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Hi Pls this is a Pre-Sale question. I checked your demos. Very good. But on the posts, I see that the content is overlapping the Posts. Is this how the theme would be when I buy it. Or would there be a fix?
Can you please show me the problem? If it is a bug, then we ready to fix it right now.
How do you remove breadcrumbs?
You can edit the code to remove breadcrumbs, or just need write simple CSS code to hide it.
Hello, I bought theme from you but person that paid me for theme had transfer web design to someone else because I do not have time to do it properly.
Can I somehow transfer theme to person that is handling the web page or firm so he can be owner? He can make other account on themeforest.net.
One another question – can I use the same theme on muliple websites?
No, you can’t do it. Because we only support you, who purchased the theme from Themeforest. And you only can get the support for one domain with your license.
Hi there could u pls provide RTL demo link
Sorry no. Only admin can view RTL mode. However, this theme is fully support RTL language.
Hello good day. please I would like to change the category of my subject but when I do some changes Products
Sorry, could you please explain more details?
Hello good day, I could already solve, thank you for your attention.
Great! If you see any problem or need any help, just let us know. Have a nice weekend.
The default welcome message is not able to update… any suggestions?
You can change this message in the language file of the theme.
How do I install the update?
Hi guys have an issue I was hoping the update would fix but alas it hasn’t, we have a few issues on mobile versions of the site not allowing customers to select from the multiple product options and send to check out. please advise if this could be a theme issue. the code looks good and when we change it, it seems to revert back.
1. Please follow the document to see how to update the theme on your website: http://wordpress.vinagecko.net/d/t/bonnie/#bonnie-19
2. Please submit a ticket here: http://tickets.vinagecko.com/ and include more details about the problem. Our support team will check and help you fix it. Thank you!
How to change or translate the theme in FRENCH ?
Please try follow this: https://www.gavick.com/documentation/wordpress/themes/customization-tips/translation we’ve included .POT file in our theme.
Yes, this theme fully support RTL.
The search bar just disappeared from my site. How do I get it back on there?
Did you change anything? Please submit a ticket here: http://tickets.vinagecko.com/ and also provide admin account. Our support team will check for you.
Hey there… my theme just started displaying our products all staggered. Please view: https://www.onpointsurveillance.com/shop/
Would love to be pointed in the right direction on how to fix this.
It seem like you are using old version of Mega Main Menu plugin, and it doesn’t work on WordPress 4.5 and affect to other functions, please submit a ticket here: http://tickets.vinagecko.com/ to get new version of this plugin.
And also check the version of the theme you are using, maybe you are using old version too?
Thank you for you support.
I just submitted a ticket for the plugin upgrade.
What is the best way to update the theme without overriding the settings I have?
After I installed new version, I can not edit my colors… Can you please respond so I can update. All the color presets are the same, but my colors are default.
Also, how do we make List view stay as the primary default view?
All the color presets are the same, but my colors are default.
Also, how do we make List view stay as the primary default view?
>> You can go to Theme Options to set the type of view as you want.
When I switch the colors, they do not change on the site.
After I updated to most current theme, the colors I select do not go live on the site.
Also I do not see this options in theme options to change the product view.
1. You need go to the Theme Options and enable LESS Compiler. And also CHMOD folder CSS in the theme to 755 and check again.
2. Do you mean: List View and Grid View? You also can switch view type in Theme Options.
If you can make it work, please submit a ticket here: http://tickets.vinagecko.com/ our support team will help you config your website.
Hello, i have purchases this theme. but my homepage refused to load. http://www.teamxclusiveafrica.com/ other pages load fine.
Thanks for purchased our theme. I saw you are using old version of Mega Main Menu (not working in WordPress 4.5+), so please download latest version and update in your website: http://wordpress.vinagecko.net/l/mega_main_menu.zip
ah. thank you let me try that. try and put it in your theme update.
one more thing. my menu seems to be misplaced after changing the plugin. like it has two lines instead of being on one line. contact and search bar are off. how can i fix
Could you please explain more details? I don’t see any problem in your website.
