50 comments found.
Is this theme still being supported?
i buy 2018 version, you sent me 2016 version, it had some bugs in header and footer. in zip file miss some files, its not work like your demo i cant use this theme
Hi, our woocommerce products only show the featured image. No images loading on single product page. How can we resolve?
Hello, the redux framework module is causing the problem…How can we resolve this?
I have an issue due to WP update. The editor is not visual anymore. Please update ASAP!
Hi there,
As you know Wordpress version updated to 5.0.1. May you please update the theme with updated plug ins.
Thank you.
Hi, I wanted to know whether this theme will support yith plugins, mainly yith multi-vendor plugin.
Thank you
Yes, the theme is using YITH WooCommerce Compare, YITH WooCommerce Wishlist
does this this work with multi-vendor plugin of yith? is it compatabile?
Yes, it will working fine with yith multi-vendor.
Hi support I have purchased your theme but Im facing some issues here below is my query :
Homepage stopped working when I installed these two plugin ,YITH WooCommerce Wishlist and YITH WooCommerce compare, but in theme documented these plugins to show compare and wishlist buttons below add to cart button on single product page.. How can I fix this issue?
Thanks
Please submit a ticket here: http://tickets.vinagecko.com/ our support team will check and fix the problem for you.
Hi, I need to purchase your theme. Can you please let me that, do your theme support multi-vendor plugin? Thanks Team WebPath
Yes, the theme is fully compatible with multi-vendor plugin: https://yithemes.com/themes/plugins/yith-woocommerce-multi-vendor/
Hi, I purchased the theme and want the header to look like the vertical example in “http://wordpress.vinagecko.net/t/cendo/home-shop-3/?demo=niche-33”. How do I go about achieving that? I only see the horizontal option without a top header for all the home shop types.
Please submit a ticket here: http://tickets.vinagecko.com/ and include admin account, our support team will config header for you.
I don’t see any .psd or vector files to edit any of the images of banners on the files. Can you please tell me where can I find them?
Thanks!
Please submit a ticket here: http://tickets.vinagecko.com/ we will give you link download PSD files.
Done! I figured that was going to be the answer, so a ticket was created right after I posted this comment.
As a recommendation, you should add the psd files on the downloads section. This site claims that psd files are included.
Looking forward to that link.
Thanks in advance for your support
Thank you. Please follow your ticket.
PS: we can’t included PSD files in the theme package, because Envato don’t allow us upload big files and other buyer also don’t want to download large files.
hi, i have a presale query. I wonder how much I can customize the header options. Is there any option to add social links on the top bar? thanks
Thanks for interested our theme. You can add social link on the top bar of the theme as well. Because this is Widget position, you can add new widget as you want.
Error in Product Sidebar and Product Category. If no Widget is placed on Product Sidebar, the Sidebar disappears as well on the Product Category page. I see that the demo is version 2.3 of the theme, so when the update?
Sorry, i don’t understand the problem. Can you show me some screenshot? It will better to understand. Thank you.
Hello,
I attach some screenshots to see if they clarify.
In this configuration, I have Widgets on both the Sidebar and Product Sidebar, and the views on each page appear correctly.
Https://prnt.sc/fir8zl
However, if I do not put Widgets in Product Sidebar, the Sidebar of both the category page and the product page disappear from the view.
Https://prnt.sc/fira4o
I hope this will be clarified. Thank you
Thanks for your screenshots. I’ve sent them to our developer team to check and fix this problem. If you see any other problem, please don’t hesitate let us know.
Thanks, I updated to version 2.3 of the theme, I guess now I have to update to the latest version of WooCommerce and WordPress, because I leave the following errors.
PHP Fatal error: Call to undefined method WC_Product_Variable::get_gallery_image_ids() in /..../wp-content/themes/vg-cendo/woocommerce/content-product-layout-2.php on line 64
PHP Fatal error: Call to undefined method WC_Product_Variable::get_min_purchase_quantity() in /..../wp-content/themes/vg-cendo/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php on line 25
PHP Fatal error: Call to undefined function wc_get_rating_html() in /..../wp-content/themes/vg-cendo/woocommerce/content-product-layout-2.php on line 113
I have the following versions:
WordPress -> 4.7.5 WooCommerce -> 2.6.14
Regards
Yes, you must update your website to WordPress 4.8 and WooCommerce 3.0.8.
