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I would like to create a ticket support with that does not work.
I have to verify my account, but I don’t receive the email.
You can use your purchase code to verify when creating ticket.
How do I do that? It says this “Account confirmation required”. Where can I enter man purchase code?
Please open a ticket in our new system instead:
I did. How fast can you respond?
Sorry for the late reply. We will respond your ticket shortly.
hello you still do not fix the bug of like?
Sorry for delaying that. We will give you a quick fix soon.
Hello, i’ve issue with import demo.
“Maximum execution time of 29 seconds exceeded in /home/content/n3pewpnaspod02_data03/26/42657926/html/wp-includes/class-wp-image-editor-imagick.php on line 358
what should i do?
max_execution_time 300, my hosting values.
Please try increase this limit also.
If this does not help, please open a ticket so we help you in importing sample data.
Hello, I have activated Rest Api for Wordpress, but the information from Video URL is not coming with the post information. This is your extension and please write me how to include it. Thanks
If I buy the plugin Elite player works?
Instead of the YouTube player will appear the elite player?
Yes, Elite player also applies to Youtube videos.
Currently, you can use that plugin with our theme to automatically get thumbnails for self-hosted videos.
Hi, yes, but the player can´t be embedded without customization. Would it please be possible to get the player of this plugin (videojs) to the VideoPro core?
As you can see, videojs is mentioned in that list.
Yes, of course, I know. But the videoJS player of this plugin can use multiple encodings / qualities and you can encode all videos, which your theme and plugins can´t do. I´ve got a customization from you, where you included this plugin, but it would be great to have the support officially at the core / child theme.
Thanks, we got it. We will consider that.
Hi Director of CactusThemes I wanted to ask you if you could combine the UserPro Plugin
in the Theme This plugin is great As opposed to all combinations you have combined
theme my login No longer works like it used to be for profiles
buddypress Already out of date
membership 2 No longer supported by WordPress
Thanks in advance
Hi CactusThemes can you help me
When a memberhip user Creating a channel He can edit Or upload a picture for the channel
But he can not upload a Thumbnail avatar for the channel
Do you have any solution to this?
Thanks for your suggestions. We will consider that.
I do not mean the big picture I meant the little thumbnail
Do you think about allow showing avatar of channel’s author there instead? So you can have an option to change author’s avatar
I understand. But currently there is no option to change channel’s avatar from front end. So I advised you consider showing author avatar instead to be able to change it.
With the elite player the video in playlist pauses when a user changes the browser tab?
We can not reproduce that issue. Can you open a ticket so we can check this more details?
Hello, can I turn off the Video Lightbox for a single post or a single category of post? My website is membership protected and I want users to see thumbnails of videos, but can’t let them play video in the lightbox. For other content, which is free I want this turn on. So, I don’t want make global changes, just a changes to category or post.
Thanks in advance for your answer!
Unfortunately we do not provide the such as option. You only able to turn Lightbox on/off for all archive pages.
Is it possible to put the video format of posts on a page by shortcode?
I need to use cactus video on a page, but on WPBakery there isn’t option to put videos.
Can you help me with this?
Sorry, We are not sure what you want.
We allow you can use WPBakery to add the elements Smart Content Box, Posts Slider to show the videos anywhere.
Please take a look.
How can I do it?
Ok! It worked, but I lose the comments and video actor functions.
I need to customize the internal pages of posts, is it possible to put an individual header image in each post and a menu to be the same as the image I sent?
Any chance of your developers adding more features rather than just fixing update issues? Would be nice to allow uploaders to add videos to playlist that they did not upload themselves.
Please add some modern day features.
Please take some inspiration from modern youtube app and or website and Netflix.
Thanks for your suggestions so far.
We see you have requested a lot of addtional features, but still see you have not purchased the theme. Just curious what you are finding?
When import the sample data package, it can’t delete it. It should make as avada, the demo can be import and can be delete. Upset for it.
We will check if we can provide an option to bulk delete the demo data.
Hi, can I test the admin panel before buying?
Sorry that we do not provide admin access.
Hello, I have sent a couple of support tickets for the videoflix theme which I purchased and installed. I really need help with it. May need some customization if the site can’t do what I ticketed you.
Yes, we will check that shorly.
Hello, we are looking for a solution where members can access training videos from a private area (individual login for 200 members).
We do not want to host the videos on YouTube or anywhere where they are visible to the general public.
Can your theme support our requirements.
Thanks for contacting us.
I think you still can use Youtube or Vimeo, they provide Private option so you can only list your videos on your site.
Then if you want to require logging in to view the video, we support building the membership plans to do that.
Im tried setting up the demo content but its showing way too much than i added. I also not able to remove any of the top content. I wanted the site to look like v6
albanianvideos.com Plesae help me get that look
It souds like you forgot to install Widget Logic plugin. Please install and activate it, your site should display better.
Please look again at ticket https://cactusthemes.ticksy.com/ticket/1978936/#comment-10077585 from April this year!!! I purchased this theme which advertised its compatibility with Buddypress. However, if using BP, users cannot create own video channels nor can they promote their channels on their profiles, which, in a video-based theme, is rather weird.
Currently the user still can create channel/playlist/video from their public profile. We will try to improve these features for Buddypress profile as soon as we can.
Thanks for your understanding.
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