416 comments found.
I purchased this theme a few days ago but I really do not like it. I deinstalled it after a few hours. Is there a way to get a refund of it?
Hi,
Thanks for purchasing!
I’m sorry, but refund is declined according to Envato Refund Policy that you can check here https://themeforest.net/page/customer_refund_policy
You may want to check the lowest section “Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.” – You don’t want it after you’ve downloaded it.
In any case, I would be glad to help you, because I’m confident that the theme is flexible enough to fit any content. If you have any questions please head to https://support.pirenko.com/
Best regards,
Pirenko
I did not want the js composer version I want to install the elementor version How can I change that?
Hi,
Thank you for purchasing!
Please install and enable Elementor and you’ll be fine.
Best regards,
Pirenko
Is there a way of hiding the menu on specific pages?
Hi,
Thank you for purchasing!
You can achieve that with some custom CSS.
Best regards,
Pirenko
Thanks for your quick response. I added:
.postid** #verve_header_section { display: none; }
and it worked for this specific post. Thanks!
Nice job 
hi, is it possible to have a search icon above the i in the menu ? do you have a preview how it would look when clicked ?
Hi,
Thank you for reaching us!
That is currently not an option, but we can add it if you decide to purchase the theme. When clicked it will look similar to what we have here https://www.pirenko-themes.com/hook/el-fulldemo/
Let us know if you buy the theme and we’ll take care of this.
Best regards,
Pirenko
ok perfect I’m gonna buy it
can you tell me if the Ajax loading page is available only on wp bakery or on elementor as well ?
WPBakery only. Thanks!
I sent you a ticket, but it does not show up. I just want to add the “back to portfolio bar” to a portfolio page (or any other page) and get rid off the social media buttons on the right. I cannot find the option to do that, or I am too bline. Please help
Hi,
Thank you for purchasing!
You can manage all portfolio related settings under Appearance>Theme Options>Portfolio tab.
If you still have trouble please try opening a support ticket with the login details for a quick check (the ticketing system is working fine by the way so it must have been a temporary thing).
Kind regards,
Pirenko
Changes for Social Media buttons on the portfolio “back to menu bar” does not work. If you opt them out, the social media buttons are still there. If you decide to hide them and you switch them off, the whole “back to portfolio” bar disappears.
We already commented on the support ticket you opened earlier today. Thanks!
Hi,
We don’t have support anymore so I’m not seeking for an answer/fix. It’s more for information shall other users face this situation.
We’ve got Verve 6.3 and LiteSpeed Cache 5.3.3 installed.
All is good with the advanced LSCache presets and some additional ones.
I’ve only notice that applying the “Lazy Load Images” option (https://docs.litespeedtech.com/lscache/lscwp/pageopt/#lazy-load-images) can mix up a blog page with a masonry layout (i.e. with images on it): you might get overlapped articles/images.
There. So if you have LSCache, be sure to test!
Hi,
Thank you for purchasing!
Unfortunately we can’t fix any plugin related issues. You’ll have to reach plugin support and try to sort that.
Best regards,
Pirenko
My website https://zalmari.com does not finish loading, it stays on the home page showing the animated.
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions (it is not the case here). If you want us to take care of that please open a support ticket here https://support.pirenko.com/ and send us the WP login details.
Cheers!
Why is there suddenly a thick border-bottom-color at the bottom of every heading (styled title)?
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. That will provide a fix for that issue related to a recent WordPress update.
Cheers!
Everything is up-to-date, but the problem is still there.
Please send me link to your website. Thanks!
How can I contact you?
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
even i am not able login to my wordpress dashboard. Last year i had same issue after update. why there is problem after every update. Kindly fix this issue
Hi,
I just checked you website and it is loading just fine.
The problem you had last year was because you didn’t update the theme. Updates are released every couple of months at least to add new features or fix any issues that may appear. We are sorry for the inconvenience, but you should keep the theme and bundled plugins updated.
Best regards,
Pirenko
why there is any issue after every update
Hi,
Probably this was a plugin conflict, because I just checked you website and it is loading just fine.
Best regards,
Pirenko
My support is expired. After recent update my website(www.bluechipgroup.ae) is not working. Kindly fix this issue for me
Hi,
I just checked you website and it is loading just fine.
Best regards,
Pirenko
Hello, There is a vulnerability and I want to report. but my support is expired. how I can report on this and get fixed.
Hi,
Thank you for purchasing!