Fix it please, it prevents to fully localize, is impossible to translate “YOUR ORDER” on the “Checkout” page “vg-cendo/woocommerce/checkout/form-checkout.php Version 2.0 is outdated. Core version 2.3.0,” it is a rough translation, I have a Russian version of the WP
Thanks for your reported. We will update this theme soon.
The phone number is not visible on a black background in the Top Header at iPhone and iPad iOS 10.1.1.
For the test to write the correct phone number as +1 305 418 9136
Could you please provide URL to your page to check it?
We hide top bar in the small device. You can show it by add this code to the file style.css of child theme:
.top-bar #top-contact { display: block !important; }
I received an email message on the template update. I have made an update on a test account http://test.jaluzeru1785701.427.com1.ru/product/test-product/ Now the sidebar is not displayed correctly again. I have created a ticket about this. Can you solve this problem globally?
It’s a bug, in our design, the sidebar only display Featured widget: http://wordpress.vinagecko.net/t/cendo/product/simple-product-012/ this design is more impression. If you want to display more widget in sidebar, then you need customize theme.
I understand that this is a bug in your template, which I described in a week before the release of the latest update for Cendo. What to do then? =)
And one more question, I have created tickets in your support site, but did not receive any response to them = ( SW9-4UT-HS3J
“Hello!
1. I have created a ticket, but the link “Forgot tracking ID?” does not work, I do not find the message in my e-mail.
2. I have seen some changes on the site page – now, the Sidebar on the Single Product page is work correctly. But the sidebar is now stopped change the appearance when I switch to other Cendo Theme Layouts.
3. By default, you use the font Railway. It looks really cool! But this font in Google fonts have not Cyrillic RU = ( I have a localized Railway Cyrillic font. https://webfont.ru/font/raleway Press Blue button “Скачать шрифт” for download. How to do it correctly connected? It is possible to upload the font on my site for storage and connection to Cendo?
4. Now I had to connect Open Sans font, page loading is now very slow. Unacceptably slow. Enabling the option Show Loading Page does not help in this situation – page loading is too slow for the e-commerce website. /If you help connect Railway Cyrillic font, then this point is irrelevant./
5. I have found some errors in the vg-cendo.pot relating to ”% s customer review” and ”% s review for% s” plural rules. Your design does not work properly with a localized WooCommerce. You can view the … public_html/wp-content/themes/vg-cendo/languages/ru_RU.po file to identify the problem (I think was able to fix the code). Hopefully, this will help you to improve the template!
Please send me at miiix@jaluze.ru this ticket number and the last ticket number! I badly speak in English and I really hard to create new tickets. =)
Best Regards, (mr.) Denis.”
1. We have a problem with mail server, that is why you doesn’t get notification email. However, you can follow your ticket by use Tracking ID.
2. Sorry, i don’t understand what you mean. Please provide more details about it.
3. Yes, you can use your font as @font-face. Please read this blog: https://css-tricks.com/snippets/css/using-font-face/
4. You should install this plugin to improve loading speed: https://wordpress.org/plugins/w3-total-cache/
5. Thank you. We will check this issues.
“2. I have seen some changes on the site page – now, the Sidebar on the Single Product page is work correctly. But the sidebar is now stopped change the appearance when I switch to other Cendo Theme Layouts.”
Maybe it seemed to me, but the next day after I created the ticket which have access to the WP and FTP, the problem with the sidebar disappeared. I was confident that the necessary changes have made with your team … Now, after I installed the latest upgrade, there is a problem with the sidebar again: http://test.jaluzeru1785701.427.com1.ru/product/test-product/What should I do: I need to install the upgrade on the primary (non-test) site and then create a ticket to fix the Sidebar? Or you expect to solve this problem and to release a new template upgrade in the near future? – then I wait.
Thank you!
As i wrote, this isn’t problem. We designed right sidebar to display only featured products. And display product tab full width of the container (no sidebar). We will not change it.
If you want to display sidebar with more widget and want display product tab only left column, then you can submit a ticket here: http://tickets.vinagecko.com/ our support team will change it for you. But this isn’t bug! We designed our theme like that.
