Web Themes & Templates

Discussion on Vellum - Responsive WordPress Theme

Parallelus

Parallelus supports this item

Supported

938 comments found.

i just extended my support but it says i can’t view the group in your support forum. it’s for vellum theme. thanks

Let me know your Help Center username and I’ll look into it. (I already looked for ‘ovenlight’ but that username doesn’t exist in our database.) Thanks.

orbstein

Thanks. I’ve manually added you to the Vellum group. You shouldn’t have any problems accessing it now.

Issues with my site—PHP Fatal error: Class ‘Data_Type’ not found in themes/parallelus-vellum/data-types/range-slider/range-slider-type.php on line 3

I’ve uploaded the most current version of the theme. My WP version is the most current also. I have reinstalled the them 4 times and the site comes back up for a short period then crashes again. I’m desperate to get this resolved.

Support is provided in our Help Center.

Visit our forums: http://para.llel.us/support/

If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

Thanks.

Gooday Guys…. unfortunately you most recent update has caused major viewing errors on my website where the background repeats itself everywhere yet it should only be behind the header… please assist as never had a problem up until now? This is for Vellum as I am listing problem here as I do not have support as an option anymore and this problem only came in with latest update?

I will send you an email on your portfolio

Tell me what design kit you are using and I’ll double check for any issues. If I find any issues we’ll upload a theme update. That’s the best I can do if you don’t want to purchase a support license. Thanks.

I’ve found a problem with our [contact_form] shortcode that might be causing a JavaScript error. If you have a [contact_form] shortcode in your content, try removing it to see if the display problem goes away or not.

My client is running your theme version 1.2.1 and is looking to update the theme to the latest version. Do you see any issues that might arise? Also, is the theme compatible with php7.1?

There shouldn’t be any problems.

Should you have an issues updating or afterwards, support is provided in our Help Center.

Visit our forums: http://para.llel.us/support/

If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

Thanks.

thank you. I’m not going to purchase the additional support to update my theme but thanks.

You do not have to purchase additional support to update your theme; the latest version of the theme is always available to you on your downloads page.

If you need support for updating your theme, that’s when you will need an active support license. ;)

Thanks.

elfabi

elfabi Purchased

Hi guys, are we OK upgrading rev slider to V 6.0.3 ?

elfabi

elfabi Purchased

Thank you for the update guys, it does make sense and thank you for keeping us informed.

elfabi

elfabi Purchased

Hi guys, any updates on the way to have Rev Slider working updated. I have a license with them but there is a weird blank page when on mobile. Looking forward to an update.

We are having to rebuild all of our demo slideshows for this new version of Slider Revolution. Unfortunately, that is taking time. In the meantime we don’t recommend that you independently update to Slider Revolution v6. But if you do independently update you may need to rebuild your slideshows, just as we are having to do. We have documented the changes we had to make to some of our demo slideshows here: http://para.llel.us/support/tutorials/if-your-vellum-slideshow-breaks-with-slider-revolution-v6/

We haven’t noticed any “blank page” issues on mobiles, so this issue may be unique to your specific slideshow.

We have no way of knowing whether any slideshow issues we are seeing are because of the changes they’ve made to v6, or are actually bugs in v6. It has certainly been a very buggy product—I make it more than 170 bug fixes in the 3 months since v6 was released. Who knows how many more bugs there are hiding in there yet to be fixed.

Please always remember that support is provided in our Help Center.

Visit our forums: http://para.llel.us/support/

If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

Thanks.

Is Vellum compatible with Advanced Custom Fields Pro, or Pods – I need to display a Custom Post Type with custom fields. Thank you in advance for your reply.

I can’t think of any reason why Vellum would not work with either of those plugins.

Support is provided in our Help Center.

Visit our forums: http://para.llel.us/support/

If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

Thanks.

Is it possible with Vellum to make the front top page video, by way of short code?

I just want a yes or no on the question that you should know??? Im not buying support for such a simple question??

Can Vellum make a front top page video, by way of short code?

I haven’t tried it so I’m not sure. Possibly. It may require additional plugins.

