112 comments found.
Ticket #2071335 – Hi, sorry I have an URGENT matter and unfortunately it’s on a Saturday and I know you don’t work on the weekend. Please review my ticket as soon as you can. Thanks!
Nevermind, problem resolved. Thanks.
Thank you 
Hello, The instagram feed has stopped working. We have already updated wordpress, the template and the plugins, but it doesn’t work. The loaging animation appears but does not show the feed.
What can it be?
Thanks.
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Hi, I renewed support but when i try to submit Ticket it says that support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license. Please help I’m having major issue with product images showing blurry and want to put in a support ticket with login credentials.
Hi there,
I have updated your purchased code, please try recreating a new ticket again
Best Regards, LA Team.
Hi,
I have just finished installing and setting up this theme for my e-commerce site. However, there isn’t any option in the admin panel nor theme editor that allows me to change the VEERA footer logo. Please assist me immediately since I can’t just operate my business showing a completely different logo on the bottom of my homepage.
Look forward to hearing from you.
Regards,
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Hola, en mi tema me dice “La version 2.4.0 de veera/woocommerce/single-product/tabs/tabs.php está obsoleta. La versión del núcleo es la 3.8.0” Como lo puedo actualizar?
Hello can you please help me a little I want to remove comma from stats counter. I found all files and changed the grouping to false but still I am getting comma as its not refreshing changes. Thanks in advance.
http://naqshdesigner.com/bios/index.php/about/Hi there,
Currently the theme has no options to remove the comma on the stats counter element. However if you want to do that, please create a new ticket on https://support.la-studioweb.com . I will give you the custom code to remove it
Thanks & Regards, LA Team.
Hi there, is this theme compatible with the most recent version of WooCommerce? We are looking to use a couple of subscription plugins but not sure we should upgrade/renew if it isn’t supported. Thank you!
Hi there
Thank you for purchased our theme. Sorry, this week we’re in Tet holiday. We will back to work by Jan 30.
Thank you, best regards, LA Team
Hola. tengo su tema y cuando hago test con gtmetrix me dice: Las siguientes imágenes se redimensionan en HTML o CSS. Servir imágenes a escala podría ahorrar…...se redimensiona en HTML o CSS de 590×590 a 250×250. Publicar una imagen a escala podría ahorrar . Como lo puedo solucionar? Gracias
Hi there,
Firstly thank you for using the theme and for your problem – please create a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team.
Hi, last theme update was Nov 26. New theme update coming soon? Just making sure all components are compatible with the latest and greatest. Let me know. Thanks!
Hi there,
Please don’t worry about that because the theme still works well with the latest version of WP and WC. However we are working on the next version and I think it will be released this weekend.
Best Regards, LA Team.
Thanks. Hey, see screenshot: https://prnt.sc/qvf2lf
Think you could add to the next theme update an option for the Link URL to open up in a blank page instead of the default same page? It would be helpful.
Yes, I would consider this but I’m not 100% sure that it will be added
Alright, Thanks.
Hey, on the WPBakery Single Image element, looks like you added a custom box background effect on mouse hover: https://prnt.sc/qw4hm6
Any way to disable this? I tried this CSS but the box still shows on hover:
.wpb_single_image:not(.la-popup) a.vc_single_image-wrapper {
overflow: inherit;
background: transparent !important;
}
Hi,
To do that you can use custom css code below
.wpb_single_image:not(.la-popup):not(.no_effect):not(.image__category) a.vc_single_image-wrapper:after { display: none; }
Best Regards, LA Team.
Hey, Thanks for this. I guess I’m gonna have to either renew the Support License or Buy a 2nd Theme License from you. Because I’m finding some more minor bugs as I’m editing the theme. For example:
On the Product Categories widget: https://prnt.sc/qwn52z – When I have a Category Name, along with Subcategory 1 and Subcategory 2, after clicking on the Category Name with the underline, it expands with the last Child Subcategory touching the Category name below it: https://prnt.sc/qwn4l4
However, if I click on the + sign to expand the Subcategories, it displays fine with the proper bottom padding: https://prnt.sc/qwn4pu
Hi there,
For your problem – I think you should buy the 2nd License. And then please create a new ticket on https://support.la-studioweb.com . Our support team will help you
Thanks & Regards, LA Team.
Yes I will buy a 2nd License sometime next week once I receive approval.
Btw, your team is still working on the next theme version update? I thought you said it would be ready last weekend. Let me know. Thanks.
Hi @khoavo,
The new version of the theme has been released, please check it out
Best Regards, LA Team.
Got it. Thank you.
Hi, Have same doubt as the Airi. Does Wordpress category descriptions show on this theme. Not showing in demo
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Hola, por que no se actualiza wp backery a la ultima versión?
Hola, he actualizado su tema a la ultima version y he actualizado slider revolution, pero la actualizacion de wp backery no esta. Como lo hago?
