php): failed to open stream: No such file or directory in /home/u537654596/domains/2points.fr/public_html/beta-3/wp-content/plugins/trx_addons/trx_addons.php on line 81
Fatal error: require_once(): Failed opening required ’/home/u537654596/domains/2points.fr/public_html/beta-3/wp-content/plugins/trx_addons/includes/plugin.socials.php’ (include_path=’.:/opt/alt/php72/usr/share/pear’) in /home/u537654596/domains/2points.fr/public_html/beta-3/wp-content/plugins/trx_addons/trx_addons.php on line 81
How can I fix it for activate the plugin :’(
Regards
It’s ok, I fix it 
Hello,
Thank you for informing us! Glad that you have found a solution.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Is there any way to receive a refund? I am new to website building and WP. I downloaded this theme and have tried to follow the documents/videos but I am not finding it intuitive and for the life of me cannot seem to build/edit anything. There is no instructions on the difference of Elementor and WPBakery and it requires an entire new license in order to use WPBakery in which I simply cannot invest. I thought everything I needed would be included.
Hello,
Thank you for contacting us!
Please note that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you will receive WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to buy the plugin separately.
To avoid any issues, WPBakery and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://vagabonds.axiomthemes.com/doc/#installation_theme_update
Our Tech support team will be glad to assist you with any difficulties and questions, just submit a support ticket at https://themerex.net/support/
As the theme authors, we keep to the Envato refund policy. Please check this link for more info http://themeforest.net/page/customer_refund_policy
Regards.
Hi, we bought the theme today and ensured that we are running the latest version of Wordpress and installed all recommended plug-ins. Nonetheless, after downloading the theme on WP and activating it, the site doesn’t look like the demo ‘home 1’ when I click ‘view your site’.
We followed all the instructions and even uninstalled and redownloaded the theme. What do we need to do to make the website look like the demo ‘home1’?
Hello,
Thank you for choosing our theme!
Let our Tech support team have a closer look at your website settings. Could you please provide your website details at https://support.themerex.net/ticket/25512 and get qualified help?
Thank you!
Thanks Christine, we will do this and hopefully we can find a solution
Hello,
You are welcome.
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/25512
Regards.
This theme is not at all easy to use. I have built two sites on Wordpress using free themes so although I’m not very technical, I managed it just find. I decided to upgrade and bought this theme and it wasn’t even easy to make it look like the demo. Given the long support time (4 days) we had to get someone to help us out externally. Now it finally looks like the demo but every change takes forever to loads and every small change is a pain … I have a feeling this is going to be a complete nightmare! First impressions: not very good 
Hello,
Take our apologies for any inconvenience caused. Our Support working hours are Monday – Friday: 10.00 – 19.00 CET. There was a delay in the ticket reply since we do not work on weekends. Your support ticket was replied on Monday.
In case you have any difficulties using the template, please submit a support ticket at https://themerex.net/support. We will do our best to make you entirely satisfied with our service.
Thank you for understanding!
Hi. I’m interested in buying your theme. Any blog examples powered by your theme please? Thanks
Hello,
We appreciate your interest in our theme!
Please see All Posts page at http://vagabonds.axiomthemes.com/all-posts/. Also, you can click on ‘Blog’ in the main menu and find Classic, Chess and Portfolio blog styles.
Thanks!
Thanks, but i meant real live blog websites. Is there a way of test-driving your theme for free please? Im a bit worried about the speed.Thanks
We do not share information about our clients’ websites due to Our Privacy Policy. Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. You can run the demo version before purchasing the theme. Please use option “Presales Question” at https://themerex.net/support/ for this request, and we will certainly assist you.
Thank you!
Warning: count(): Parameter must be an array or an object that implements Countable in /home/customer/www/cnflnc.com/public_html/wp-content/plugins/trx_addons/components/shortcodes/blogger/tpl.default.php on line 60
Hello,
Thank you for contacting us!
To investigate your issue additional information is required.
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hi since recent update on Wordpress, my WP Bakery can’t save any changes anymore. Can you help?
Hello,
The theme is compatible with WordPress 5.5+. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package, as described above.
In case you still have questions, please provide your website details in the support ticket at https://themerex.net/support/. If your support expired, please use option “Presales Question” at https://themerex.net/support/. Our team will certainly assist you.
Thank you!
Hello, WP Bakery expired with the purchase of Vagabond Theme and required a license number. I thought the license is supposed to come with the purchase of the theme. Can you help?
Hello,
Thank you for contacting us!
Please note that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder bundled with the theme. It is fully functional without the activation.
The only thing you need to do is to update all the bundled plugins with the help of Themerex Updater plugin included in the package. Please review the detailed instructions: http://vagabonds.axiomthemes.com/doc/#installation_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
Regards.
Hello, I am getting an error message when I go to preview or edit my site: “404 Page not found. Oops…We’re sorry but something went wrong.” Is there any information you can provide as to what I did incorrectly during install? Thanks you.
Hello,
Thank you for choosing our theme!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. Thank you!
Regards.
I really like your theme, very complete and I will recommend it for any people with a blog traveling. I have one question : is it possible to have a fixed sidebar with the theme? Moreover, there are problems if my post width while changing in the post for no reason because I didn’t change the wide of the post. Could you look for it please ? https://takeabreaksomewhere.com/fr/new-york/
Hello,
Thank you for choosing our theme!
Thank you for your feedback)
Yes, the fixed sidebar is enabled in the theme by default.
Please make sure you’re using the latest theme version. If the issue persists, please submit a ticket at https://themerex.net/support/ – our Tech support will provide you with further assistance.
Regards.
Thank you very much for your quick reply 
.
I am sorry but I just bought the support for 6 months and when I am asking for support I can’t sign in at all. Impossible for me to submit a ticket. Could you please help me ?
Got it, sorry for the useless last reply
I need to hide/remove the word “Home” from my website (head). Looked at all the options and I do not find the section to remove it. Thank you
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Please try adding this css rule to Customize > Additional CSS: .home .sc_layouts_title_caption { display: none; }
For further assistance, please renew your support and contact our Support team at https://themerex.net/support/
Regards.
