98 comments found.
I’m having a really hard time to install demo content. I tried to raise a ticket, it cant even validate my purchase code. Kindly assist
Hello, I am really sorry for this extra step. Just go through this link https://www.themexpert.com/envato and validate your purchase. Then you are ready to create a ticket. Let me know if you need further assistance. Thanks.
I bought the theme and try to do the demo import but didnt work:
https://gyazo.com/0f203e91acfcf483b318d62a2859b6c2 ** I already open the ticket
Thanks
Hello, seems you didn’t upload slider in your site. You will find it in the theme package folder. All of our current demo is made with elementor. So, if the style is missing, then it can be happen for 2 reason. It may be your server permission issue or layout style is not properly imported.
If your site have permission issue then below link will be helpful for you.
https://codex.wordpress.org/Changing_File_Permissions http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/If not then, our support dev will assign one of our theme developer to your issue. He will take care about your issue ASAP. As full team is working from home and we also have overseas team member, I appreciate if you please cooperate for this buffering time.
Thanks.
hi sir the city tours DEMO not working please help
Thanks for your kind reply. I apologize for this and hope we will make it working very soon. Our theme is made with elementor, export and import of any demo is very easy. I appreciate if you please drop a line support@themexpert.com, our support dev will take care about your issue. Please validate your purchase from here first. https://www.themexpert.com/envato .Thanks.
Hi, which slider do you use?
Hello we use revolution slider and our own custom slider element in our valley theme. Let me know, if you have more query. thanks.
Hi, I bought and installed your theme. I make all operations suggest in your guide and I have imported demo Travel Agency. Now the slider and menu is ok but the home layout isn’t how your demo, at moment I don’t cheked the others page… In second there isn’t WPBakery page builder how you write in section “Premium Plugin Included”... Can you help me… Please
I solved it by myself… 2 tips for developers: 1. Update the theme guide… now it just creates confusion. 2. Update the items details page… Now WPBackery is not included, why give false information?
I am not able to get the website to look like the demo, the sliders and the layout is all messed up when I just installed it. I have already raised a ticket but this is urgent. Please help ASAP.
Hello, I am really sorry for this. This suppose not to be happen. Our all demos are suppose to imported perfectly. We test it several time in our end and we also test it before we release any version. There might be permission issue in you end. Because permission is the one of the main reason to break style.
Please follow the below link information. https://codex.wordpress.org/Changing_File_Permissions http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/If it doesn’t solve your problem then drop a line support@themexpert.com with your purchase details. I will ask my support dev regarding this issue. If we find something related this we will reply that ticket ASAP.
Thanks.
I have tried changing the file permissions but I am still not able to get it to work. I do not know what is wrong. I have already sent two emails to your support. Please look into this. I am emailing you all once again today.
I have emailed your support, please look into this urgently.
OK. I am passing this to my support dev. Please allow us sometime to check and reply back. Thanks.
All my issues have been solved. Thank you very much
Hello, We’d really appreciate if you give us a review on Themeforest. We’ll be benefited from your rating and so does our future client. We always encourage honest review and feel free to write :slightly_smiling_face: Head over to Themeforest download section and click the star button. It will show a popup and write your review. Thanks
Hi, there are still multiple issues present and I have once again emailed your support team. Please look into the matter. I will surely be leaving a review once I finish building the website.
Hello, sorry to hear that, you site still have issue. We found nothing regarding on your previous email address. Please use same email address to write us or let us know your email id, from where you write to us. Thanks.
Hi, I have used the same email address, as last time. I have emailed envato@themexpert.com and support@themexpert.com. I have received automated replies as well. First ticket was raised two days ago and I raised one again today. I will email again specifically again right now. Thanks
We received you mail. I passed that ticket to my dev. Please allow us sometime to reply. Thanks.
Hi, there are still some issues that need resolving. I have emailed using the same email ID. Please look into it.
No resolution yet. Please look into the matter ASAP.
Our support dev replied to your ticket. Hopefully your will love it. Thanks.
Is this theme support international language?
Is it possible catalog trips/tour package on woocommerce with csv?
Yes, Valley is translation ready . But not possible to catalog trips/tour packages on WooCommerce. Thanks.
Hello, I can’t replace the logo so when I trying to create a ticket here https://www.themexpert.com/envato nothing happen when click on SEND.
Please drop a line envato@themexpert.com with your purchase key. Our support dev will verify and guide you. Thanks.
I paid for this theme and when I tried to import the demo it said most the files already existed, so I visited the site and it was filled with html code and ‘vc.custom’ code. The import did not work, please help!!!