Very bad support I lose my money. The the is super Slow
Hey there, our support team always answers all ticket within 24 hours. Did you try submit ticket or get in touch?
CSS isn’t loading for me on the website. Been having customers tell me this on numerous occasions.
Website is https://www.onpointsurveillance.com
What is happening?
Did you enabled compress CSS or installed any 3rd plugin?
Is compress CSS the less compiler? If so then yes.
3rd party plugins we have on there also, but just the standards: cache, yoast etc..
I mean minify CSS. Please try disable minify and clear cache then check again.
Please Respond to my ticket
We are in the weekend, so please expect some delay. Our support team will back to work in tomorrow morning and will answer your ticket. Sorry for this delay.
Thanks you so much for that… i solved thew box/full width issue.. when i go to upload the new logo i gwt this, ie no logo ?? http://tinypic.com/r/169s4dg/9
SO sorry for all the questions… i cannot add the logo as above image shows. Its like it comes up when the page is loading but then disapears. ...
2nd issue im having see image here http://tinypic.com/r/28ulm5g/9 my home page you will see that the colours ( ie the menue bars are blue and the prices are pink ) then when i go on to any other page http://tinypic.com/r/2z80mfl/9 themenu is black and the prices are green ( id like to keep the colours of the home page and the prices green )
final issue http://tinypic.com/r/vyp894/9 after the customer places the order this is what comes up, i have circled the wired script?
Please help.. Thanks
Please submit a ticket here: http://tickets.vinagecko.com/ and include URL to your page, admin account. Our support team will check and config website for you.
1st Q – I cannot sem to see the section on how to change the website from full width to box..
2nd Q – Is there a plugin to help me change the logo?
Thanks for purchased our theme. Here are my answer for your questions:
1. It’s every easy to change website from full width to box. Just need go to Theme Options and follow this: http://awesomescreenshot.com/0945njkt06
2. You don’t need install any 3rd plugin to change the logo. Because you can do it easy in Theme Options >> General (see screenshot: http://awesomescreenshot.com/07b5njkwb0)
If you have other question or need any further assist, please don’t hesitate let us know.
Hi.. thanks for that.. however i dont seem to have the theme options on my side bar… see image attached.. thanks http://tinypic.com/r/24lleeh/9
Did you install and active Redux Framework? If not, then please do it.
Hi My client is interested in this Amazing Theme.. However, is it compatible with wordpress version 4.4.2 and woocommerce version 2.5.0?
Yes, the theme fully compatible with WordPress 4.4.2 and WooCommerce 2.5
Okay great, Thanks I’ll be purchasing it now.
Hello, please refresh the theme, as was a new Word Press 4.4.1 + woocommerce 2.5 many templates obsolete. Thank you.
Thanks for your notice. We are going to check our theme with WooCommerce 2.5. We will update theme package if see any problem. So please don’t forget to follow us to see news update.
good afternoon, how to install fonts that work with the Cyrillic alphabet? I have a website in Russian. Standard are not working. Thank you.
Hello. Please purchase our theme to get more support. Thank you.
we bought it , prepay normalsanik
So please submit a ticket here: http://tickets.vinagecko.com/ don’t forget the purchased code and username that you’ve used to purchase it.
The twitter feed on the bottom is not resetting to the updated user we added to it. Seems like that section is not responsive to other widgets as well.
You need change username in TweetScroll widget here: http://awesomescreenshot.com/0275jouz21
If it still not working, then please submit a ticket here: http://tickets.vinagecko.com/ and don’t forget to include admin account. Our support team will check it for you.
Also, can we make the main product default to list view vs grid view on the categories?
Yes, but with this theme we need modify some code (in new theme you can switch GRID | LIST view in Theme Options). If you want to change please submit ticket and include FTP account. Our support team will change it for you.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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