23 comments found.
Having purchased this theme almost 2 years ago I seem to have problems all the time with it. While I love the design and look , it is extremely slow to load especially after I have updated the theme files! I have reduced all my image sizes, and the front page loads in 32 seconds! I have been in contact with my hosting and they said it is down to the programming of the theme? Now how am I meant to fix this? I will not pay AGAIN for extended support its a joke having to pay for every single thing that goes wrong with this theme. Unless I get a resolution I would AVOID this theme by a mile! Too many problems and loads so slow!
Having purchased this theme almost 2 years ago I seem to have problems all the time with it. While I love the design and look , it is extremely slow to load especially after I have updated the theme files! I have reduced all my image sizes, and the front page loads in 32 seconds! I have been in contact with my hosting and they said it is down to the programming of the theme? Now how am I meant to fix this? I will not pay AGAIN for extended support its a joke having to pay for every single thing that goes wrong with this theme. Unless I get a resolution I would AVOID this theme by a mile! Too many problems and loads so slow!
Hi there, I have just received and email about an update to the theme. I’m wondering how do I go about updating the theme? I have a child theme installed and active. And on the parent theme (actual VG Dorado Theme) it doesn’t give me an option to update in the back end? Do I just install the new updated theme files from my downloads section? I appreciate your help in this situation
You just need download new package, unzip theme vg-dorado.zip and upload new files to replace old files in your server. Please search on Google to know how to update a WordPress theme.
PS: please don’t forget to backup your website before update.
Hi purchased this theme last year but I have noticed the plugins that come with it do not update automatically ? I have no way of updating them and they are causing my site not to run correctly?
Hi, I wanted to know whether this theme will support yith plugins, mainly yith multi-vendor plugin.
Thank you
Yes, the theme is using YITH WooCommerce Compare, YITH WooCommerce Wishlist
will the theme work with yith multi-vendor plugin?
Yes, it will working fine with yith multi-vendor.
Hi there, I have just installed the theme and when trying to install the plugins I’m getting “Something went wrong with the plugin API.”. Can yo suggest a solution asap please?
I was able to upload them manually so problem sorted. However when I activate Visual Composer its asking me to update to the latest version and that can only be done on your (author side) see details here : https://wpbakery.atlassian.net/wiki/spaces/VC/pages/524337/Can+I+update+WPBakery+Page+Builder+if+I+have+purchased+it+in+a+theme
Will this be done for the theme??
Please submit a ticket here: http://tickets.vinagecko.com/ to get the latest version of Visual Composer. Thanks
We have managed to provide a server other than the one that has them blocked, the address is the following: https://iaw.com.co/web/wp-admin/ the user is: admin and password: admin123, we have mounted there the template, and it is not the first time we set up a template, as to send us to read the manual, we only need to know why we do not leave social networks by putting in the address space, as well a header where a wolf comes out , there is no way to remove it and put it through the template but through css, the subscription service to the mailing list is in the widgets, but the plugin does not appear in the template, please we need to give us a real support to the template , because it is the first time that something happens to me in themeforest and I have bought several blank templates here, I do not want to continue giving bad marks, but I am not satisfied with the support that it gives in the site, I will make the change of qualification when I can to help me solve the problems I’m telling you.
After installed the theme, you also need assign widget to correct position. I’m just checked your website and see you do nothing! Just installed and enable the theme. Right? You even doesn’t import sample data. So how it can display like demo? It seem like you also don’t read the document of the theme.
We decided that we will don’t waste the time for the customer like you. Because it seem like you just want to get the money back. It’s ok. Just open the refund request. You can keep the theme package!
Ok, I accept my error, the truth was I had not seen the IP I did not know what happened to me, but hey, I already sent his IP to verify that happens from the server where the site is hosted, once that is done, we will know what happens. .thank you very much.
No problem. But you should remove your rating, because it isn’t correct! https://themeforest.net/ratings/2698245
We have managed to provide a server other than the one that has them blocked, the address is the following: https://iaw.com.co/web/wp-admin/ the user is: admin and password: admin123, we have mounted there the template, and it is not the first time we set up a template, as to send us to read the manual, we only need to know why we do not leave social networks by putting in the address space, as well a header where a wolf comes out , there is no way to remove it and put it through the template but through css, the subscription service to the mailing list is in the widgets, but the plugin does not appear in the template, please we need to give us a real support to the template , because it is the first time that something happens to me in themeforest and I have bought several blank templates here, I do not want to continue giving bad marks, but I am not satisfied with the support that it gives in the site, I will make the change of qualification when I can to help me solve the problems I’m telling you.
After installed the theme, you also need assign widget to correct position. I’m just checked your website and see you do nothing! Just installed and enable the theme. Right? You even doesn’t import sample data. So how it can display like demo? It seem like you also don’t read the document of the theme.
We decided that we will don’t waste the time for the customer like you. Because it seem like you just want to get the money back. It’s ok. Just open the refund request. You can keep the theme package!
