2535 comments found.
Congratulations on the theme good work !!!! I want to create a portal in which users upload their videos, well there.
It is possible that in your theme there was an option that users put the codes of their google ads and they receive the income from google for their videos ???? Directly in your google account.
Or do you know of a plugin that does it and works with your theme?
Thanks for your reply,
Best regards
Hi,
Sorry, our theme does not support that at this moment. I also does not have a good recommendation about the plugin that supports it. Sorry again.
Best regards,
Can channel owners post products for sale in the store ? Would this be compatible with the newest WordPress version ? Could WooCommerce be added ?
Hi,
Thanks for your questions.
You can use Woocommerce and newest Wordpress version, but the channel owners does not have an option to post the products. Sorry.
Best regards,
Would they if WooCommerce & multivendor plugin was added ? By default, the store is just for admin ? Does the new version have an auto-update feature ?
Hi,
We have not officially supported multivendor. Please use it with your own care. For auto-update, you can check this article:
http://videopro.cactusthemes.com/doc/docs/installation/automatic-updates-from-themeforest/I need to install new version, but some mods were done a while ago but I want to keep them, so any special instructions ?
I am not sure how you make the modification. Please keep in mind that the themes and plugins file will be replaced with the new ones. So if you modified directly to the files, they will be lost.
Best regards,
I don’t understand. The mods were done by yourself a while ago and not to the plugins but to the theme layout selection, homepage used etc. can this be kept with the new theme upgrade ? For future reference, how can the theme be installed to support any upgrade but keep modifications ? This is a very serious issue, if I go about making modifications to the theme to suit my needs, then upgrade to the newest version of the theme without being able to keep the modifications, means I have to do things all over again from scratch, the beginning. Not a good practice for a theme & can be very expensive, so how can this be avoided ?
Hi,
Sorry, but we can not remember what we have done on the client site. If you ordered our customization service, we always make the changes from child theme or new plugins. That will keep the changes safe from updating parent theme.
The configuration via Theme Options will be safe. Only the modifications that made from theme or plugins files will be lost. If you have the such modifications, please migrate them to the child theme.
I don’t understand. If I install – upgrade to the new version by the default method, upload the new zip file mods will be lost ? Yes you did the mods so it would be child theme, so could I just do the above, install new version from the zip file ?
Hi,
The mods in child theme will be safe. You just upload the parent theme and the plugins only.
Best regards,
So to clarify, the store feature is just for the admin-Correct ? Only admin can post products for sale ?
Yes, that is what the theme support. If you need the extra features, you can find the plugins.
after update, Background problem for site (Theme Layout Inbox)
Hi,
Can you provide more details about the issue?
Best regards,
Before Update: https://imgbox.com/qBv7GstQ after update: https://imgbox.com/aOUsJo2L
I just bought your theme yesterday and I have tried importing demo content but its not working and I have reached out to your support site and I have not gotten any response. Is this how you operate?
And there is no Videos to guild me.
Hi,
We will check the ticket and help you to solve the issues shortly.
Best regards,
A heads up your demo site isn’t working. 
I was hoping to see what it looks like. It gives a cloudflare error and says host isn’t working. I tried a few times.
Error 521 Ray ID: 6852974faf282d2e • 2021-08-27 04:35:05 UTC
Provides this error whenever I visit. I have tried chrome and firefox
Hi,
The site was down yesterday, but we indeed fixed it. Can you clear cache/cookies and check again?
Best regards,
Still giving that error. Perhaps whatever caused the issue hasn’t acknowledge it yet.
after update, Background problem for site (Theme Layout Inbox)
Before Update: https://imgbox.com/qBv7GstQ
after update: https://imgbox.com/aOUsJo2L
Hi,
Please check the setting in page editor, there also is an option to change the body background. Maybe that option is overriding the option in Theme Options.
Best regards,
I just bought the theme tell me how I inserted the series
Hi,
Please open a ticket, then our support will help you.
Best regards,
How can I remove the cactus themes branding ? Can I remove the branding when the site videos start to something else or nothing instead of VideoPro ? To be specific, can all branding be removed ?
I also noticed the dark theme does not work correctly. When I click video > then choose dark theme, the whole page goes blank-black, but the video is the only thing visible.
I also purchased support for 12 months, just to let you know.
Hi,
If you extended your support, please open a ticket here so we can help you better.
Appearance > Customize > Additional CSS
Best regards,
I tried to open a ticket, but the system would not take my old username & password. I tried to sign in using my Envato info but could not do that either, I received an error message something about Facebook, get etc. Password recovery is not working either, I have been waiting about 20-30 minutes and no recovery email, but it did take the email address. The system is asking me to create a new account & asking for my order number, where do I find my order number ?
Hi,
To find out the order id, you can consult this article. Please try and let me know if you can open a ticket.
https://help.market.envato.com/hc/en-us/articles/205604563-View-Download-InvoicesBest regards,
I just tried using envato again to verify my purchase etc. & this is the exact error message I received. Facebook SDK returned an error: Cross-site request forgery validation failed. Required GET param “state” missing.
Hi,
If you still can not open a ticket, please send me the direct message here.
https://themeforest.net/user/cactusthemessupportBest regards,
Hello – Can this theme be used without Visual Composer installed?
Yes,
it’s possible. But it will be inconvenient a bit when using our own shortcodes.
Best regards,
Hi, does this theme support “direct upload to vimeo from frontend”? Thank you.
Hi,
It’s not provided as theme option. You would need to install the extra plugin for that.
Best regards,