I think there was a misunderstanding =(
Your template Live Preview:
http://wordpress.vinagecko.net/t/cendo/product/externalaffiliate-product-001/
On my site after the last upgrade:
http://test.jaluzeru1785701.427.com1.ru/product/cara-a1-2/
Sidebars looks differently. I did not change any of the Sidebar settings.
I just do not need additional widgets, I really like how you have developed a reference template! =)
I figured out how to fix it. I’m sorry to trouble you. A filling of widget Product Sidebar has changed after the upgrade . Thank you.
No problem. You are welcome. If you see any bug or need any help, please don’t hesitate let us know. Have a nice day.
Ok =)
Please tell me about the setup Raleway font.
It should be I do not have experience, but I do not see how set the Cyrillic Raleway font without making changes in your .CSS and .LESS files or creating a child template. I would not like to make changes again after each new update Cendo template in future.
At that moment I did so:
1. Copy the font files in the ”... / wp-content / themes / vg-cendo / fonts /”
2. In the file ”../wp-content/themes/vg-cendo/less/global.less” I added:
/* font-family: “RalewayRegular”; /
@font-face {
font-family: “Raleway”;
src: url(”../fonts/RalewayRegular/RalewayRegular.eot”);
src: url(”../fonts/RalewayRegular/RalewayRegular.eot?#iefix”)format(“embedded-opentype”),
url(”../fonts/RalewayRegular/RalewayRegular.woff”) format(“woff”),
url(”../fonts/RalewayRegular/RalewayRegular.ttf”) format(“truetype”);
font-style: normal;
font-weight: 400;
}
/ font-family: “RalewayThin”; /
@font-face {
font-family: “Raleway”;
src: url(”../fonts/Ralew….....
........eight: 800;
}
/ font-family: “RalewayBlack”; /
@font-face {
font-family: “Raleway”;
src: url(”../fonts/RalewayBlack/RalewayBlack.eot”);
src: url(”../fonts/RalewayBlack/RalewayBlack.eot?#iefix”)format(“embedded-opentype”),
url(”../fonts/RalewayBlack/RalewayBlack.woff”) format(“woff”),
url(”../fonts/RalewayBlack/RalewayBlack.ttf”) format(“truetype”);
font-style: normal;
font-weight: 900;
}
body {
But I could not find in your code line by which you are loading Raleway font (do not know what the source), I would like to optimize the code: do not load the fonts twice.
*
After these manipulations, my site is still a little different from the reference in the part of the tab “DESCRIPTION, ADDITIONAL INFORMATION, REVIEWS”
http://jaluzeru1785701.427.com1.ru/product/virtual-product-001/
http://wordpress.vinagecko.net/t/cendo/product/simple-product-012/
I can not understand – in my copy Cendo template, these elements have “font-weight: normal”, and in reference template have “font-weight: 300”, I think. Maybe you changed the template or I did something wrong when make the font connection?
Thank you.
I’ve checked your website and see it working exactly like our live demo:
- Demo: https://nimbus.everhelper.me/client/notes/share/669397/zz2sw55vzgrl4thkmy6o
- Your website: https://nimbus.everhelper.me/client/notes/share/669397/zz2sw55vzgrl4thkmy6o
If you want to change the font or modify CSS, then you should install child theme and write your code in the file style.css of child theme.
What do you say about this?
http://screencast-o-matic.com/watch/cDlV6XQXMh
The Opera & Chrome – there are differences; in Edge – no.
So you did not say anything about:
“But I could not find in your code line by which you are loading Raleway font (do not know what the source), I would like to optimize the code: do not load the fonts twice.”
As you write, that I need to use the child template. But you use .less in Cendo My experience is not enough, that would understand how to create the child template in this case.
1. It’s very strange, because i don’t see any different between live demo and your website. Did you change anything in your website?
2. About the font family, we load the font by php function vg_cendo_get_font_url() in the file: functions.php line 668. I think you need modify this function of you want to load local fonts.
I’m having difficulty with the translation: you can not see the differences on the submitted video or in your test environment?
I’ve been doing: localization, template upgrade to version 2.0 (completely removed the old and the new set through the admin panel, click + Add Template)
As well as the above described changes in the vg-cendo/less/global.less, in your file, not in the child theme, because I do not know how to properly set up for this case.
