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I do not have support for this theme anymore, but I need to get the license switched from one domain to another. Do I need your help to do this? I can’t seem to find a way to do it.
Hi,Thanks for purchasing!I just transferred the license to your final URL (without “wpengine”).Cheers!
I have built a site using your theme and your built in Page Builder. I also have been using Massive Addons along with Page Builder. All of the sudden, Massive Addons is in conflict with something with your theme, and is preventing all content from displaying on the back end. Any ideas what might be causing this sudden change? Big issue because it just happened, and a ton of this site is built with Massive addons.
Hello once again,I can check this for you, but in that case you will need to renew support and open a ticket here https://support.pirenko.com/Cheers!
Hi folks. Quick pre-sale question. If I go to https://pirenko-themes.com/verve/home-naver/ and click the About Us link, it takes me to that page, but the back button (previous page) in my browser (Chrome) is not active, meaning I can’t go back to the previous page via the browser. Is this an option? Or is it built in? Thanks.
Hi,Thank you for reaching me!That has to do with the Ajax load feature that can be turned OFF with the theme options (meaning it is you who decide if the back button works that way or not).Let me know if you buy the theme and need help with that or something else.Cheers!
Actually…one more question. Do you know if your theme is compatible with Beaver Builder? Thanks!
You can use Beaver Builder, but in that case some of the demo layouts will be harder to build/achieve. This is because some of them rely on the page builder that is included with the theme (WPBakery Page Builder).Anyway, feel free to reach me if you decide to use Beaver Builder and need help setting up something.Cheers!
Hi,Thank you for reaching us!Yes, the theme supports RTL languages. Let us know if you buy it and need help with something.Cheers!
Hello, my support has ended but this seems like a simple thing. Clicking the update button to update the Verve framework fails to download. “Download failed. Not Found”. Is there a manual way to download this update?
If you still need help, please open a support ticket here https://support.pirenko.com/ and send us the WP login details for a quick check.
Because your support is expired you can also reach me here https://themeforest.net/user/pirenko/portfolio
Hi, it looks like I would need to renew support in order to do that. Is that correct?
You can use the form on this page https://themeforest.net/user/pirenko/portfolioThanks!
Hi, I like this team, but before buying it I have one question… in the future home page of my site I would like to use Carousel Nav & Sound in a drop down page as Blogging home page.
Is this type of use expected in the theme in a simple way or carousel works only with full screen page and I need an advanced customization?
Hi,Thanks for reaching me! I don’t understand exactly what you mean with “I would like to use Carousel Nav & Sound in a drop down page”. Can you share a rough screenshot or send a link to a website with a similar feature? You can send me a private message here https://www.pirenko.com/get-in-touch/Cheers!
The WPBakery Page Builder plugin is suddenly not updated anymore
Thank you for purchasing!
You just need to update the theme. For that please check this https://support.pirenko.com/ticket/3616/ If you still need help please open a support ticket here https://support.pirenko.com/
i have already installed theme and used purchase code to that theme and i want to deactivate that purchase code theme.
Thanks for purchasing!
For that type of request please open a support ticket here https://support.pirenko.com/
my home page just went down… the vertical slider stopped working completely this morning.
Hi,Thanks for purchasing!I opened the domain associated with your license and it is not showing the Verve theme. Please make sure that you buy a license for every time you use the theme.Anyway, if you still need help, please open a support ticket here https://support.pirenko.com/ and send us the WP login details for a quick check.
I hope you are fine! I was wondering if the latest update of Verve is already compatible with Wordpress 5 (Gutenberg). Are you going to release soon an update of Verve considering WP 5?
Thanks for let me know!
Hi,An update will be released in thew next 48h with some improvements, but you can update WordPress already.Thanks!
Hi,Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Hi, Can you please check this link: https://tattoojoey.nl/joey-boon/ nothing was changed in the theme. didn’t update something but right now the whole page doesn’t work anymore… very strange and i can’t find the solution. I already turn of all the caching plugins
Hi,Thank you for purchasing!It seems that files are missing from your install. Please re-upload the theme file package (you’ll need FTP access for that).Cheers!
Hi,Thanks for purchasing! Please always use the version that is recommended by WordPress https://wordpress.org/about/requirements/Cheers!
Currently the maximum PHP version available on hosting is PHP 7.1.
Will your theme work on php 7.1 or Not?
Yes, 7.1 is just fine. Thanks!
Hi,That is weird… I’ll have to check that through the admin area.Your support period is expired and it would be great if you could renew it and open a support ticket here https://support.pirenko.com/
Anyway, if you don’t feel like that, please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
I have a problem. I can’t install verve theme on wordpress with pantheon.io. He send me a message “The application did not respond in time”. Can you help me ?
I try to transfert with a FTP
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