Please send us a private message (contact form on this page https://themeforest.net/user/pirenko )
Best regards,
Pirenko
After WP has itself upgraded to 6.0.2, I updated the Verve template to its latest version. The site doesn’t work anymore and I can’t even login by access the wp-login.php or wp-admin.php. Errors: Warning: Creating default object from empty value in /home/admin/public_html/wp-content/plugins/verve_framework/inc/modules/ReduxCore/inc/class.redux_filesystem.php on line 29
Fatal error: Uncaught Error: Call to a member function get_list_item_separator() on null in /home/admin/public_html/wp-includes/l10n.php:1786 Stack trace: #0 /home/admin/public_html/wp-includes/class-wp-theme.php(936): wp_get_list_item_separator() #1 /home/admin/public_html/wp-includes/class-wp-theme.php(836): WP_Theme->markup_header() #2 /home/admin/public_html/wp-content/plugins/verve_framework/inc/modules/ReduxCore/theme/options.php(307): WP_Theme->display() #3 /home/admin/public_html/wp-content/plugins/verve_framework/inc/modules/ReduxCore/theme/options.php(142): verve_options_config->setSections() #4 /home/admin/public_html/wp-content/plugins/verve_framework/inc/modules/ReduxCore/theme/options.php(125): verve_options_config->initSettings() #5 /home/admin/public_html/wp-content/plugins/verve_framework/inc/modules/ReduxCore/theme/options.php(3661): verve in /home/admin/public_html/wp-includes/l10n.php on line 1786
Hope you can help me with this
Hi,
Thanks for purchasing!
Please update the theme and bundled plugins to their latest versions and you’ll be fine.
As an alternative, for support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
When I de-activated the verve_framework plugin, it displays that I need an update of the plugin. But I downloaded the complete template just now. Isn’t the new version included? And if I try to download the new version it can not be downloaded:
Plugin not activated. A higher version of Verve Framework is needed for this theme. Please update the plugin.
If you are having trouble installing this plugin please click here to download the plugin and update/install it like any other plugin.
What now?
It seems there’s an issue with your license. Please send me a private message and I’ll assist you with that. Thanks!
I changed the site’s domain name but the website is the same. The license is associated to the old domain. Cau u update the license for the new domain pls? Thanks.
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
Hello. In January, I into a web site for a license key, but finally made it with another WordPress theme. Now, however, I would use it permanently for a page, but even though I deleted it from a website where it was installed but it was not in use I can’t transfer the license key to the new page. I can’t erase the license key here. (https://support.pirenko.com/license-status/) It is easy to deactivate elsewhere but I can’t find it here. Can you help?
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
I wrote on the contact page, unfortunately my support has expired. Thanks.
Ok, we just replied. Cheers!
i cant update the wordpress becouse its giving me an error, i try to do what you suggested to other people, i delete the verve core and reinstalled but its still giving me the error
Hi,
Thanks for purchasing!
What is the Verve Framework version on your install? You can check under “Plugins”
Kind regards,
Pirenko
Eddie Nicholls <bradleysptogenerators@gmail.com> 16:43 (3 hours ago) to me
Hi there, we have an issue with license key for the theme.
We developed our website on a staging server and have now moved to the permanent server but the key is still associated with our staging server.
Could you please assist with de-registering on our staging server so we can re-register on the live server?
Thank you!
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
We will help you with that.
Cheers!
Hi there, we have an issue with license key for the theme.
We developed our website on a staging server and have now moved to the permanent server but the key is still associated with our staging server.
Could you please assist with de-registering on our staging server so we can re-register on the live server?
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
We will help you with that.
Cheers!
Hi,
Is wordpress 6.0 supported? I have uploaded last version (verve_59), deinstalled the old one, Reinstalled the new theme, but he give me a fatal error.
Thanks
Hi,
Thank you for purchasing!
Please update the theme and bundled plugins to their latest versions and you’ll be fine (you need to update the Verve framework plugin too).
Thanks,
Pirenko
Hi Pirenko, my website is down, wordpress 6.0 wille be install alone, and now > fatal error :/ what ca i do ? do you have a new update ?
> i desactivate the verve framework, but as i try to reinstall (Plugin not activated. A higher version of Verve Framework is needed for this theme. Please update the plugin.) can you help me ?
Pirenko, so, i deleted the past theme, download the new one and install it. ut, now as i want to install the verve framework > Plugin not activated. A higher version of Verve Framework is needed for this theme. Please update the plugin.
:/ all my wesite is down now. how can i install the new verve framework ? thx per advance
Hi,
Thank you for purchasing!
Please head to Appearance>Install plugin to grab the latest framework version.
Thanks!
