Support for VideoPro - Video WordPress Theme

Support for VideoPro - Video WordPress Theme

4.16 (237 ratings) 4.16 stars
Cart 5,315 sales
Well Documented

CactusThemes supports this item

Supported

This author's response time can be up to 1 business day.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

What Do I Do Before I Submit A Support Ticket?

  • Make sure you are running the latest version of Theme, included Plugins and the latest version of WordPress.
  • Always check the Important Update Information first.
  • Check our Documentation and Knowledge base for the answer to your question.
  • Disable any additional 3rd party plugins you may be using to see if it fixes the issue.
  • If you cannot find the answer to your question, fill out this form and our support team will help.

What Does Support Cover?

Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately we cannot provide support for customizations or 3rd party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.

What Is The Support Schedule?

We try our best to monitor the forums around the clock, however, this is not always possible due to different timezones (we are at GMT +7). We check tickets all throughout the day but reply times can be up to 24 hours Monday-Saturday

Thank you so much and we look forward to serving you!

Show more

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey