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whats new on this theme?>
You can take a look following fixes here :
Responsive option doesn’t work. Please help.
Can you please make sure you turned ON responsive mode in : Appearance > Theme Options.
Mention your site link and WordPress login details.
Did that already, actually i fixed the issue. I was using a child theme when that issue happen. I decided to use the original theme and it’s working now. I was using the child theme you included in the package can you please check that and see why it’s not working. Thanks.
Sure. We’ll take a look and fix that in next update!
I cant add my example documentation in it, and installation page doesn’t work, and when i try to make a ticket it says that purchase code does not work…
You’ve bought our item from envato offer bundle. So, that purchase will not consider as a separate purchase of our item. So, that purchase code will not work.
with last version of visual composer, i lost icon in main menu (ex : icon-home). Can u fix that please ?
Can you please make sure you’ve latest version of valise theme. Which is 3.0.
We’ve fixed all menu related issues in valise 3.0.
Please let me know if you need any further assistance!
Why my wallet is empty? I inserted the single items.
Thanks for purchase our theme!
Can you please make sure about, you’ve selected portfolio page template in that page.
If it’s not show, even you selected that portfolio page template.
And mention about your site link and login details! We’ll check and let you know.
Another problem i’m facing that i have added a portfolio item but it’s not showing on portfolio page. Please help.
Responsive option doesn’t work on Child theme.
I was using a child theme when that issue happen. I decided to use the original theme and it’s working now.
Please have a look on this issue.
Use only one comment!
We’ve fixed that issue already and uploaded to theme forest. Waiting for their approvals. If you check the notification option for our theme in your downloads page, you’ll receive update notification in your mail!
Official Support | Our Portfolio
last version (OR RECENT) of visual composer is not fully compatible with your theme (table for example), can u fix please ?
Sure, we’ll fix this asap.
With mention. some screenshots and your site link.
We’ll take a look each of those and fix it asap!
Please advice what to do?
This issue may be because of uploading theme from your server or FTP. Most of time it’s about permission issue. Please make sure your file permission as 644 and folder permission as 755.
If that is not with that permission, you’ve to set that by manually in each file and folder inside files too. That takes lots of time.
So, kindly delete our theme and upload it again from : Appearance > Themes.
I need help
I want to some changes in services section so the custom function file is located at wp-content\themes\valise\includes\lib/custom-functions.php
So how can i modify services function?
if i can edit the main valise theme so after updating the newest version i will lose my changes
There is no way to add that file in our child theme, because it’s in our custom folder path.
You can edit that file, if we update anything within that file we’ll let you know. Otherwise you can replace that edited files in each of our theme updates.
I’m shopping around. Is this theme multipage only? Is there a one page option? Thank you!
Valise is a multipage WordPress theme. It’s not have one page functionality.
as putting phone and email at the top like in the demo?
[list icon="icon-envelope" color="#ffffff"]<a href="mailto:firstname.lastname@example.org">email@example.com</a>[/list]
[list icon="icon-phone" color="#ffffff"]123 456 7890[/list]
My theme has always been working fine, only since a few weeks my portfolio page does not seem to work anymore. I created a page with some intro text and the portfolio code in it so it shows the portfolio items in 3 columns. I have no problem with creating the portfolio items, they just don’t show on my page.
The page always worked before, and my Wordpress version and plugins are all updated.
Could you help me?
Can you please make sure you’ve latest version of our valise theme. Which is 3.1. If you not’ve latest version please update it.
Thanks for your quick response!
I saw that I have 2.0
But there is no update available. There are only updates of the other themes but not my current theme the Valise one. How do I update?
This update will not show within your admin dashboard. Because, it’s a premium theme from themeforest server.
Just want the full color image, no hover change.
To remove client logo grayscale effect, please replace following init.js file in your server right path :
Hi, this just makes the images not display. It’s just white space?
You’ve also asked support in our support center. We’ll let you know the solution there!
I just updated to the latest version of the theme and my menu is completely screwed up in all browsers but chrome. https://dl.dropboxusercontent.com/u/2197602/IMG_0104.PNG.png
Can you please set the main menu again from : Appearance > Menus. Once you activate latest version of valise theme.
My counter result is NAN how can i solve it???
Please make sure you’ve entered only a numeric value within count_num area.
[counter icon_class="icon-beer" background="#1abc9c" heading="Beers" count_num="864"][/counter]
Yes but i get NAN
And share your site URL with temporary administrative login credentials.
We’ll check and let you know the solution for it.
Hi, in my site counter show NAN instade of number, why???
We’ve mentioned clearly :
Open a support ticket from your purchased Envato account : https://victorthemes.com/my-account/support/
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