80 comments found.
Hello,
We purchased this theme a few years ago, and a font publisher (Mostardesign Type Foundry) is claiming their font was not licensed for your theme. Can you help produce a license for the font Sofia Pro?
Please see the below email:
— On Tue, 19 Sep 2023 05:24:26 0700 Mostardesign Type Foundry <sales@licenses.motyfo.com> wrote --
Hello,
Unfortunately, this theme uses the font illegitimately. As you may not be aware, we offer an option to remove the font. In that case, we will close this ticket.
If you wish to continue using the font, a license is required. Please visit licensing-assistant.motyfo.com/s/122sr5 to purchase it.
Thank you for your understanding.
Hello,
How do you change the Mailchimp to Klaviyo or another email provider?
Hi Mate,
Thanks so much for using our theme. Please take a photo screenshot with description about your problem. Then send with admin + ftp information to : engotheme@gmail.com Our technical team will try their best to help.
Kind regards !
Hi, Could you please help us how can we update the theme to the latest 2.0 version?
Hi mate,
Currently, to update to Shopify 2.0 version for the Venia theme, we need to deeply intervene in the source code of the theme. This is professional work and takes time. If something goes wrong, it will lead to an inactive store and a high probability of data loss.
So we think you can’t do it yourself. If you really want to upgrade to Shopify 2.0, our team of experts will help you do it for a reasonable cost!
Let us know your opinion!
Kind regards!
hey, on the desktop version when adding a product to the cart, the cart shows only a dot in the right bottom corner of the icon. On mobile versions it shows the number of the items in the cart.
I would like to have the number show also on the desktop version. How can I do that?
any help is very much appreciated in advance
hey, on the desktop version when adding a product to the cart, the cart shows only a dot in the right bottom corner of the icon. On mobile versions it shows the number of the items in the cart.
I would like to have the number show also on the desktop version. How can I do that?
any help is very much appreciated in advance
Hi, I am facing some issues. In the editor, I am not able to make paragraphs. Also not able to add tabs in the description.
Hi mate,
Please send your support request via: engotheme@gmail.com
We will check it for you!
Kind regards!
Hi. I was wondering how to change the product hover style. Thank you
Hi mate,
You can edit it in Customize > Theme settings > Product.
Kind regards!
zip does not contain a valid theme: missing template “layout/theme.liquid”
We cant not upload becuase of this error
This is zip file is for theme but actually there is something missing in this file. So, that the file is not uploading.
Shall I contact support its not uploading
omggggggggggggggggggg
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
zip does not contain a valid theme: missing template “layout/theme.liquid”
Please upload for me, or direct me to theme forest.
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
Hi,
While I install this home-page 2 the installation seemed successful. But when I opened the preview the home page is not loading properly. All the images are broken
The other home pages are taking a lot of time to load. I see that there is some problem with the theme file/images.
I have also sent you an email with screenshots.
Hi mate,
We have responded to your email.
You can check your email!
Kind regards!
Hello, I sent the correct credentials yesterday. The issue is still there on the theme. Kindly check again and give me a fix
Hi Team, We are still waiting for your response. It is taking longer than we expected. We need to start the development. Kindly look into asap. Thanks.
Hi mate,
You have quite a few questions and now our technical team is checking it for you.
We’ll email you as soon as it’s done.
Kind regards!
Hi, Yes they have responded. But, Still I am facing some style sheet issues. I have attached all the images for your reference on my email. Kindly check and respond.
Hi mate,
We have responded to your email.
You can check your email!
Kind regard!
This theme has a lot of bugs. Images are not loading properly. The customization screen takes forever to load. The support team blamed it as because of the Shopify server but other themes load a lot faster.
We could not find (images and text sections) in the customization option. This particular section is available on all themes. But not in your theme. Theme shows broken HTML error even if we try to add any custom HTML codes.
The support team couldn’t fix the issue properly and we didn’t get any satisfactory resolution.
I will hand over the credentials once again in an email with all the issue present. Please try to rectify it. Else we will need a refund for this theme as it will be no longe useful to us.
Hi mate,
We have responded to your email. You can check your email!
- First, in Customize, you can see it loading from Shopify’s system: https://prnt.sc/vtzUM2aauLLI - Then it displayed fine: https://prnt.sc/26iKICQATsrwKind regards!
Hello
I have some question regarding this theme
1- Is it possible to add more than one slide to the home page slider and is it support dynamic sliders with animated texts or shape.
2- is it support Arabic language translation ?
3- is it working with all shopify apps ?
Thank you
Hi mate,
Thank you for your interested in our theme.
