81 comments found.
I have tried to submit a support ticket however I am not receiving the confirmation email on account creation. Am also struggling with installing the demo content.
Receiving error Request failed. Error code: 403
Thanks for your message! Please submit a ticket on the EnvyTheme Support System so our support team will process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Hi when i import the demo, i got this error Request failed. Error code: 403
Thanks! Please reply back to the support system.
Best Regards
thanks for your support . fixed
The seller has introduced a product key in the theme to control the theme remotely and/or an access back door while it is not mentioned in the product description.
And the seller does not respond 15 days after the purchase when he mentions 6 months of support on the product description.
Run away from all of this guy’s products!
Thanks for the message! Please respond back to the ticketing system.
Best
I’ve purchased a theme. It is installed. But how can I add the logo to the header section?
https://docs.envytheme.com/docs/vaximo-theme-documentation/faqs/how-to-change-logo/ – on this screen there is an ability to set it, but I do not have an option to do it in the theme. All I can do is add the Site Name to header, but this is not what I need.Place help
Thanks for your message! Please submit a ticket on the EnvyTheme Support System so our support team will process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
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Where is the document link to follow and import demo as I didn’t find anywhere ?
Thanks for the message! Please find the attached doc link https://docs.envytheme.com/docs/vaximo-theme-documentation/getting-started/welcome-to-vaximo/
Best
Are you giving paid elementor or what is mean of elementor in package
Thanks for the message! The item all features are working fine with Elementor free version so Pro isn’t included.
Best Regards
What if I don’t want to use Elementor as I feel that break website and need to edit without that?
Thanks! The item is built with Elementor so it’s recommended to use this page builder to get the theme as the live demo. However, without Elementor you can use as blog website.
Best
Hello, I have had a problem deregistering my site from the test environment, for the new connection to production, I have sent a ticket: LS5TIN84, can you help me urgently?
Thanks for the message! We replied to your ticket please continue replying there.
Best Regards
Hello, i have an issue with your theme….theme options do not update, when i try update show a popup with “There was a problem with your action. Please try again or reload the page.”...how can i fix this?
Thanks for your message! Please follow the item doc to get the updating process.
Here is the doc link https://docs.envytheme.com/docs/vaximo-theme-documentation/theme-updates/
Let’s submit a ticket on the EnvyTheme Support System if you have any other queries so our support team will process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
The problem is i can’t save theme options settings. i need to update theme to fix this?
this is a major problem i think…how can i fix this?
Thanks! We are quite not sure what actually happening to your environment. However, please try deactivating third-party plugins if there is any conflict.
Best
i tried..but is no conflict
i deactivate all, i keep just vaximo toolkit and still the same error There was an error saving. Here is the result of your action: redux.min.js?ver=3.6.15:1
i can save anything except theme options from vaximo toolkit
Thanks! Please submit a ticket so our support team will check into this.
Best
Hello I have a license issue here, after installed the theme it ask to register the theme again I put the license key and I have a Purchase Key Invalid … Please help asap
Thanks for the message! Replied to your ticket.
Best Regards
Bought this theme a few days ago. I must say this theme is one of the best themes. The support is very nice and super fast with providing solutions. I strongly recommend the purchase. Great job!
Thanks a lot!
Is there a possibility of a Dark Theme button?
Thanks for the message! Please go to Theme Options>Styling Options to change the colors.
Best
Can you address the ticket #BBYUPM0S immediately. Its very urgent.
Thanks! Replied to your ticket.
Best
Hello, the error still exists. I have responded to you again. Pls check and revert
The last theme update it broke my website as in is showing a blank page
Thanks for the message! Please ensure you have updated the toolkit plugin also.
Follow the item doc link to get the update process https://docs.envytheme.com/docs/vaximo-theme-documentation/theme-updates/#not-displaying-new-features
For any further queries let’s submit a ticket on the EnvyTheme Support System so our support team will process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
That worked. Thank you very much for the suggestion
Thanks! Glad to hear that.
Best
The unsubscribe button doesn’t work, I’m trying to unregister a test domain, to be able to apply it to the real domain, but I can’t unsubscribe, the Register Vaximo button doesn’t work
Thanks for your message! Please submit a ticket on the EnvyTheme Support System so our support team will process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Please address ticket #42VLKS86 urgently. 15 hours gone already.
Thanks! We already replied to your ticket.
Best
Pre-sale Question We like this theme https://themes.envytheme.com/vaximo/ We are a Cyber Security service provider team and redesigning our website. Main requirement: Website should be in English and Arabic language. So default language will be English and in the right header there need option to switch Arabic. Do you have inbuilt translation plugin or we need to use third party. I want single website in two language. Please confirm.
Thanks for the message! The theme is compatible with the WPML plugin so can add any other language easily besides English to a single website.
Regards
Thanks! Expecting it will work fine with TranslatePress, please let us know if you have any queries.
Regards
hello, how can I use the Modal menu sidebar in another home and not ruin the header, use the header of home 1 transparent but add the Modal sidebar. Thanks
Thanks for your message! Please submit a ticket on the EnvyTheme Support System so our support team will process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Hello i have an issue with you theme, i cannot save theme options, i receive this message: There was a problem with your action. Please try again or reload the page.
you have a known issue?
Apologies! We are quite not sure about the issue please consider sharing bit details including a screenshot by submitting a ticket to our support system.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
If i change something in Theme Options, when i press save, show me a pop-up with this message: “There was a problem with your action. Please try again or reload the page.”
How do I change the favicon?
Thanks for the message! Please go to Appearance>Customize>Site Identity it will help you to resolve this.
Consider submitting a ticket on the EnvyTheme Support System if you have any other queries so our support team will process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
