112 comments found.
i am not able understand how to import demo content, kindly help me out.
Please, send email to envato@themexpert.com Our support team will help you. Thanks
Hi,
I am interested in purchasing this theme but I have a question. Is there an integration with Indian payment gateways? such as PAYU, Razorpay, etc. also can it be connected via woocommerce payments?
thanks Udit
Hello Udit, Thanks for your interest to buy the theme. Yes, you can use PAYU and Razorpay via WooCommerce.
The website is not working properly after the update. I have already sent an email, but I am waiting for a response for a week
Hello,
The problem resides in essential-addons-elementor plugin which uses a deprecated function.
help to contact the plugin developers and it should be compatible.
I wrote to envato@themexpert.com. there is no answer anywhere. site not working
Hello, We received your email. Our team is checking the issue. They will inform you as soon as possible.
Hello,
The problem resides in essential-addons-elementor plugin which uses a deprecated function.
help to contact the plugin developers and it should be compatible.
https://simpletour.ru/payment/ https://simpletour.ru/luchshiye-predlozheniya-4-i-5-zvezd/I wrote to envato@themexpert.com. there is no answer anywhere. site not working!!!
Hello, We received your email. Our team is checking the issue. They will inform you as soon as possible.
The website is not working properly after the update. I have already sent an email, but I am waiting for a response for a week
Hi, Elementor & Valley core plugin seem to be conflicting after updating Elementor. I have already raised a support query for the problems. Pleas help urgently.
Hello, please download the updated version and use the latest Valley Core plugin. If you will need further help, please send an email at envato@themexpert.com
Hello, importing demo content for City Tours with Elementor returns fatal error in your theme and Redux plugin.
Please check support messages, thanks.
Hello, our technical team is checking the issue. After fixing the issue, I will inform you as soon as possible. Thanks
I am looking into a clientproject with this theme. It looks good!
Just one question: I see [getExperienceData_in_sec] to retrieve some data.. Also similar stuff in the Megamenu.
Where is this data? Is this a theme feature or added by the developer of the page?
I was able to solve this.. it was individual programming!
Hello,
Great theme! I’m looking for a travel agent site for group bookings with an online app. I’m looking for a theme with the following functionality:
website visitor to book the event or travel package online for a group booking ie hens or bucks holidays, football trips etc etc.
The main person organizing might request a package for 10-30 people. Once the booking has been placed the travel agent can set up an itinerary for the group package and various add ons that a client may request ie mini golf, ocean cruise etc. Upon entering each email address for each person attending and the travel agent has added all extras to the booking each person will be sent an invoice for their amount of the trip with the ability to them view itenary and pay for their part in the tour. is this possible with your theme?
Thank you
Hi there,
We appreciate you having interest in our product. Our theme does not provide such specific functionality. You will be required to use plugins to achieve the functionality you have mentioned above. However, our themes are compatible with many plugins, so you should not face any issues further.
Hello, thanks for the perfect theme , please check your support forum for my ticket ASAP
Thanks for purchased the theme. Our support team is checking the issue. We will inform you ASAP.
J’ai un problème, je n’arrive pas à changer le logo du header de la homepage, j’ai réussi à le changer sur toutes les autres pages. Je ne comprends pas ? Merci de m’aider
Hello, Next time only English please. I translate it from Google. You can set header logo of home page from the theme option panel. For more query, fell free to drop a line envato@themexpert.com . Our support dev will take care about your issue. Thanks.
The site does not scroll down, the problem occurred today, we do not fix any errors in the site logs. It seems that the problem is in theme. See my website https://vacationdiaries.in/ I am very tensed today.. Please support asap. Ticket already created
Hello, This scroll issue comes from WordPress 5.8. Here is the simple solution. `body, html { height: auto; }` Place this simple snippet in your site, then you are ready to go. Thanks.
Thank you. Issue resolved
Hello, We’d really appreciate if you give us a review on Themeforest. We’ll be benefited from your rating and so does our future client. We always encourage honest review and feel free to write :slightly_smiling_face: Head over to Themeforest download section and click the star button. It will show a popup and write your review. Thanks
Hello we have problem. The site does not scroll down, the problem occurred today, we do not fix any errors in the site logs. It seems that the problem is in theme
This suppose not to be happen. There might be php error. We need to check manually. Please drop a line envato@themexpert.com with your purchase details. Our support Dev will take care about the issue. Thanks
I droped all information from com.vimpel@yandex.ru
it has been more than 20 hours since the first call to support, but no one has responded to the email. the site is not working properly. does the support work or is it a fiction?