I would like to buy the theme. It is compatible with plugins: EventOn – WordPress Event Calendar Plugin and eForm – WordPress Form Builder. Thank you.

We’ve not specifically tested Vellum with either of those plugins, but there’s no reason I can think of why Vellum would not work with any plugin. It’s been a very long time (years and years) since anyone has reported any plugin issues with Vellum.

Hello! We are going to buy your solution. Noticed yet one bug. In the Chrome and Opera browsers, the top menu drops down: http://joxi.ru/LmG7Dj0swp9RWm

Thanks for letting us know, we’ll look into it.

I can’t join the Vellum group. Username websynapse

It shouldn’t take a comment here every time someone wants to join.

Perhaps the Envato API was down at the time you were trying to join the Vellum group. I’ve just manually joined you to that group so you shouldn’t have any more issues accessing the forum. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help. Thanks.

If so it’s been down for four days – might be worth checking at your end as I see others have had the same issue.

Good evening, I can’t join the vellum group.

I’ve just manually added you to the Vellum group again:

http://para.llel.us/support/groups/vellum/forum/

If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

Thanks.

Does not work. How do I put a vertical and horizontal menu on a page? I purchased uber menu pro.

It does work, I just checked it.

Login here using the username ‘livio’ and whatever password you set when signing up to our Help Center:

http://para.llel.us/support/

Then you can access the Vellum forum here:

http://para.llel.us/support/groups/vellum/forum/

After you login, make sure you don’t accidentally click the little purple “Leave Group” button on the right. Either copy and paste the URL above, or click on the yellow Vellum logo over on the left.

The go pricing plugin gives this error. Warning: Declaration of GW_GoPricing_Plugin_Installer_Skin::feedback($string) should be compatible with WP_Upgrader_Skin::feedback($string, ...$args) in /home/tretiser/public_html/outdoorticinoriver.it/wp-content/plugins/go_pricing/includes/core/class_plugin_installer_skin.php on line 0

Support is provided in our Help Center.

Visit our forums: http://para.llel.us/support/

If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

Thanks.

Hi, any reason i cant get my video player to the top of the pages with Vellum https://kntv.org/ major gap from the top?

Support is provided in our Help Center.

Visit our Help Center: http://para.llel.us/support/

If you can’t find a solution using the forum search, click the big orange SUBMIT A TICKET button.

Please submit a new ticket for each separate issue and we’ll do our best to help.

Thanks.

Anybody know how I can align my video to the top of vellum, menu bar. Thanks email me at seofaith@aol.com Thanks

Hi there,

We have been using Vellum for the last few years, and we now want to use Gutenberg. However, Gutenberg doesn’t work at all when I try and use it’s features.

Is it possible to turn off WP Bakery and use Gutenberg? Is there any other theme which we should buy to use it now?

We want the website to be fast and easy to manage. It has become bloated.

Thanks,

FH

Yes, if you like you can deactivate the WPBakery Page Builder plugin and use the WordPress block editor (a.k.a. Gutenberg) instead.

Any content that has already been created using the WPBakery Page Builder plugin will need to be created again using the WordPress block editor.

I have no idea why Gutenberg isn’t working for you. It’s working okay for me.

If you need further assistance, support is provided in our Help Center.

Visit our Help Center: http://para.llel.us/support/

If you can’t find a solution using the forum search, click the big orange SUBMIT A TICKET button.

Please submit a new ticket for each separate issue and we’ll do our best to help.

Thanks.

After update (from 1.7.41 to 1.7.42), I can’t use the theme. I had to disable it, otherwise, the website sends a 404 error all time. Mine is a multisite WP installation. Even in a preview, before activate it, the theme fails. I’ve tried reinstalling, clearing my browser’s cache, changing the .htaccess file, among other actions. Any advice about it?

Now I am scared to update the theme again, because I do not know what will be damaged in the next update and I no longer have support from you in any way. But I will have to do it to test if this solves the problem with permalinks and/or mutisite. When is the next update?

There are no theme updates scheduled for a while.

We are not seeing any problems with the current version of Vellum, and no one else is reporting any problems. This suggest that the problem is unique to your setup. We’ll be glad to help you troubleshoot the problem, but we can only do that in our Help Center. To start a ticket in our Help Center you will need a current support license.