Also I think this error occurs because I do not have Visual Composer, but there is no mention of visual composer in the theme documentation it says it is compatible with Elementor so this situation is very confusing for me.
I am deeply disappointed, I have raised a ticket yesterday and no one has responded to me yet?
If you cannot help me on this matter, then please process my refund.
Hello, this suppose not to be happen. Our theme is fully integrated with Elementor. Please drop a line envato@themexpert.com with your purchase details. Our support dev will take care others. If you do so, Please allow us sometime to reply you back. As our support team is remote for this covid situation, I appreciate if you please cooperate with us. thanks.
Thank you responding I have sent an email to envato@themexpert.com. Also I am currently updating file permissions on file zilla.
Hello, Appreciate it. Please allow us sometime to reply you back. Our support dev will check and verify you and reply you back very soon. thanks.
Hello. how to put the logo in the header of the site?
Hello, There is a theme option panel inside dashboard named Valley Options. Go through Dashboard > Valley Option menu ( bottom of dashboard page ) > Choose header . You will get the option to upload logo over there. Please drop a line envato@themexpert.com with your purchase details for more query. thanks.
I’ve already tried it. does not work. I also tried it through the menu. But logo is on all pages except the main page
There suppose to be two option for header logo inside header menu. If that doesn’t work, please drop a line envato@themexpert.com , our support dev will take care about that. Thanks.
demo import not working please help me
Hello, sorry to hear that. There might server permission issue on your end. Appreciate if you please drop a line envato@themexpert.com with your purchase details. thanks.
problem is fixed but i can’t use last page dynamically (https://demo.themexpert.com/wordpress/valley/travel-agency/destination/win-friends-and-influence-people-with-canada-tour/) please check
Hello, This page suppose to be created dynamically and works as way. Don’t clear about your query. Please drop a line envato@themexpert.com for any technical issue. Thanks.
As FabryL mentioned 7 months ago, the valley theme doesn’t integrate WPBakery. There is therefore false information at this level and nothing has been changed 7 months later. You wrote: ask to support@themexpert.com to solve this issue. Ok done and answer is: send your request to envato@themexpert.com. It seems there is a serious communication and management problem in your team.
Regards.
Hello, Can please drop a line anam@themexpert.com , Its my personal mail . Lets solve the problem together. Thanks.
Thanks for your link Mr Anam. The plugin update is working fine.
I have created a ticket on 17th March but still waiting for the response.
We were in our annual tour and out of internet. Please allow us 24 hour to check and reply. Thanks.
Im having trouble finding where to change the background image and settings of my site. For instance this page:
https://www.last-minute-vakanties.nl/product/dierenbos-in-nederland/There is a picture of a guy jumping off a cliff. No clue where to look to change those hights and the picture. Looked everywhere.
Hello, You can find this option inside theme option panel. Go through your dashboard > scroll to bottom of dashboard > valley option from left side > choose Header > change blog header image. thats it. If it doesn’t help you, please drop a line envato@themexpert.com , our support dev will take care about your problem. Thanks.
Hello. help to solve the problem. in destinations in the gallery section it is impossible to delete a photo
Hello, this suppose not to be happen. Please drop a line envato@themexpert.com for any kind of technical solution. Our support dev will take care about it. thanks.
Hello, i can’t install “Travel agency” demo content. I did all the steps in the setup wizard but i doesn’t seams to work. Please sir can you kindly help me? I have opened a ticket also.
Please drop a line at envato@themexpert.com. Our support Dev will take care about your query. Thanks
Hi, my theme is not installing the data for the destinations, regions and some of the testimonials on the travel agency theme. Please I would like to have the exact demo imported onto my site and then I could edit it accordingly. Thanks.
I opened a ticket last week, followed all the steps but still it doesn’t work, please advise.
Hello, I resolved most of the ticket today from our end. May be I missed yours. There is a technical issue on our theme dependent plugin and we fixed and release it in WordPress repo. I appreciate if you please reset your site and try one more time to import demo data. If that does not works please open a ticket and refer my name in the subject. My support team will refer you to me. then I will check and fix your problem asap. Thanks.
Alright, let me try that in the next 2 hours, and then I will get back to you. Thanks
Hi Anam, I sent a support ticket, please look into it, and advise. Thanks
Hello, didn’t get your ticket. Please drop a line envato@themexpert.com with your purchase key and site details. thanks.
I have done that, thanks
Hello, replied over there in our system. Please reply to thread for your next query. Thanks.
Estoy queriendo instalar el tema desde hace ya días y no me permite… AYÚDENME POR FAVOR
Don’t understand. Appreciate if you could write in English. Thanks
