I apologize for the problem you’ve been facing with our theme. There seems to be an issue with the Revolution Slider with the AJAX Page. Thank you for bringing this issue to our attention. We will fix it in the next update.

In the meantime, you may need to disable the “Ajax Page Transitions” option under “Page -> AJAX Options” to work around this issue.

I tried disabling the AJAX Page Transitions, but they’re still loading. Is there any possible reason for this behavior?

We’re sorry but the background videos will be disabled and won’t play on mobile devices. There are many reasons why it has to be disabled, but the main reasons are about the privacy and the mobile data usage. Some users might not be happy if videos auto play when they’re using mobile cellular data. You may check out this article for more details: https://www.squarebird.co.uk/why-wont-video-autoplay-on-mobile/

Also, you may need to set the “Background Image” option to display as a fallback background image on mobile.

okay. I understand this from a technical perspective. Could you tell me the file where the video call is made? I’d like to change the settings in my child theme file.

After looking into the content on that page, it seems like you have added custom content (3 icons for Business Coaching, Workshops, Personal Coaching) into the section before your tabs section. I’ve no idea how you created that section but there seems to be an invalid tag (a link without a closing tag) included in the content so that it can impact your content in unexpected ways.

All you have to do is to remove your custom content section, then add a new one using the Info Box element as you can see in our demo.

wow.. got it.. there was a missing tag after the last icon.. I just made those icons clickable by manually editing the text there.. now its fixed. thank you so much!

4 eyes see more than two

kind regards, Sebastian

Great! I’m happy to hear that you’ve fixed it! Thank you for the update.

I just checked it and here are the answers to your questions:

1. The Case Studies page is not in the Pages list on your site. There is only page called “Case Studies (old)” in the “Draft” tab. If this is not the one you’re looking for. It means, your Case Studies page was deleted from your site.

I have no idea why it isn’t there but this is not a theme related issue. The theme can’t delete your page. There may be someone has deleted it from your site. If your web host server has a backup/restore service. You may need to restore your database to get it back.

2. Your slider on your home page is working fine on my end. However, if you’d like to change the header color, you can change the Menu Text Style and enable/disable the Transparent Header setting under the Vela Options -> Header at the bottom of the page editing screen to change your page header menu color to white or dark.

3. Regarding an issue with the Footer changed, please give me more details and let me know which part has changed, the content, the design, or number of columns. I’ve never seen this issue before so I have no idea why your footer has changed.

4. For an issue with the Testimonials design changed, I just checked it on your “Customer Experience Assessments” page and it’s still working fine. The design hasn’t changed and it is the same as the one on our demo site.

I just find Issue, When you Update the Vela Child, and everything another Issues are go with that

I just visited your site again, looks like the issues have been solved and your site seems to be working fine now.

Please ensure that you’ve updated Wyde Core plugin to the latest version (2.7.2), you will find the changelog here: https://themeforest.net/item/vela-responsive-business-multipurpose-theme/9793377#item-description__update-log

After updating the theme, you will see a notification message with the link to update the bundled plugins. If the notification was dismissed, go to Appearance -> Install Plugins and then install all the plugins in the list.

Thank you for reporting this issue. It has been fixed in the latest update (2.1.2).

We’re sorry but it looks like your site is currently using another theme. Those errors are from the Divi theme, not Vela. Try switching to the Vela theme to see if it works.

Hello! How can I help you?

Thank you for the details! I just reset the theme settings on your site and the problem has been solved!

Thank you for your great support! It works now.

It’s my pleasure!

You can ignore that notification message and can normally use it with the theme without registering a license key.

The product registration option is only available for direct customers who have purchased that plugin individually, to access the direct support and automatic updates for that plugin.

All right thanks so much!

We’re sorry but please contact us from the account that purchased the Vela theme to make sure you’re currently in the correct product page that corresponds to what you have purchased.

I don’t have access to that account at them moment. I’m designing a website for the person who purchased it. But I know I’m using the demo version not the child version.

The premium templates of Slider Revolution are only for direct customers who have purchased that plugin individually. However, you can use slider templates from the theme’s demo instead.

You can import demo sliders under Theme Options -> Home. Select “Sliders” option, then choose a demo site to import demo sliders.

