148 comments found.
There is a major issue in the theme, if you click back button it doesnt load the page rather showing blank page.
Hi there,
Thank you for purchasing our theme. Please open a ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
how to find/edit “testimonials” ?
Hi there,
I am sorry for this inconvenience but if you want to help, please open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
That should be included in the documentation.
why is google maps not showing up on the “contact us” page?
Hi there,
We updated the Google Maps API key and it works fine now. Please check it out.
Best Regards, LA Team.
how can I update maps API on my theme?
Hi there,
For this you can update the Google Maps API key on Appearance -> Theme Options -> Additional Code
Hope this help you.
Best Regards, LA Team.
no because I don’t have the API key
Hi there,
For this you can create a new one by following documentation https://developers.google.com/maps/documentation/javascript/get-api-key
Best Regards, LA Team.
it’s adding extra cost to the theme that you provide already at a price. not nice.
Hi there,
Please open ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Hello, how is the product video got created? via embed URL or file upload?
Hi there,
Please open ticket on https://support.la-studioweb.com. Our Support Team will help you
Best Regards, LA Team
Hi, this is a pre-sale question, why can’t you answer me about how it works?
Hi there,
The theme is supported use Vimeo, Youtube or self hosted video.
Hope this help you.
Best Regards, LA Team.
Hello. I need a big help. The field to insert coupon on the cart page, when viewed on mobile, is hidden. It only works on desktop. This detail has been around for a long time and I haven’t been able to fix it until today. Help me please. My support has already expired, but I see this as a big theme error. www.iataibrasil.com thanksss
Hi there,
For this problem – please renew the support and open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Thanks & Regards, LA Team.
Hello,
We would like to know when the theme will have an update. We have seen an error in the revolution slider plugin, could you send us the last version of this plugin, meanwhile?
Another question, how can it be possible that we see that we have the version 1.1.8 of the Veera theme and in the changelog says that the last version is 1.1.7?
Thank you.
Hi there,
The latest version of the theme is 1.1.8 and if you have any problem while using the theme, please renew the support and open a new ticket on https://support.la-studioweb.com . Our support team will help you as soon as possible.
Best Regards, LA Team.
Yesterday I looked at the changelog and it said 1.1.7, that’s why I asked you.
On the other hand, can you send me the Revolution Slider plugin please? I need the latest version.
Thanks.
Hi, that link doesn’t work.
Hi there,
Please try this link https://la-studioweb.com/file-resouces/shared/plugins/revslider_v6.5.11.zip
Best Regards, LA Team.
Hey, I think there’s a site bug on the Blog Single Post / Related Post feature.
Screenshot: https://prnt.sc/1z3qnuw – If I set the value to higher than 3, it only shows 3 or less: https://prnt.sc/1z3qoz3 – If I change it to 4 or 5 it won’t show that many, only 3 or less.
I have 6 posts all in the same Category.
Hi there,
Firstly, Thank you for purchasing our theme. Please open the ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Hey, unfortunately my support has expired for this theme. Not sure if I should renew the support license just to have this minor bug fixed?
My support license for your Yena theme is still valid, but I probably can’t cross over like that huh? Well the bug has to do with the Blog Related Post on the theme so.
Hi there,
This is not a bug because by default related posts will show as carousel and it always shows 3 columns per page.
Best Regards, LA Team.
Copy that. Thanks
you’re welcome. If you need anything, you can open ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Hi, see screenshot: https://prnt.sc/1yq7zmt – Shouldn’t there be a section here for Gallery/Portfolio? To create my Portfolio details page. I remember seeing it before in my WP Admin or did it changed? I imported Demo Import 06.
Just like how your demo page shows for Gallery: https://veera.la-studioweb.com/gallery/
There’s normally a section under Dashboard for Gallery/Portfolio as in your other themes. Let me know what I’m missing.
Hi there,
For this problem – please make sure you have enabled the `Custom Content Type` on Appearance -> Theme Options -> Extensions https://prnt.sc/1yrbwwx
Also, if that option has been enabled and you still can’t see the Portfolio item – please open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
I see it now. Thanks.
Hi, it’s been awhile since the last theme update on this one. Let me know if there’s one soon.
HI there,
Sorry for the delay, This week we have been very busy. We will make a plan to update the latest version next week. Once it’s done, we’ll inform you.
Best Regards, LA Team
Alright Thanks. I’ll be waiting.
Hi! I think the theme is fantastic, I have it installed in my project. But I don’t know what else to do. Pingdom parsing returns me extremely slow. I installed several optimization plugins, enabled and disabled plugin by plugin doing speed tests and the site is very very very slow. I don’t know how to proceed anymore. I request advance notice. www.iataibrasil.com
Hi there,
Thank you for purchased our theme. Please open ticket in https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Hi there, I have the Veera theme, though during a recent update, I have been asked to enter a license for both WP Bakery and Slider Revolution. Could you confirm how I could prevent the plugins from asking for licenses so that I can use both to their full capacity? Thanks in advance.
Hi
We bought extended license for these plugins (Visual Composer and Revolution Slider), and we can’t give you license code because of polity and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there is installation files of these plugins), also we will update these plugins to latest version with theme update so you just need to wait future theme update and there will be latest version of plugins if latest version exist. Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that was be all. If you don’t get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.
You can ignore messages about activation these plugins, you have/get inside Plugin settings.
Best regards, LA Team
do you have a demo of where I can see selling products + selling booking services ? Im using dokan multi-vendor plugin and I want to sell products + booking like airbnb does your theme compatible ?
Hi there,
Unfortunately, the theme has no demo for airbnb however the Veera theme is compatible with Dokan.
Hope this help you.
Best Regards, LA Team.
Hey, new user here, regarding the Token authentication, I need to do some tests in a several local environments, but the site will be online in one production server, can I do that with the same token? or how can I handle it? Thank you!
Hi there,
I am not sure what you mean, what token authentication that you are talking ?
Best Regards, LA Team.
Pre Purchase Question – I do not want two clicks on mobile to enter product page, on single click it will open add to cart on mobile and on second click it opens the product page, i need to avoid second click.
Hi there,
Firstly thank you for interested the theme and for your question – If you don’t want it, you can turn off it on theme option panel
Hope this help you
Best Regards, LA Team
Hi, I have been using this theme on other sites, the bug still exist even if you turn off “WooCommerce Crossfade Image Effect” and ” WooCommerce show add to cart” To off and also wishlisht and compare are off. You still need to have 2 clicks in mobile. Can you be more specific on where the theme option panel does hover gets off?
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help. you check it
Best Regards, LA Team
It’s a pre purchase question for further buying. Can you check on this bug and tell me if this is fix? Or any solution for this?
Hi there,
After you bought the theme, please open a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
This template also has many problems with RTL language. I put tickets several times. Your colleagues say that in the next updates, the problems will be solved, but no update has come yet and no problem has been solved. About three months ago but not yet.
Hi there
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Why is this template being updated too late?
Hi there
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
I was wondering why my footer runs into the page content like in this example: https://www.mrmr.be/wp-content/uploads/Schermafbeelding-2020-11-29-om-21.00.38.png
Hi there,
If you have any problem while using the theme, please open a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
When the language of the site is Persian, the order in which the images are displayed on the products page is disturbed. Why not fix this bug?
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
This bug has been around for several years. When we put the language of the site on the RTL, In the product display window, the order of thumbnails next to the product is irregular. Please check this item.
Hi there,
I am not sure about that because I checked your tickets on support page and I don’t see any reports of this problem on there.
Best Regards, LA Team
