Parallelus

Parallelus supports this item

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842 comments found.

elfabi

elfabi Purchased

Hi Guys, can you help sort the issue with Contact Form 7 using a SMTP on your contact page? Thank you and happy new year.

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

elfabi

elfabi Purchased

My support period has finished, I had not asked for any support from 1 year, it seems unfair that I will now how to pay for one simple query that might affect a few of your users. Bearing in mind that this is aimed to improve your theme could you please change the contacts form to take have on the confirmation email the same from and to emails as admin emails for SMTP to work… https://youtu.be/7OuVKVZ-tQM?t=2m5s I am not developer but i think this is the reason why it doesnt work. Thanks.

Hi,

I think support for updating the theme and components should be free for every customer, not just the support help buyers, as it’s something regular to do but sometimes has its peculiarities (with some previous theme updates i remember there was some problems with components updates – Visual Composer, e.g.). In the readme that comes with the download there’s no info about how to update theme nor components neither.

I don’t dare updating in case i have problems and something can break. Then… i should pay support to solve it?

I agree to pay for some tweaking or customization, but not for solving bugs or updating. It’s frustrating.

Updating a WordPress theme is easy. Just use FTP to delete the theme’s folder on your web server. then upload the new theme folder from your computer to your web server.

If you are nervous about using FTP there is a plugin made by Envato (the people who run this ThemeForest site) that automates the theme update procedure: http://envato.github.io/wp-envato-market/ If you have any questions about that Envato Market plugin please ask Envato, it is their plugin not ours.

To update the required/recommended plugins, go to Dashboard > Updates and click the Check Again button. All available updates will then be listed and you can update items directly from that page. This is standard WordPress procedure.

If after updating you have problems specific to your situation you will need to renew your support license and ask for help in our Help Center.

Thanks.

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