1. No problem! You can edit it easy in Customize 2. Of course! You can edit it easy in Edit Languages 3. No problem! Our theme is compatible with all valid apps on App Store by Shopify
Venia really is a very wonderful theme. Hope you will buy Venia theme and become a our dear client.
We believe you will be satisfied!
Kind regards!
Hello, I am not able to import the pages like presented in the demo. Let me know how to import complete theme demo. We want to import demo 3 as it is. Kindly help. Thank you.
Hi mate,
Please send your support request with some images + URL for that page via: engotheme@gmail.com
We will check it for you!
Kind regards!
How to import theme data i.e. Pages, post and products? Let me know. Thank you.
Hi mate,
Thank you for your interested in our theme.
No problem!
You just need to follow the instructions from online guides + video guides.
It has the instructions for your question.
Venia really is a very wonderful theme. Hope you will buy Venia theme and become a our dear client.
We believe you will be satisfied!
Kind regards!
Can you share the tutorial link? Thanks
Hi, I am waiting for the reply.
Hi mate,
No problem! You can see it. - Video guides https://www.youtube.com/watch?v=XWtGah-s8e8&list=PLNDOJhXEF5od9wPNXgwpnGWU8DSVwp5v- - Guides online: https://landing.engotheme.com/shopify/venia/documentation/index.htmlKind regards!
Hello Team, I am not able to import the pages, can you please help? Let me know Thank you.
Hi mate,
Please provide us with a purchase code before we discuss details of the issues that you need we support.
And give us your Themeforest account name.
We need to verify that you have purchased a license to use our theme!
We apologize for this inconvenience!
Kind regards!
Themeforest username: VIJAYJOSHI81
Hi , I have an issue with my website, quick view not working.. Wishlist is not working, whishlist is landing in reCAPTCHA file and there is no reCAPTCHA on contact and comment forms enabled
https://by-drhanieh.com/ password: qwercoco8try user: mitto@thetechcatalysts.com pass: esther@2012
thank you Mitto Philip
Hi mate,
This comment has your personal account, email and password. You should delete this comment.
Then, please send your support request with some images + URL for that page via: engotheme@gmail.com
We will check it for you!
Kind regards!
Hi,
Need support of the shopify theme purchased. It is all showing broken for me https://thedubaidolls.myshopify.com/
Hi mate,
Please send your support request with some images + URL for that page via: engotheme@gmail.com
We will check it for you!
Kind regards!
Hi Team, Urgent !
We purchased Venia theme and are using it on our domain : https://www.milagrobeauty.com/
Shopify Domain : https://milagrobeauty1.myshopify.com/
The banner links are not working and we have Black Friday Sale going on..
Please look into this on priority.
You can contact me on my alternate email also:
dubeymanoj67@gmail.com manoj.chatterbox@gmail.comThanks & Regards.
Hi mate,
Please send your support request with some images + URL for that page via: engotheme@gmail.com
We will check it for you!
Kind regards!
ff
Hi mate,
Thank you for your interested in our theme.
Venia really is a very wonderful theme. Hope you will buy Venia theme and become a our dear client.
We believe you will be satisfied!
Kind regards!
How do you change the logo on the homepage?
The logo is still there when I change to fullscreen
Hi mate,
Please remove all content in the SVG logo (just below the logo image). It will display your logo image.
Also, you can edit it in Customize > Theme settings > Header Mobile > upload the logo image you want.
*Note: please remove all content in the SVG logo (just below logo image). It will display your logo image.
If not, please send your support request with some images + URL for that page via: engotheme@gmail.com
We will check it for you!
Kind regards!
Hi, where’s the configuration for the mobile menu? I can’t find it. I want to erase the user login tab at the left and I want to erase the menu below (the black one with the user tab, cart, etc. Thanks in advance!
Hi mate,
We have responded to your email! You can check your email.
Kind regards!
Dear Support time Klod
The theme its not working i cant custmazi anything and so difficult kindly support me our return the theme.Thanks & RegardsHi mate,
Our technical team has carefully checked.
Theme doesn’t have any bugs!
If not, please send your support request with some images + URL for that page via: engotheme@gmail.com
We will check it for you!
Kind regards!
Good evening
Already i purchase the theme but i don't know how to change the name, kindly explain.
Thanks & Regards
KlodI mean the logo
Hi mate,
Logo image: please remove all content in the SVG logo (just below the logo image).
It will display your logo image.
Also, you can edit it in Customize > Theme settings > Header Mobile > upload the logo image you want.
*Note: please remove all content in the SVG logo (just below logo image).
It will display your logo image.
Kind regards!