Our full team are on Eid vacation. Please allow us sometime to reply. I will try to check it ASAP.
In support, you state the deadline for solving the problem. If these terms are not correct, I ask you to name the actual terms of providing support. Unfortunately, the problem is in the theme itself and it can’t be fixed without the help of the developer
so far, no reaction, you haven’t even told me when I can count on support. when you sell support you take on obligations that you must fulfill otherwise it is a scam
As I said earlier, we are on Eid vacation, please allow us sometime to get back to you. We are human, not robot. We have family to take care. If you don’t want to cooperate, please apply for refund. I think that will be good option for both of us. Thanks
You are businessmen who sell a product and support for it. About option I have already written “Unfortunately, the problem is in the theme itself and it can’t be fixed without the help of the developer” . Eid vacation lasts everywhere in different ways: 3 days in Russia, 8 days in Turkey and 2 weeks in the Saudi Emirates. When you can start solving the problem?
Hello, thanks for you kind reply. 21th July was Eid day. I also reply to you on Eid day too. We always try to keep in touch with our users and make sure that we are here to help you out. But sometimes it was difficult to communicate properly because of timezone. By the way, allow me some couple of hour to check our ticket system and reply from there. Thanks for your cooperation.
Hello, I replied in your ticket with a screencast. Please allow sometime to fix this. Thanks.
everything is fixed. Thank you for understanding my situation.
Hello, We’d really appreciate if you give us a review on Themeforest. We’ll be benefited from your rating and so does our future client. We always encourage honest review and feel free to write :slightly_smiling_face: Head over to Themeforest download section and click the star button. It will show a popup and write your review. Thanks
Estoy queriendo instalar el tema desde hace ya días y no me permite… AYÚDENME POR FAVOR
Don’t understand. Appreciate if you could write in English. Thanks
Hi, my theme is not installing the data for the destinations, regions and some of the testimonials on the travel agency theme. Please I would like to have the exact demo imported onto my site and then I could edit it accordingly. Thanks.
I opened a ticket last week, followed all the steps but still it doesn’t work, please advise.
Hello, I resolved most of the ticket today from our end. May be I missed yours. There is a technical issue on our theme dependent plugin and we fixed and release it in WordPress repo. I appreciate if you please reset your site and try one more time to import demo data. If that does not works please open a ticket and refer my name in the subject. My support team will refer you to me. then I will check and fix your problem asap. Thanks.
Alright, let me try that in the next 2 hours, and then I will get back to you. Thanks
Hi Anam, I sent a support ticket, please look into it, and advise. Thanks
Hello, didn’t get your ticket. Please drop a line envato@themexpert.com with your purchase key and site details. thanks.
I have done that, thanks
Hello, replied over there in our system. Please reply to thread for your next query. Thanks.
The site does not scroll down, the problem occurred today, we do not fix any errors in the site logs. It seems that the problem is in theme. See my website https://zelaniafrica.com/ . Please support asap. Ticket already created
Hi, please address my queries addressed over here as well as in my support ticket.
Its a simple issue, what comes from WordPress latest release. Here is the simple solution. `body, html { height: auto; }` Add this snippet in your customizer > additional css panel. Scrolling issue will be solved. We will release an update with this fix very soon. Thanks.
Hello, i can’t install “Travel agency” demo content. I did all the steps in the setup wizard but i doesn’t seams to work. Please sir can you kindly help me? I have opened a ticket also.
Please drop a line at envato@themexpert.com. Our support Dev will take care about your query. Thanks
Hello. help to solve the problem. in destinations in the gallery section it is impossible to delete a photo
Hello, this suppose not to be happen. Please drop a line envato@themexpert.com for any kind of technical solution. Our support dev will take care about it. thanks.
Im having trouble finding where to change the background image and settings of my site. For instance this page:
https://www.last-minute-vakanties.nl/product/dierenbos-in-nederland/There is a picture of a guy jumping off a cliff. No clue where to look to change those hights and the picture. Looked everywhere.
Hello, You can find this option inside theme option panel. Go through your dashboard > scroll to bottom of dashboard > valley option from left side > choose Header > change blog header image. thats it. If it doesn’t help you, please drop a line envato@themexpert.com , our support dev will take care about your problem. Thanks.
I have created a ticket on 17th March but still waiting for the response.
We were in our annual tour and out of internet. Please allow us 24 hour to check and reply. Thanks.
