I purchased this theme and I want to know why there are weird spaces when my products are in the grid view on the shop page. How do I fix that?
Please submit a ticket here: http://tickets.vinagecko.com/ and include URL to your page with the problem you’ve got. Our support team will check and fix it for you.
We had the same problem of fadeaway000 and we solved it modifying the minimum and maximum height of .shop-products .product-title.
Problem is it looks it affects the .vgw-item.vgw-timer-large field, because the description of the product in the homepage disappeared.
Me again. The problem with the .vgw item is solved but we have another issue, more important. This (beautiful) layout is supposed to be mobile friendly and fully responsive. Yet, on cellphones (not tablet or iPad) the top menu isn’t complete. The users can’t log to the site on their account.
You can check the site at: www.triskellromance.it you’ll see that it works perfectly on PC and iPad. while on cellphones you can’t see the top right menu.
Could you please let me know what do to?
Demo is not working.
Thank you for your reporting. We’ve fixed the problem.
Ladies and gentlemens,Im fresh client and i couldnt open a ticket cause that http://tickets.vinagecko.com/ is not work … upload_max_filesize directive in php.ini. problem
Sorry for this inconvenience. We have a problem with the server and we’ve fixed it. You can submit new ticket now.
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Sorry for this inconvenience. We just fixed the problem with the server. You can view live demo now.
hi,I purchased this theme…but works too slow. Can you help me? Thanks
there’s one? templates is very slow…
and woocommerce grid shop is non-aligned
Sorry for delay reply. We have a vacation for National Day, and just back to work. Please try follow this to speedup to your website: http://www.sparringmind.com/speed-up-wordpress/
I think you need install W3 Total Cache, compress your product images …
Hey How long does it take for your Support to answer ?
Could I get some help with the theme ?
Sorry for delay reply. We have a vacation for National Day, and just back to work. Is there anything we can help?
Why are you deleting my Support Tickets?!
VGW search Element is not responsive on mobile device… its useless on mob. Any advice?
Thanks for your reporting. You can write custom CSS code to make it display as you want. You can reduce the width of the search box as well.
Is the template easy to install – one cow inside Wordpress or does it need a technical expert ??
Yes, the theme is easy to install, but you also need to have knowledge about WordPress. And we also can install/config the theme to make it work exactly like demo for you, then you can easy to customize the theme as you want.
I Just purchased this theme but demo data is not being imported correctly
Please submit a ticket here: http://tickets.vinagecko.com/ we will help you install/config the theme.
It seems your demo is down. Please check
Thank you for your reporting. It working fine now.
i interest with your themes, but i want to develop the e-library, can i remove the ecommerce? so, our visitor can read our books we upload just clicked the cover listing. Can this themes support my request?
Yes, you can hide product price, shopping cart as well.
Not hiding, i mean we dont sell the book, but we just display the grid view or listing the books cover in front end web. So, When visitor clicking the cover they go to post and have to download it without buy. Just like a e-library (every people can download and read the books free)
You can do it as well, just place download link in product description. You also can sell digital files as well, because WooCommerce fully support it.
Hi I couldn’t see the preview, is there another place i can see it?
Sorry, we have problem with hosting. Please come back later.
Hi there, I think the demo is down
I know, we have problem with hosting. Please come back later.
Few skins in this theme are clear copy of our fastor theme. Whole SkyBook theme was already reported to envato support.
The top one – same concept, same banners, same colors, same size, even the same image in slider. Only main color is different.
I also posted this on envato forum to get few opinions about it. Even AlekseyZhdanov (Moderator) posted that it’s clear copy but now his comment is edited. https://forums.envato.com/t/is-this-copy-or-not/153471
Please contact this account: https://themeforest.net/item/skybook-book-shop-responsive-magento-theme/19317334
They are owner of Skybook. We’ve just bought WordPress license from them.
PS: I think the layout is common, you can not take it as exclusive. Is this copy or not: https://prnt.sc/i8xxaz
And you use the same photos, the same colors, the same banners, the same layout, the same text proportion. YOU DON’T EVEN USE this colors in this one skin: https://cl.ly/0606242s0Y1c
PS. https://prnt.sc/i8xxaz – please post is somewhere on the web (forum, facebook) – so people can make laugh of you
It’s not my screenshot, the owner of Skybook sent me. Why you don’t talking with him? I also want to know who is owner of the design.
I talk with Plaza-Theme also. And theme is already taken down:
Please give me me 3 days, I need contact Plaza-Theme to clarify this. Thanks.
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