Thanks.

Maybe your theme does have a fault, but you don’t know it. Have you thought about that possibility? Thanks for the help.

Another update may be needed… I’m getting this error…. Just installed the latest version.

Notice: Undefined variable: paged in /home1/waehow0actm4/public_html/wp-content/themes/parallelus-vellum/templates/grid-rows.php on line 15

Fatal error: Uncaught Error: Call to undefined function vt_resize() in /home1/waehow0actm4/public_html/wp-content/themes/parallelus-vellum/templates/grid.php:128 Stack trace: #0 /home1/waehow0actm4/public_html/wp-includes/template.php(725): require() #1 /home1/waehow0actm4/public_html/wp-includes/template.php(672): load_template(’/home1/waehow0a…’, false) #2 /home1/waehow0actm4/public_html/wp-includes/general-template.php(168): locate_template(Array, true, false) #3 /home1/waehow0actm4/public_html/wp-content/themes/parallelus-vellum/templates/grid-rows.php(24): get_template_part(‘templates/grid’) #4 /home1/waehow0actm4/public_html/wp-includes/template.php(725): require(’/home1/waehow0a…’) #5 /home1/waehow0actm4/public_html/wp-includes/template.php(672): load_template(’/home1/waehow0a…’, false) #6 /home1/waehow0actm4/public_html/wp-includes/general-template.php(168): locate_template(Array, true, false) #7 /home1/waehow0actm4/public_html/wp-content/themes/parallelus-vellum/extensions/theme-utilities/query-shortcode-cl in /home1/waehow0actm4/public_html/wp-content/themes/parallelus-vellum/templates/grid.php on line 128

As I recall, that error is related to Yoast SEO. It was reported a couple of times several years ago, and it was resolved by reinstalling the latest version of the theme.

If you need further help with this, support is provided in our Help Center.

Visit our Help Center: http://para.llel.us/support/

If you can’t find a solution using the forum search, click the big orange SUBMIT A TICKET button.

Please submit a new ticket for each separate issue and we’ll do our best to help.

Thanks.

This comment is currently being reviewed.

I purchased the Vellum Theme today, also posted a support ticket since I need help with a relatively urgent client’s project … I already re-installed the Theme, but get this error message everytime I try to update the page:

Fatal error: Uncaught Error: Call to undefined function vt_resize() in /homepages/17/d831464280/htdocs/clickandbuilds/HewinImmobilienBerlin/wp-content/themes/parallelus-vellum/templates/grid.php:128 Stack trace: #0 /homepages/17/d831464280/htdocs/clickandbuilds/HewinImmobilienBerlin/wp-includes/template.php(725): require() #1 /homepages/17/d831464280/htdocs/clickandbuilds/HewinImmobilienBerlin/wp-includes/template.php(672): load_template(’/homepages/17/d…’, false) #2 /homepages/17/d831464280/htdocs/clickandbuilds/HewinImmobilienBerlin/wp-includes/general-template.php(168): locate_template(Array, true, false) #3 /homepages/17/d831464280/htdocs/clickandbuilds/HewinImmobilienBerlin/wp-content/themes/parallelus-vellum/templates/grid-rows.php(24): get_template_part(‘templates/grid’) #4 /homepages/17/d831464280/htdocs/clickandbuilds/HewinImmobilienBerlin/wp-includes/template.php(725): require(’/homepages/17/d…’) #5 /homepages/17/d831464280/htdocs/clickandbuilds/HewinImmobilienBerlin/wp-includes/template.php(672): load_templ in /homepages/17/d831464280/htdocs/clickandbuilds/HewinImmobilienBerlin/wp-content/themes/parallelus-vellum/templates/grid.php on line 128

As I recall, that error is related to Yoast SEO. It was reported a couple of times several years ago, and it was resolved by reinstalling the latest version of the theme.

If you need further help with this, support is provided in our Help Center.

Visit our Help Center: http://para.llel.us/support/

If you can’t find a solution using the forum search, click the big orange SUBMIT A TICKET button.

Please submit a new ticket for each separate issue and we’ll do our best to help.

Thanks.

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