Hello diZsa and thanks for the detailed review. If you have any trouble with the use of the theme please get in touch with support, at this page:
If you don't know how to find your purchase code, Envato made a quick guide here:
If you have any issue subscribing to the forum please get in touch via email at firstname.lastname@example.org, we will help you as fast as possible.
At the moment, I can't find any unanswered helpdesk request, but as for Vice we have some hundred answered tickets, for human mistake one can slip sometimes.
If your ticket was not answered in a satisfying way, please put the link to your topic or your forum username in your email.
For all the new customers, I'd like to point out that this theme, despite its huge success and many recognizations and awards, is less user friendly than newer ones.
Vice doesn't require any coding, but the new Kentha is for sure faster and easier to set up. Therefore, if you like the style and you didn't purchase Vice too much time ago, you can ask us for a theme switch.
I really hope you can get in touch with us soon in order to solve all your issues and turn your opinion into a very positive one ;)
Have a nice day!