Sounds like your site is using the Block Editor as the default editor. You will need to click on the “WPBakery Page Builder” button at the top of the page editing screen then select the Backend Editor to edit your content with WPBakery Page Builder.

If that button doesn’t appear there, try checking the settings under WPBakery Page Builder -> Role Manager. By default, it is enabled for “Pages only”. If you’d like to use it with your blog post, you will need to select “post” option too.

If it still doesn’t work, there may be plugin conflicts on your site. Try to deactivate your plugins to see if it works.

Also, please ensure that you’ve updated the theme and all bundled plugins to the latest version. You can find the changelog here: https://themeforest.net/item/vela-responsive-business-multipurpose-theme/9793377#item-description__update-log

We’re sorry but the “Read more” tag only works on the “Posts page” and archive pages where you display the excerpt of the posts. It won’t work on the page that displays the full content. Also, the “Read More” button will appear when using the “Large Image” and “Medium Image” for the blog posts, it won’t appear on the “Masonry” layout.

You will need to add the following CSS snippet into Appearance -> Customize -> Additional CSS to change the color of the header menu links:

.top-nav a, 
.social-icons a, 
.nav > ul > li > a, 
.menu-cart > a, 
#search {
    color: #1b4fe1;
}

Thank you very much. Actually, I do have manu pages, so I would like to set this custom color for my homepage. Could you include a script that specify the page?

You can add that CSS snippet into the Custom CSS settings in the Page Settings window. In order to open the Page Settings window, click on the gear icon at the top-right corner of the WPBakery Page Builder tools bar on the page editing screen.

The new update of WPBakery Page Builder plugin will be included in the next update of the theme. If you’d like to update it now, here’s a quick tip:

- Deactivate then delete the WPBakery Page Builder plugin from the Plugins screen. Your content and settings won’t be lost.

- After you delete it, you will see a notification message at the top of your WordPress admin area.

- Click on “Begin installing plugins” to install the new version.

You will need to set the featured image for the portfolio under the “Featured Image” box on the right side of the page editing screen to display as the portfolio’s thumbnail.

The images within the “Gallery Options” will appear in the portfolio gallery on the portfolio detail page in case you have multiple images to show.

We’re sorry but when the WPBakery Page Builder plugin integrated with the theme and the vc_set_as_theme() function was called, some features from that plugin would be disabled as its content elements and design must go with the theme design. We recommend using the demo templates from the theme’s demo content to make sure they will be working properly.

We’re sorry but the .liquid file is not included in our theme. Sounds like you’re using another Vela theme. To contact the author of your product, navigate to the “Downloads” tab and then click on the product you’ve purchased.

You have to set the Padding Size setting in the Row Settings and Column Settings to No Padding to remove the white space from the row and column.

The progress bars are working properly. However, the value field accepts only numbers. If you’d like to put the %, you can put it in the Units field instead.

If it still doesn’t work, try to remove the Progress Bars element and add it again to see if it works.

padding setting in row & column was exactly what I needed. But the progress bar still not working correctly. I deactivated all plugins as well and no change. I’ve added and removed the element and tried changing all the parameters I could. When I add the element without anything inside the unit field I only see a thin grey line with no content inside. When I add the % to the unit field I get this text. 5B%7B%22label%22%3A%22Development%22%2C%22value%22%3A%2290%22%7D%2C%7B%22label%22%3A%22Design%22%2C%22value%22%3A%2280%22%7D%2C%7B%22label%22%3A%22Marketing%22%2C%22value%22%3A%2270%22%7D%5D

I have it loaded onto my page if you could please check: https://christofergoodwin.com/examplep/

I would also really love to use a gradient on the progress bar colors if at all possible. Thanks for all the help.

I’m sorry but I’ve never seen this issue before. It’s working fine on our sites, as you can see in the links below:

Please ensure you’re using the latest update of the WPBakery Page Builder plugin (6.8.0).

If you have a cache plugin on your site you will need to clear all caches after updating.

Also, try to bypass the cache and force a complete refresh of your browser caches by pressing CTRL + F5 (or CMD + SHIFT + R on Mac) to see if it works.

If it still doesn’t work, you may need to send me your WordPress admin login credentials so I can check it for you. You can send a private message through a contact form on our profile page here: https://themeforest.net/user/wyde#contact

We just uploaded the new update of this theme. It will be available for download soon.