Sorry, i don’t understand the problem. Can you show me some screenshot? It will better to understand. Thank you.

Hello,

I attach some screenshots to see if they clarify.

In this configuration, I have Widgets on both the Sidebar and Product Sidebar, and the views on each page appear correctly.

Https://prnt.sc/fir8zl

However, if I do not put Widgets in Product Sidebar, the Sidebar of both the category page and the product page disappear from the view.

Https://prnt.sc/fira4o

I hope this will be clarified. Thank you

It’s a bug, in our design, the sidebar only display Featured widget: http://wordpress.vinagecko.net/t/cendo/product/simple-product-012/ this design is more impression. If you want to display more widget in sidebar, then you need customize theme.

I understand that this is a bug in your template, which I described in a week before the release of the latest update for Cendo. What to do then? =)

And one more question, I have created tickets in your support site, but did not receive any response to them = ( SW9-4UT-HS3J

“Hello!

1. I have created a ticket, but the link “Forgot tracking ID?” does not work, I do not find the message in my e-mail.

2. I have seen some changes on the site page – now, the Sidebar on the Single Product page is work correctly. But the sidebar is now stopped change the appearance when I switch to other Cendo Theme Layouts.

3. By default, you use the font Railway. It looks really cool! But this font in Google fonts have not Cyrillic RU = ( I have a localized Railway Cyrillic font. https://webfont.ru/font/raleway Press Blue button “Скачать шрифт” for download. How to do it correctly connected? It is possible to upload the font on my site for storage and connection to Cendo?

4. Now I had to connect Open Sans font, page loading is now very slow. Unacceptably slow. Enabling the option Show Loading Page does not help in this situation – page loading is too slow for the e-commerce website. /If you help connect Railway Cyrillic font, then this point is irrelevant./

5. I have found some errors in the vg-cendo.pot relating to ”% s customer review” and ”% s review for% s” plural rules. Your design does not work properly with a localized WooCommerce. You can view the … public_html/wp-content/themes/vg-cendo/languages/ru_RU.po file to identify the problem (I think was able to fix the code). Hopefully, this will help you to improve the template!

Please send me at miiix@jaluze.ru this ticket number and the last ticket number! I badly speak in English and I really hard to create new tickets. =)

Best Regards, (mr.) Denis.”

1. We have a problem with mail server, that is why you doesn’t get notification email. However, you can follow your ticket by use Tracking ID.

2. Sorry, i don’t understand what you mean. Please provide more details about it.

3. Yes, you can use your font as @font-face. Please read this blog: https://css-tricks.com/snippets/css/using-font-face/

4. You should install this plugin to improve loading speed: https://wordpress.org/plugins/w3-total-cache/

5. Thank you. We will check this issues.

“2. I have seen some changes on the site page – now, the Sidebar on the Single Product page is work correctly. But the sidebar is now stopped change the appearance when I switch to other Cendo Theme Layouts.”

Maybe it seemed to me, but the next day after I created the ticket which have access to the WP and FTP, the problem with the sidebar disappeared. I was confident that the necessary changes have made with your team … Now, after I installed the latest upgrade, there is a problem with the sidebar again: http://test.jaluzeru1785701.427.com1.ru/product/test-product/

What should I do: I need to install the upgrade on the primary (non-test) site and then create a ticket to fix the Sidebar? Or you expect to solve this problem and to release a new template upgrade in the near future? – then I wait.

Thank you!

As i wrote, this isn’t problem. We designed right sidebar to display only featured products. And display product tab full width of the container (no sidebar). We will not change it.

If you want to display sidebar with more widget and want display product tab only left column, then you can submit a ticket here: http://tickets.vinagecko.com/ our support team will change it for you. But this isn’t bug! We designed our theme like that.

I think there was a misunderstanding =(
Your template Live Preview: http://wordpress.vinagecko.net/t/cendo/product/externalaffiliate-product-001/
On my site after the last upgrade: http://test.jaluzeru1785701.427.com1.ru/product/cara-a1-2/

Sidebars looks differently. I did not change any of the Sidebar settings.

I just do not need additional widgets, I really like how you have developed a reference template! =)

I figured out how to fix it. I’m sorry to trouble you. A filling of widget Product Sidebar has changed after the upgrade . Thank you.

No problem. You are welcome. If you see any bug or need any help, please don’t hesitate let us know. Have a nice day.

Ok =)
Please tell me about the setup Raleway font.
It should be I do not have experience, but I do not see how set the Cyrillic Raleway font without making changes in your .CSS and .LESS files or creating a child template. I would not like to make changes again after each new update Cendo template in future. At that moment I did so:
1. Copy the font files in the ”... / wp-content / themes / vg-cendo / fonts /” 2. In the file ”../wp-content/themes/vg-cendo/less/global.less” I added:
/* font-family: “RalewayRegular”; /
@font-face {
font-family: “Raleway”;
src: url(”../fonts/RalewayRegular/RalewayRegular.eot”);
src: url(”../fonts/RalewayRegular/RalewayRegular.eot?#iefix”)format(“embedded-opentype”),
url(”../fonts/RalewayRegular/RalewayRegular.woff”) format(“woff”),
url(”../fonts/RalewayRegular/RalewayRegular.ttf”) format(“truetype”);
font-style: normal;
font-weight: 400;
}
/ font-family: “RalewayThin”; /
@font-face {
font-family: “Raleway”;
src: url(”../fonts/Ralew….....