I am very dissatisfied with the options of this template, and above all with the “support” that has provided the author, as he says he “can not” see the site that we are riding with that template www.creacionesmongui.com says that he communicates Since vietnam, but in reality it has not even sent me the IP to verify if they have it blocked for access to that server, but I think that already almost a week sending you the problems that are presented and so far has not been able to solve Nothing, it is something very bad, I had never had problems with templates bought in thmeforest, but now I will be revalued to continue buying here. I’m very upset about this situation.
I’m very sorry, but we can’t view your website at www.creacionesmongui.com. This is the truth! You can see my screenshot when connect to your website here: https://s.nimbus.everhelper.me/share/1076772/26wqxco78mmthf88157k You should contact your hosting provide to ask about this problem. Or try use another hosting.
We are here and ready to support you. But we can’t do it if we can’t view your website and don’t know what is the problem. The theme is working fine in the demo as you can see. If you move your website to another server and can show me about the problem with the theme, we will happy to refund for you.
The answer can not remain the same, please, I’m not to blame that you do not have access, I already told you to send me the IP and it does not, if the block on the server is because you connect from Vietnam, or if its ip in a particular way that is blocked, but I can not continue wasting time, every time I write it takes more than 24 hours to respond, offer me a solution, do not put me any more problems that I do not I can do nothing, you tell me that you can not enter the site, I tell you to send me your IP address from where it is connecting so that those who provide me in the hosting tell me if they are blocking it, and it does not, Tell me that there is a solution for this situation? I have lost a week of time without solution and what we need is to advance, or at least tell me if this address www.decucuta.com if you can enter, to mount there the template and you can say Which is what happens, or if we are here that we did not know as m To delete the template, please wait for confirmation if you can enter www.decucuta.com
Another solution that could give me is to change the template, I have seen this one that belongs to you: VG Vonia – Minimalist, Clean WooCommerce Theme would like to know if it is possible to do that?I just need solutions, please do not put me in any more trouble.
I also can’t view the site: www.decucuta.com https://s.nimbus.everhelper.me/share/1078682/8ryt3qunwy2y9x9ikcyt
We are still in the same I need solutions, I’m not to blame if your IP address is blocked by this server here, but I repeat, I have asked for the IP address for 2 days so if it is blocked, I can ask the Hosting that unlocks it, but even that is the least you have done and continue sending only problems, it does not provide a solution, I have been asking you for more than 24 hours solution options but you insist on only showing more problems, I will do Know this to themeforest directly because it has been a nightmare this “support” that has provided only problems and no solutions.
We have provide IP Address in the ticket. But it seem like you don’t want to solve the problem. You said the theme isn’t working but don’t provide any information, even block our IP, so that we can’t check your website. It seem like you only want to get the refunds. Right?
Let’s see, where is the IP address? that says you sent me for the “support” you have on your website? there is NO SUPPORT, there is nothing, you from the beginning have been shielded in that you CAN NOT SEE THE SITE and we have not even been able to tell you what is not working, in short this is a crappy support, and in fact I am reviewing and it seems that it is common in themeforest to appear characters like you who put something, sell it and then DO NOT GIVE ANY SERVICE IS SUPPORT, it is total trash, does not give solutions, only continues to add more problems and complicity with the site of themeforest protects characters like you, this really is a big scam.
Let’s see, where is the IP address? that says you sent me for the “support” you have on your website? there is NO SUPPORT, there is nothing, you from the beginning have been shielded in that you CAN NOT SEE THE SITE and we have not even been able to tell you what is not working, in short this is a crappy support, and in fact I am reviewing and it seems that it is common in themeforest to appear characters like you who put something, sell it and then DO NOT GIVE ANY SERVICE IS SUPPORT, it is total trash, does not give solutions, only continues to add more problems and complicity with the site of themeforest protects characters like you, this really is a big scam.
We can’t support when can’t view your website! It seem like you block out IP for some reason. Maybe you only want to use the theme but don’t want to pay for it then you wrote theme not working!
That’s fine! Just open a refund request, we will send money back for you. Don’t need to behave that way!
Ok, I accept my error, the truth was I had not seen the IP I did not know what happened to me, but hey, I already sent his IP to verify that happens from the server where the site is hosted, once that is done, we will know what happens. .thank you very much.
No problem. But you should remove your rating, because it isn’t correct! https://themeforest.net/ratings/2698245
Impressive design, beautiful theme mate! Good Luck With Sale 
Hello i have bought this template but i am able to install it properly, any support would be appreciated Thanks in advance
Thanks for purchased our theme. Please submit a ticket here: http://tickets.vinagecko.com/ and include URL to your page, FTP account, Database information. Our support team will install/config the theme free for you.
Thank you for your reporting. We’ve fixed the problem.
very good job, all the best for your upcoming sales 
have a nice weekend !
Thank you!
Congratulations!
Amazing Work, Good Luck With Sale
Thank you!
Congratulation! doing good job keep it up.
Thank you!
Great job. Impressive design and functionalities. Good luck with the sales
Thank you!
Cool theme
Thank you!
Great work! Best of luck with future sales
Thank you!
Nice theme gud luck
Thank you!
Amazing theme, Good Luck With Sale
Thank you!