Also I need to know how to properly change
php function vg_cendo_get_font_url() in the file: functions.php line 668.
I wrote that I downloaded “Cyr Raleway” in the WP fonts directory, and you used the function is not appropriate for my situation.
I’m sorry, but I must remind you that in the description Cendo template indicated: Ready for localization.
But due to the fact that you are using unadapted to all language base font, I feel great difficulty in starting the project. I see and I really appreciate your willingness to help me, but so far you have not offered any concrete ways to solve this problem. All your advice is too generalized, and hardly correlated with my particular situation.
I really hope for more concrete help from your side.
Sorry, I think you need to have knowledge about PHP, CSS to modify the theme. I can’t guide you step by step. I’m suggest you should submit a ticket here: http://tickets.vinagecko.com/ and our support team will change the font-family for you.Thank you.
Thank you for another piece of advice.
I do not need to change the font family, I purchased this template because it looks good with this type – is its highlight.
Changing the font in the template in my case, this is a very specific situation. I have to disable and re-assign your procedure. You import the font, and I have to keep it on the server. It seems to me that in such a situation, the development team is obliged to clearly indicate to me all the points that I need to make changes. Suggest the best solutions.
Nevertheless, I thank you personally for attention to me.
This is Cyrillic: Союз не рушимый, республик свободных
But in Cendo in the Template configuration – I can only choose “Latin” character set for Raleway. Maybe there is an error in the php function vg_cendo_get_font_url() in the file: functions.php line 668? I see that there is a code connected with the “cyrillic”.
Now that you could test I removed any template changes made by me, except for translation. global.less file I downloaded again from the ZIP. For details, please see the attached video.
http://screencast-o-matic.com/watch/cDlnXsQlLO I sincerely hope that we will find a solution to this problem =)
I don’t think it’s problem with the theme. Because the font is function of Redux framework. Font Subsets loaded from Google by Redux function. We will checking about it.
Did you complete to load the local font to your website?
Yeah, it’s really more a problem created by the Google Font = (
Of course, I downloaded fonts on a website, but I can not do it correctly with the child template. When I make changes:
@ Font-face {
font-family: “Raleway”;
src: url ( ”../ fonts / RalewayRegular / RalewayRegular.eot”);
.....}
in the global.less in main template, everything works correctly. But most likely, a fonts loaded twice – it is not optimal.
When I try to use the font settings of your panel Theme Options -> Fonts, then Mordor begins in the Template, as Weight is not the same as fonts to fonts and in CSS of template Cendo, in many places, the weight of the font specified number such as font-weight: 500. For example, I can see italic in headlines, where your intention is to use the a light font style appears normal or bold…
Just load the font from local server as you want. And submit a ticket here: http://tickets.vinagecko.com/ include FTP account. Our support team will remove duplicate for you.
I have created a ticket in the last week or earlier, but got no answer.
I read that you had a problem with e-mail, maybe the answer was no because of this…
Thank you for concrete answers and real help. =)
As i wrote, we have problem with mail server, and this is why you doesn’t get notification email. But we always answered all tickets within 24 hours (working day). Please give me your email, i will send you tracking ID to view your ticket. Thanks for understanding and sorry for this inconvenience. I hope the server provider will fix it soon.
Ok, I will do a complete pre-configuration of the site and will create a ticket.
Thank you!
Hello! This template supports the modal windows? If true, then what plugins are working properly?
Yes, you can try these plugins: https://wordpress.org/plugins/modal-window/ or https://wordpress.org/plugins/easy-modal/
Hi, i am using theme layout 2, I have added a SSL cert and my page up arrow and my carousel images have disappeared and i was just wanting to know where to find them so i can add the https url
Please provide URL to your page to check the problem.
Hi i sent a ticket with all the details as you will have to login to see the page – I have ignite set up
Thank you. Please follow your ticket. Our support team will answer soon.
Hi,
In product gallery why the picture is not fully square, here is the screenshot :
I need a solution, thank you
I don’t see your screenshot.
hi,
Product detail page, is it possible to enlarge the picture gallery on the left?
Could you please show me more details about what you want?
I would like to ask if it is RTL compatible? and if not, what shall I do to make it? I want to use it for Arabic Furniture Store
Yes, our theme fully support RTL language. If you see any problem, just let us know.