189 comments found.
Where did this theme story portfolio items?
I can’t see them within the database tables and I’d like to extract the text.
Links to preview the theme are broken. The theme is a bit outdated, it took me some effort to make it work with the latest wordpress version.
In your venera theme, how to show portfolio “Related items”? Like in the demo: http://venera.pinsupreme.com/?venera_portfolio=multiple-blog-layouts
Thats info insn’t on the help file documentation!
May you help me whit this?
Please create a support request at osetin.ticksy.com and our specialist will be happy to assist
My support period has expire but I’m no need a technical support just know how to show the Portfolio “Related items” because isn’t explained in the documentation that you give with the theme.
I do not understand why I should pay 50USD of support just to know something that I think should have been explained in the documentation.
I would greatly appreciate it if you could give me a clue in this consultation, just how to show the “Related items” when visualizing a specific element of the portfolio.
I have re-checked all the documentation that you offer and I re-checked all the options of the Venera Theme from the backend and I did not see any option that would allow specifying that those items be displayed.
Thankful in advance.
Regards.-
It picks portfolio items from the same category.
Isn’t working in that way… There is many portfolio in the same categories but it is not showing the “Relate items” inside the each one items.!!!
Example: http://dreamsgen.com/eros/portfolio-item/portfolio-layouts/
Is you can help me i’ll appreciate very much. But, it does not matter, I’ll leave it that way in the meantime … and in the future I’ll look for some other solution or another new template.
Any contribution or response will be well received.
Regards.-
My Search function isn’t showing up the results for the Portfolio section. Can you please help me enable this, this is a crucial feature of my website thanks.
Hi, portfolio items are not included in the default wordpress search, it only works for regular blog posts. You can try following this tutorial on how to add custom post types to a wordpress search : https://thomasgriffin.io/how-to-include-custom-post-types-in-wordpress-search-results/ or consider hiring a developer from envato studio to do that for you
It says you updated the visual composer, why didn’t I get an update notification within wordpress? If I download and reinstall the theme will I get the updated VC? I should also mention that I purchased a separate VC license, but it completely breaks your theme if I try to use it.
Which version of the theme are you using?
I was using 1.2, just updated to 1.3, but now none of your custom short codes appear in the visual composer options.
Which custom shortcodes?
portfolio block, clients, pricing tables, etc… basically all the cool things your theme does. They still work, but they don’t show up in the visual composer. Only the standard VC components appear.
Nevermind, I see now they were all turned off in the visual composer role manager after updating. I think it all works now. Sorry to bug you, thanks for responding so quickly.
No worries, glad you figured it out 
Also noted that the included ACF version is an old version (4.2.1) which results in a PHP fatal conflict if ACF (current version) is installed. I’ve patched the theme locally by replacing the included ACF version with the newest ACF version (4.4.1) which allows for multiple ACF installations without conflict. May be something to include in the main theme with the next update.
Thanks for letting me know, really appreciated, noted and will be added in the next update
I’m entering the slide ID to limit the slider to a specific slide but all slides still show (I’m using the post ID). Which value should be used for this parameter?
Can you replay on the support ticket please?
Hi, what’s your ticket number?
I want to add a code to the header file, should I use a child theme or I should add it to the backend ?
Hi, please create a support request at osetin.ticksy.com and our specialist will be happy to assist
Why is the latest version of Revolution slider not included? and can you tell me how to update to it?
Hi, you can email me at tamik@soziev.com so I can send you the latest version ))
We’ve just done the theme update to version 1.3 but it seems class names have changed because things do not appear the same as before. Can you let me know if that is the case? Thanks so much!
Hi, which version did you use before? The last update has only changed Visual Composer (updated it to the latest version so its compatible with wordpress 3.6, nothing else was changed)
Our live site is using version 1.2: http://www.houseofexploration.com/ – I have done a clean update to version 1.3 on our staging site: http://houseexplore.staging.wpengine.com/
You can see right away there are some issues. One example, in the green bar below the slider there are supposed to be 3 columns. On the live site it uses this for each of those columns, but on the staging site it shows that now it is using this . When we updated to version 1.2 in January, the class for those divs went from iconed-features to span4. We had to make some adjustments after that update.
Has there been a transition from all custom classes to Visual Composer classes in the 1.3 version update?
Hi, have you installed the latest update?
” I have done a clean update to version 1.3 on our staging site: http://houseexplore.staging.wpengine.com/"
Yes, we have installed the latest update on our staging site.
Almost forgot that we had a discussion long time ago 
You can create a support request at osetin.ticksy.com and our support specialist will be happy to assist
Thanks! I have gone ahead and submitted a support ticket.
What’s the ticket number?
Hello!
i cant find where change the logo of the site., i red all the documentation and this topic in the help files.
In the personalization section .. only comes only the option to change the icon Site
Your theme is very very beautiful!
I just buyed today
Hi, thank you for your compliments It is located in admin -> options -> appearance -> general -> Logo Type -> Image. If you still have questions – please create a support request at osetin.ticksy.com
Thanks for your quick response. Sorry, for some reason, I could not find the theme options. But I did. Thank you very much!
I cant edit the images for the Slides. It looks like this : https://gyazo.com/38b15d0ae12daf0e5d2d85ccb5a19c67
Do you know why?