........eight: 800;
}
/ font-family: “RalewayBlack”; /
@font-face {
font-family: “Raleway”;
src: url(”../fonts/RalewayBlack/RalewayBlack.eot”);
src: url(”../fonts/RalewayBlack/RalewayBlack.eot?#iefix”)format(“embedded-opentype”),
url(”../fonts/RalewayBlack/RalewayBlack.woff”) format(“woff”),
url(”../fonts/RalewayBlack/RalewayBlack.ttf”) format(“truetype”);
font-style: normal;
font-weight: 900;
}
body {

But I could not find in your code line by which you are loading Raleway font (do not know what the source), I would like to optimize the code: do not load the fonts twice.
*
After these manipulations, my site is still a little different from the reference in the part of the tab “DESCRIPTION, ADDITIONAL INFORMATION, REVIEWS”

http://jaluzeru1785701.427.com1.ru/product/virtual-product-001/
http://wordpress.vinagecko.net/t/cendo/product/simple-product-012/

I can not understand – in my copy Cendo template, these elements have “font-weight: normal”, and in reference template have “font-weight: 300”, I think. Maybe you changed the template or I did something wrong when make the font connection?
Thank you.

I’ve checked your website and see it working exactly like our live demo:

- Demo: https://nimbus.everhelper.me/client/notes/share/669397/zz2sw55vzgrl4thkmy6o

- Your website: https://nimbus.everhelper.me/client/notes/share/669397/zz2sw55vzgrl4thkmy6o

If you want to change the font or modify CSS, then you should install child theme and write your code in the file style.css of child theme.

You, as always, extremely laconic =)
What do you say about this?
http://screencast-o-matic.com/watch/cDlV6XQXMh
The Opera & Chrome – there are differences; in Edge – no.

So you did not say anything about:
“But I could not find in your code line by which you are loading Raleway font (do not know what the source), I would like to optimize the code: do not load the fonts twice.”

As you write, that I need to use the child template. But you use .less in Cendo My experience is not enough, that would understand how to create the child template in this case.

1. It’s very strange, because i don’t see any different between live demo and your website. Did you change anything in your website?

2. About the font family, we load the font by php function vg_cendo_get_font_url() in the file: functions.php line 668. I think you need modify this function of you want to load local fonts.

I’m having difficulty with the translation: you can not see the differences on the submitted video or in your test environment?
I’ve been doing: localization, template upgrade to version 2.0 (completely removed the old and the new set through the admin panel, click + Add Template)
As well as the above described changes in the vg-cendo/less/global.less, in your file, not in the child theme, because I do not know how to properly set up for this case.

Also I need to know how to properly change
php function vg_cendo_get_font_url() in the file: functions.php line 668.
I wrote that I downloaded “Cyr Raleway” in the WP fonts directory, and you used the function is not appropriate for my situation.

I’m sorry, but I must remind you that in the description Cendo template indicated: Ready for localization.
But due to the fact that you are using unadapted to all language base font, I feel great difficulty in starting the project. I see and I really appreciate your willingness to help me, but so far you have not offered any concrete ways to solve this problem. All your advice is too generalized, and hardly correlated with my particular situation.
I really hope for more concrete help from your side.

Sorry, I think you need to have knowledge about PHP, CSS to modify the theme. I can’t guide you step by step. I’m suggest you should submit a ticket here: http://tickets.vinagecko.com/ and our support team will change the font-family for you.Thank you.

Thank you for another piece of advice.
I do not need to change the font family, I purchased this template because it looks good with this type – is its highlight.
Changing the font in the template in my case, this is a very specific situation. I have to disable and re-assign your procedure. You import the font, and I have to keep it on the server. It seems to me that in such a situation, the development team is obliged to clearly indicate to me all the points that I need to make changes. Suggest the best solutions.
Nevertheless, I thank you personally for attention to me.

Ok. After many days of communication =) , I found, that on the Google-fonts, the Raleway font includes Cyrillic characters now, except italics.
This is Cyrillic: Союз не рушимый, республик свободных
But in Cendo in the Template configuration – I can only choose “Latin” character set for Raleway. Maybe there is an error in the php function vg_cendo_get_font_url() in the file: functions.php line 668? I see that there is a code connected with the “cyrillic”.
Now that you could test I removed any template changes made by me, except for translation. global.less file I downloaded again from the ZIP. For details, please see the attached video.
http://screencast-o-matic.com/watch/cDlnXsQlLO I sincerely hope that we will find a solution to this problem =)

I don’t think it’s problem with the theme. Because the font is function of Redux framework. Font Subsets loaded from Google by Redux function. We will checking about it.

Did you complete to load the local font to your website?

Yeah, it’s really more a problem created by the Google Font = (
Of course, I downloaded fonts on a website, but I can not do it correctly with the child template. When I make changes:
@ Font-face {
    font-family: “Raleway”;
    src: url ( ”../ fonts / RalewayRegular / RalewayRegular.eot”);
.....}
in the global.less in main template, everything works correctly. But most likely, a fonts loaded twice – it is not optimal.

When I try to use the font settings of your panel Theme Options -> Fonts, then Mordor begins in the Template, as Weight is not the same as fonts to fonts and in CSS of template Cendo, in many places, the weight of the font specified number such as font-weight: 500. For example, I can see italic in headlines, where your intention is to use the a light font style appears normal or bold…

Just load the font from local server as you want. And submit a ticket here: http://tickets.vinagecko.com/ include FTP account. Our support team will remove duplicate for you.