28 comments found.
Dear seller, ı have VG WooCarousel – Product Carousel problem. İt is not working. I think this problem about wordpress version. my wordpress version is 4.9.4 please help me www.sakgulli.com
and ı did everything but demo content didnt work correctly 
Hello, I downloaded the new version, installed it, but I could not load the Donnan demo view. Is there a guide about the theme?
Please see the document inside download package to know how to install demo. Or contact us here to get more support: http://tickets.vinagecko.com/
Its a great theme, I’m using like 2 years and works amazing, BUT, you must allow original codes y some texts. I’m using this template in spanish but some words like: ‘Proceed to Checkout’ in Cart page or myaccount/form-login.php can’t be translate by original files. Hope you can give all options to translate the whole theme in the next update. Thank you for you great theme.
I am having problem with white block below my mobile menu category? Why is this showing?
Please submit a ticket here: http://tickets.vinagecko.com/ and provide more details about the problem, our support team will check and fix it for you.
Thank you. Please follow your ticket, our support team will reply within 24 hours.
PS: your support license also expired. Please buy new license to get more support. Thank you!
I cant download my theme anymore… help
Is this theme still in active development?
Yes, we are going to update the theme to make it compatible with WP 4.9 and WC 3.3.x. New version will available for download soon.
Thank you very much!
Hi, we have some problems with the VG WooCarousel plugin which is included in the theme not properly showing new and featured products. We’ve seen that there is an updated version of the plugin, how can we update it? Thanks in advance…
The latest version of this plugin has included inside theme package. Please update the theme in your website to version 1.1 and check again to see how it work.
Hi, thanks for your fast reply, but the version of WooCarousel included in the 1.1 theme is the 1.3 dating back to 2015. I think the latest version of the plugin is the 1.4 which gives full compatibility with Woocommerce 3… Anyway the problem that we encounter is that the pictures of the products (new, featured, etc.) do not appear on every product but only on some of them. Of course all the products have their picture…
Please submit a ticket here: http://tickets.vinagecko.com/ and include URL to your page, admin account, then our support team will check and fix the problem for you.
Does your theme is compatible with PHP version 7 ?
Yes, the theme is fully compatible with PHP 7. But you also check all other plugins and make sure they also compatible before update your server.
How I can update Visual Composer?
Please submit a ticket here: http://tickets.vinagecko.com/ our support team will send you latest version.
Hi, great great template! nice work! I’d like to know if you will update your template to the new WooCommerce 3.0, and if positive do you have an date estimation?
Thanks for purchased our theme. We have plan to update all our theme to make it compatible with WC, It will take about 3-4 weeks. Please follow us on Themeforest to get news update.
Increible diseño: llamativo, moderno, muchas opciones, muchos widgets. Un poco dificil de configurar pero muy funcional. Muy feliz con el diseño para mi tienda. Asistencia rápida!
Incredible design: eye-catching, modern, many options, many widgets. A bit difficult to configure but very functional. Very happy with the design for my store. Quick Assistance!
Thank you very much! It’s our pleasure to assist you.
Hi, I wanna know, is this theme compatible with WordPress 4.7.3 and WooCommerce Version 2.6.14? I wanna buy it.
Thanks for interested our theme. VG Donnan is fully compatible with WordPress 4.7.3 and WooCommerce Version 2.6.14. If you see any problem, just let us know. If you have an other questions, please always ask.
Hi, I bought the theme and I made a ticket please have quick look: Ticket Nr.: 814-XSB-LQX1
I need the theme for our second shop and bought it with this account. I hope this is not a problem. Thx for your quick answer.
We’ve answered your ticket. Please check it.
Congratulations. Excellent theme. Do you plan to add language siwtcher, currency siwtcher, and mobile layouts in the next versions ? Regards.
Thank you. We will not add this functions in next version, because we only provide the theme, and it shouldn’t add add functions like multi-language, multi-currency. Because not all people need the functions.
However, you can add the functions by yourself, it doesn’t to complex. And if you need any help, just let us know.
Is this theme supportive in turkish?
Yes, the theme support all languages and RTL is ready!
There is some weight in the demos of the site is this weight on our own site?
Sorry, i don’t understand. What do you mean about the weight?
Hi,
I have bought the theme provided by you and wanted to have a clarification on my below mentioned query.
I want to do the development on a development server and then make it live on another domain. So in that case do I need to buy another licence OR you are allowing one dev domain and one live domain in a single licence ?
Dev Domain: http://demo.westwaysound.com/
Want to make it live on another domain once the site is complete.
Kindly suggest
Thanks for purchased our theme. You don’t need buy new license in this case. Just need one license for dev domain and live domain. However, we only support you on one domain: dev or live domain.
Where are the demos that you can see in the live preview? I can not find them after importing the demo content.
Nevermind 
It’s all there.
Great! If you need further assist, just let us know.
i,m buy this theme . next install . before . Import file in the note pad . not . please send me . Import file fore setiing theme
It’s a bug with latest version of WordPress. I’m suggest you should install quickstart package before upgrade your website to latest version of WP. If you need more help, just need submit a ticket here: http://tickets.vinagecko.com our support team will help you.
Hi
I am unable to install the demo files
Can you fix this issue?
Thank you
Regards Sriskanth
Yes, please submit a ticket here: http://tickets.vinagecko.com/ and include FTP account. Our support team will install the theme for you.
I think there is a bug – the style presets don’t save. The only way I can change colours is force CSS which is kinda crappy.
Please enable LESS Combiner in the Theme Options when you want to change the presets color. Please check and let me know if it still not working.
It is enabled already. I just used find/replace in the CSS for now.
Ok, please submit a ticket here: http://tickets.vinagecko.com/ and include admin account. Our support team will check this problem for you.
Hi, I am interested in buying this theme. I have two concerns: 1) I do not like the preset colors, can I change theme to my color through framework or css files ? 2) I have massive number of attributes for variable products, but I see only size in your case and they do not filter the product. So can I add n number of attributes and have these attributes on the left sidebar to filter on shop page ?
Thanks for interested our theme. Here are my answers for your questions:
1. Sure you can change the color of the website as you want. You can do it in the Theme Options or write custom code in the file style.css of child theme.
2. You can add more product attributes as well.
If you have other questions, just let me know.
Thank you replying. On the shop page, is there a filter by with attributes ? On the demo page it does not work.
Also, another question I like the demo 3, its exact layout as I want but I have a large menu so is it possible for me to use header for demo 1 or 2 with menu spread down in Demo 3. Thank you
1. The filter is working fine. You can filter by product size in the demo as well.
2.Yes, you can do it as well. Just need set default layout = layout 1 or layout 2 but load the default page from Visual Composer = Home Demo 03
Congratulations! Great design.
Thank you!