Hi, make sure you install the Visual Composer plugin that comes with a theme, it will allow you to edit them
Hallo, is your template fully compatible with wordpress 4.5.1? (I’ve read about problem with latest version of wordpress and old version of visual composer) thank you
Hi, yes it’s fully compatible
Hello – I want to get support on this item. I follow the item support. It takes me to a ticket system where the drop down does not give me the option for Venera. I entered the purchase code and it complains (obviously) that the code is not for this theme! How am I supposed to get support on Venera?
Hi, sorry about that, try now
Hello – thank you ever so much for getting back to me! I have logged a ticket! Have a great day…
Great job on this theme! I spent a lot of time looking for one that would work well for my blog. Your example pages and content have helped me a lot because I can just look at how you laid out the pages on your demo site.
Thank you very much, your feedback means a lot to me.
Do you have a changelog for your latest update? We have noticed some major changes to the code that has affected our layout quite a bit. Would be helpful if we knew where you made those changes. Thanks!
We only updated visual composer
Do you have a changelog though? Would be helpful for me to share with our client that has to approve charges for us to fix issues.
no
why would you need to update if it breaks the layout for you?
Good point, but we will have the same problem if you update the overall theme, because you have tied the theme in with this plugin. This makes things problematic when we have issues with a component like this.
thanks for your rating
Not sure why are you still using a theme that you gave the lowest possible rating, maybe it isn’t that bad and author deserved a fair rating.
just lovely comment that is. you know we rated you low because you really don’t care about people concerns with your theme. just plain sad!
you right, I don’t care about people like you, who got their site problems solved by theme author and then rate it 1 star, and I am pretty happy about that, hope one day you will realize what kind of person you are
You know the only reason you fixed the prior issue was because I threatened to write ThemeForest if you didn’t. I am not a terrible person for stating how awful you treat your customers and don’t like to support your product. I am merely warning others about you as a theme author. If you responded better and more positively then you would get a good rating. It’s that simple.
have a good day
Hi Osetin.
Now that I’m getting more into the theme, there are more questions: 1) Home Slider (content Slider) does’t seem to be affected by delay time. It goes too fast (3 seconds) and I’d like to lower it to 5s, but when I put 5 s in delay (using visual composer), nothing changes. Any idea?
Unfortunately we do not provide support for customizations, sorry.
c’mon, this is just a variable that needs to be changed. How many more like me want to change the delay time?.
One guy here, another one there, at the end of the day I spent a whole day customizing theme to different user needs.
You can try changing the delay in the /inc/shortcodes.php file, function called “shortcode_venera_slider_func” around line 141, there is a data field called “data-interval”
I know, I know. I’ve seen petitions from customers that are extremely difficult to come bay, but this is just a delay. Thanks any way.
No problem, try to follow the previous comment, you should be able to change it
Thanks for the rating btw
Hi.
I have another issue with Search Box. No matter I change the color following your documentation, it doesn’t change any color whatsoever in the front end. Any help?
ok, more on this: the search box DOES change its color, but only when clicking inside it. With my color scheme (customize) I barely see the search bar when it’s not “clicked”. Any help?. Im becoming familiar with less… so please just give me a hint.
What exactly do you want to change?
the search box border, the word “search” and the magnifying icon. I know where to change it, but I see thats intended only to change colors when you actually click on the search box. But not when it’s not “clicked”. Is it posible?
Unfortunately we do not provide support for customizations, sorry.
Hi, I’ve sent you an email through support, but I’m trying this forum as weel… although this comments seem pretty old (8 months!).
I dont see the editing icons in Visual Composer. I cannot edit then any item!
any ideas?
i have the latest wordpress so far (4.1.1) I tried different navigators (safari and firefox)
Hi, are you using visual composer that comes with the theme, or did you install your own version?
the ones that comes with the theme. I have found out that if I hoover the mouse over where the icons are supposed to be, the mouse arrow turns into a hand, and the link works. So, it’s only that the icons are not shown!
Weird, does not happen to me, might be some issues in path to the icon font.
Hi Osetin. Sorry, I’ve been out for few days. The weirdest thing about this is that I was working fine in a test server. Then we uploaded the site to its definitive domain, and when I tried to edit something, I found out there were no icons. I come back to the test server to check it… and surprise, the icons were gone there too.
I can manage now knowing that the link still work, but I think you should investigate what’s going wrong: wordpress update, theme update, etc.
Also, I’ve sent you a couples of emails regarding a thing there’s no documentation on how to change: the background color of the inner area inside the menu items: the rounded rectangle. How can I change that color (and the rounded angles?).
thanks
If it was working on your test server it means its working, and you might have a different setting on your live server, I have hundreds of customers and none of them have reported any of that, as you can see on a demo it also works fine and I am running latest versions of wordpress everywhere.
well, it’s NOT working in either server. I didn’t say it’s working. I said it WAS working (on my local server), and now it IS NOT working. I know it works on the demo, that made me bought the theme.
And while I can manage to work without the editing icons, I still cannot edit the background color from the menu items, which is my main issue now. Is there a way I can change that color?. I know it’s easy for you, but not for me.
ok, latest update: DUPLICATOR plugin was causing the issue. I have deactivate it, and I can see now the icons. Use this info as you like.
Glad you figured it out
