707 comments found.
i need to reissue my license to another site my code is 400c4898-e28e-4bcc-b91a-15d185644899 and i need to install the theme to www.greekradio.simpleradio.gr
I see there was a theme exchange among our themes so no problem, the code was reissued.
Hello, this theme doesn’t display the track title for listeners and it’s a shame. Do you have a date when this will be possible? is the template compatible with radioking???
While for something with similar design, you can check out this:
https://pro.radio/pro-radio-template-demos/demo-11-dark-dub-techno-radio/ Also with 3D header animation here: https://pro.radio/pro-radio-template-demos/demo-09-synthwave-radio/je l’ai déjà acheté mais il n’est pas compatible avec élémentor
correction
the template is probably compatible with elementor, I’ll test it.
Is not “probably” compatible 
It’s built FOR elementor, all demos are built with Elementor and also it has quite a good amount of custom widgets for Elementor (radio shows schedule, current and upoming shows, player and much more) so you can be sure it can be edited with Elementor.
hello now that things are clear, do I need to buy another template version, since I’ve already had it for some time?
I’m assuming you’ll say yes to get your money back.
I don’t see your account linked to any license. If you have a license with another account, you can update using that account. On themeforest udpates are always included.
hi how can i make archive or single page design using elementor how can i add the list of podcast in elmentor for arvhibe page
Hi, for this question please contact our helpdesk at this link https://www.qantumthemes.com/helpdesk/
Support is not provided here on the product presale form. Regards
Hello, I have a pre-sale question. Does the theme now display the track info from the stream – and does Shoutcast work with your audio player?
Hi, this theme doesn’t show the track title, nor we plan on adding it at the moment, sorry. Shoutcast should work fine, no problem for that. Regards
HI after updating the theme, it gives me this error (clearly visible on all pages of the site):
Warning: Undefined variable $optarray in /home/mhd-01/www.napolilounge.it/htdocs/wp-content/themes/vice/sharepage.php on line 34
Warning: Trying to access array offset on value of type null in /home/mhd-01/www.napolilounge.it/htdocs/wp-content/themes/vice/sharepage.php on line 34
What should I do? Thanks for your help
Hi, that’s a PHP warning, not an error. You need to disable warnings: edit the wp-config.php and disable warning (also error displaying should be off).
https://aristath.github.io/blog/wp-hide-php-errorseven following the instructions indicated, the problem is nor solved 
Hi Sforino, this is more of a hosting related question, if our support can’t help, you can for sure get a more precise response from the hosting provider. Just ask them to disable error on your site, for them it takes a click. Regards
okok, thank you
Hello. I made a menu with anchors links and on the page used Elementor Menu Anchors. The menu doesn’t work in Safari. But if I use the mypage.com/#anchor it scrolls to the right segment.
Hi, please email us at support@qantumthemes.com and provide your site link and purchase code, we will give it a look. Thanks
hello, I am about to purchase your audio player on envato, we have an icecast 2.0 streaming link could you try it and tell us if it works on your player before purchasing? we bought another before and we had a problem with the link compatibility…
http://eco.onestreaming.com:8922/streamThank you in advance.
Hi, as replied in the other ticket, the link is not opening for us. It may be geoblocking or other reason but i can’t confirm it’s working.
Please check if you have any geographic limitation that could prevent us from accessing.
Icecast 2 should work perfectly though.
We purchased this theme a while back and installed it on a test server, but the site never launched, and we are trying to get it on the production server now and need help finding a form or any way to reset the purchase code. The website sends us in loops with no solution. Please help!
Yes that’s correct, the site never went to production, so the license has been reissued. Please retry now. Regards
what is this Server check plugin please answer in specifics ? is this something thats going to add extra load to my gt metrix score.. is this a plugin providing you full access to my site and credit card information or access to my actual server and cpanels?.. there is no info about it in the changelog please clarify as to how its needed by the theme to operate? is this providing auto updates? i though thats what the envato market plugin was for. you know the term if something is not useful its useless so id like to know specifically why this plugin says required? because im not getting any auto updates with or with out it
your documentation says its only for php version 7.1 and 7.4 whish is depricated and will actually hurt my setup if i have to downdrade
is the theme compatible with 8\php 8.2?
Hi, you need PHP 7.1 MINIMUM. version 8 is recommended. The plugin Server Check is just an admin page to verify your server configuration and pho modules
I am trying to add my license to a new website, but there is no way that I can reset it as the original website has been deleted and now I can’t access support as it was a while ago that I purchased this.
Please could you reset my license so I can attach it to a new site? If it is still registered to another site, could you tell me which and I will remove that one.
Good morning and thank you for contacting us.
