7 Reviews
Hello
Phrase: If you want to know the strength and durability of the company, it will appear after the sale, and this is what the support center has really proven, in all fields, even out-of-theme consultations, and because I am pleased with what they offer, I bought another theme because I am confident, reassured and sure that they provide me with all kinds of fast and professional support perfect.
Thanks a lot
Hard to customize. Graphics are nice and very well done. most part are self explanatory.
Author response
HI there,
Sorry to hear that you struggle however you should know that you can always submit a request at our help center where our support team will be happy to help anytime. As your review does not provide more information about the issues you do encounter, you should also know that we do have our themes documentation where you do have an oversight of our themes options and all the possibilities you do have with the theme. Also as we could not locate any request created by your Envato username we would appreciate it if you could do this as our support team can for sure help and provide you with guidance.
We do hope that once this is resolved that you will reconsider your rating.
Best,
Edge
Advertised as easy to use drag and drop. Yes when you have used the system and learnt it. Yes when you envision what the page looks like aside from being able to see it.
Needs to be learnt and should say so. Loads of power and you need to learn. Nightmare with existing content for me.
There should be an expertise rating to help with purchase. This is a five out of ten expertise rating required to use. I will seek a refund in hope.
Author response
Hi there,
We are really sorry to hear about this bad experience you've had.
We managed to find one ticket from you on our support forum and as we could see our agent answered you but you still didn't reply after 7 days https://edge.ticksy.com//ticket/2063815/
Our support team is there on your service and will gladly help you if there is any issue you are facing off using our theme. Having pleased users is our highest priority.
Please, let us know if there is anything we could help you with.
And if you actually decided not to use our theme, you are able to submit refund request that will be checked.
Of course, looking forward to hearing from you again.
Best regards,
Edge
