Parallelus

Parallelus supports this item

Supported

894 comments found.

Hello, I cannot see any theme updates (and more important, I cannot see Visual Composer updates) even when I try to look for updates manually (by pressing check again in updates section). My Visual Composer editor won’t load and I can’t do any changes on my website. My vellum version is 1.6.2 My VC version is 4.6.2 I bought both licences for Vellum and for VC (I mean as a standalone plugin), but nothing. I cannot install a standalone VC after deleting the pre-installed one because I get an error (I know that it’s a part of the theme and that’s why I get it). And I cannot update it because the version that makes part of the theme is 4.6.2. (In case you would need it, my website is http://www.prokaznik74.ru) So how can I update my VC or at least make my current version work properly?

You posted this question in our Help Center 11 days ago, and we replied the same day: http://para.llel.us/support/groups/vellum/forum/topic/cannot-see-theme-updates/

I am so sorry! I read it uncarefully! I didn’t notice that you provided me with the update plugin! I am not going to lose the changes I made on my website, right once I click on “update”?

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Hello again. Once I update my theme, I get all my fonts changed (back to predefined I guess?). How can I avoid it?

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

elfabi

elfabi Purchased

Hi There, is there any way to see which of the footers is the Mobile and which is Desktop? How to make a mobile footer? Thank you

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Hello. After updating theme and plugins to the latest version, on some pages I got the overlapping of the material. When I open it in the backend editor, everything looks fine and the content is divided into rows, but when I open the actual link on the site I see the problem. Vellum ver: 1.7.20 Visual composer ver: 5.4 Wordpress ver: 4.9.1 Link to the problematic page: http://www.prokaznik74.ru/services/

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Understood. Thanks

is there a way to add somehow more space (header-page) https://snag.gy/KM9RyS.jpg as you can see e-seo inspire is behind the header . :/

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

I just realized my theme is not scrolling in Chrome (YIKES!). Please, advise how to fix that. I have run out of support, but I think this is a large enough issue to uncover to warrant some help. Fingers crossed you agree! *specifically after a revolution slider – it scrolls on pages without the rev slider….

This was fixed last year in a theme update. You need to update the theme and its required and recommended plugins. If you need further help with this, support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Hi Im currently using this theme for a client site including revolution slider and VC and I’m wondering if I should expect any compatibility issues when Wordpress 5 comes out? Thanks!

We don’t anticipate there being any theme compatibility issues with WordPress v5. With respect to the required and recommended plugins packaged with Vellum, you’d need to ask the plugin authors.

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

I just wanted to publicly thank Jeff and all at Parallelus for the superb support and patience they gave me as I set up my friends site. I’m not the most knowledgeable of people re web design but they helped me achieve a stunning result & I am both impressed and grateful.

Thanks!

Loving this theme. Thanks for this. I have found a weird issue though. (Or I might be doing something wrong..)

SO: I changed the text in the bottom footer and now it’s not showing up anywhere even when selected. So I made a new Static Block called Custom Footer but it’s not showing up in the footer options of pages

I can’t send a link as I’m working offline sadly.

Hopefully I’m just missing a trick.

Andy

Support is provided in our Help Center: http://para.llel.us/support/

If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

Thanks.

Hi. What are the dimensions for the footer when using the vertical menu please?

I wish to use a bg image but can’t seem to get the dimensions correct.

Many thanks

Andy

Support is provided in our Help Center: http://para.llel.us/support/

If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

Thanks.

Your support license has expired. To access our Help Center and get support you need an active support license.

TMBlain

TMBlain Purchased

Just purchased extended support and am not able to login to the support page because it says that it has expired. I don’t see any other way to contact you guys. Please advise how I can get submit a ticket and get my account updated to the new support date. Thank you.

Try clicking the “Join Group” button. It may say “Expired” currently. This button is on the page you see under the “Themes” menu item. Once the button it clicked it will check your support status again and verify the account.

Hi,

I wanted to ask if the theme is rtl compatible, aslo is the demo content available when i download the theme into my website in terms of content and images??

Yes, the Vellum theme works fine with RTL languages.

The theme includes 12 unique starter kits, all with demo content.

You can read more about the starter kits on the Item Details tab: https://themeforest.net/item/vellum-responsive-wordpress-theme/6914246

And there is a video about the starter kits here: https://www.youtube.com/watch?v=g4rPxsHtqJc&feature=youtu.be

Thank you for the reply, but i cannot see a language switcher in the demo, so is there a plugin within the theme that i can add a language switcher or do i have to use a third party plugin

If you want to build a multilingual website you will need to install a multilingual plugin, such as WPML for example.

Hi, There is a new version of Go Pricing. Is Vellum will make an update ? Thanks a lot

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