I’m sorry but you can’t build a new website with the same license key.
A license can be used to create 1 end product. Each installation requires its own license code.
You have to purchase/own a license for each publicly accessible domain install of the theme.
Deactivating or deleting a previously used license doesn’t entitle the license to be reused for a new website.
For more information please check the Envato regular license definitions here - http://themeforest.net/licenses/terms/regular If you want to request more information to Envato: https://www.envato.com/contact/The license is for use on one publicly available domain. I have removed the old domain and wish to use it on a new site. The ‘end product’ is a website – an identical website – which I am migrating between domains.
Please could you reset my purchase code as per the Envato terms you referenced above.
Hello, I’m sorry but as previously explained, here and on 2 emails, you cannot recycle a license to make a new website. Doesn’t matter that the previous website is no longer existing. The license was used for 3 years on the old site. To make a new one, a new license is required.
If you are in doubt, i’ve linked the Envato customer support for more information.
Regards
Thank you for your reply. This isn’t a new a new website but the same website being moved to a different domain. This is standard practice online for any number of reasons, in this case a simple rebrand. Anyway, thank you for the link, I have contacted Envato regarding this matter.
I am surprised at this. I have paid for the use of your theme on one website and have supported you and your themes for years, recommending you to clients even, but this just comes across as greedy.
Oh I see, please let me check
Yes that’s correct, I see there was a staging installation in a test subdomain and then it was moved back to the old location, so in this case there is no issue.
The code has been reissued.
Best regards.
Thank you for your time in this and apologies for any misunderstanding.
The misunderstanding was on our end, thanks for your kind collaboration, i hope your project is proceeding fine and the activation was correctly concluded. Regards
I am trying to customize the “Releases” page. How can I do this? I’m unable to find what “template” this is using.
Is it possible to add a new field that would allow me to add the Spotify embedded player?
Hi Robert, the release page is an automatic archive and can’t be edited, you can make a custom page and add the releases to that page instead.
I am trying to register on your website, but it says the purchase code is invalid. I am copying and pasting it right from Envato, so I know it’s correct…and my support is active.
Please help so I can register properly.
On weekends the Envato api is sometimes lazy… Please send us an email to support@qantumthemes.com and include your purchase code, we will check it for you
Can I use Ninja Forms or WPforms instead of Contact 7?
regards
Hi, I disabled the license on the old domain and tried adding it to a new domain but it says it’s already used and to contact support.
But support has expired for my license, so i can’t access your support portal.
do i really have to purchase support to reissue my license?
Hi, I see an activation made 5 hours ago on evaandi.com and you already had a staging installation made on 2022/03/13
i disabled the license on the .dev site. I added the license to evaandi but it gives me error saying that its already used.
Sorry I made a search by username (since I don’t have your key) and found another activation that was for Kentha. Please try again now the Vice license. It was clearly a temporary local installation so i can make a reissue.
I have deleted my database since I was only looking at the full site and functionality and now I need to build on it… Now it’s saying that my license is not valid and need to purchase another?
I did press the reset my license link and waited but nothing.Still the same message “Error: your purchase code is already in use on another website, contact our helpdesk to reissue the license. Request a license reset and reissue”
I did and still waiting for the email that was never recieved.
What is the next step?
Thank you.
Hi, I see it was a staging installation in a subfolder and not a true site, so a reinstallation has been allowed. Please retry now. Regards
Thank you it works. Awesome. You guys are fast
Well, we try to… If you write at night for sure we are not this fast 
but we do what we can
Seems the iframes on the blog pages are buggy… dont see blog content when drilling down from the BLOG menu to specific blog entries.. scroll works but seems z-index is off or positioning bug in chrome and edge.
Ok it was not actually Mixcloud, the problem was caused by a new plugin we are testing called Antispam Bee, which apparently is breaking ajax page load. We will just stick with Akismet.
thanks again igor
Hi, I haven’t received an update of your Vice: Underground Music Elementor WordPress Theme from QantumThemes on the Downloads page.
Hello, for technical support, please make sure to contact us via HelpDesk at this link
https://www.qantumthemes.com/helpdesk/forums/forum/vice-music-dj-and-music-band-wordpress-theme/Best regards
How do I access vice classic? I do not like the new theme as much.
Hi, just don’t install the DHRK child theme. For more support please extend your theme support period.
Hi! What is the bootstrap plugin you are using now? since the bootstrap shortcodes for wordpress is no longer in the wordpress repository
Is there any way to make the video background work on mobile?
Most of mobile phones are blocking it. Instead if you add a video background from Elementor, it has some way to bypass the security limitation and on some devices it works (not on all)
