Web Themes & Templates

Reviews for VideoPro - Video WordPress Theme

223 Reviews

for Customer Support

Another theme that I can't get support for and I just paid, downloaded it about an hour ago. Link Expired! Go figure... Now lets see if I can get my money back and find another theme that I can use...

for Customer Support

Had to buy this twice to get the download. Still haven't received my refund for the first purchase.

Item ID:
16677956

Item Purchase Code:
1d4ad883-7854-4c71-a234-e1af33597748

Purchase Date:
2020-12-30 20:06:29 UTC

Tons of runaround. They get my money twice but never again after this.

Author response

Hi,

Sorry, for the download product issue, please contact to Envato instead. We do not handle that process.

for Customer Support

Changed from 2 stars to 1 because I never had anything disgraceful like this! There is no support, there is big issue with this theme, no one is answering my tickets and my emails!! I am so angry, never had so bad experience in Envato like with this theme.

Author response

Sorry, as I see, the issue is from your hosting provider instead of our theme. So we were unable to help you fix that.

for Code Quality

I do not give a low star rating lightly. In fact, I hardly ever give low reviews. The only reason I am on this theme is to help others from investing in something that is having a lot of trouble. Also, hopefully, the theme developer can do the right thing and either update their theme or stop selling it.

First, you have to use the Enable jQuery Migrate Helper plugin for the theme to work now because after an update in WordPress that happened months ago. And even with that plugin, there still errors and it is a mess. It has been several months, I contacted support, and still, nothing has happened. This is due to old and deprecated code being used and that is no longer supported by WordPress. For a WordPress theme, all of its code should be compatible with the current version of WordPress.

The second very huge issue, one of the themes plugins has a security vulnerability which is causing the website to get hacked. It is a well-known issue and flagged by all security plugins. It has been weeks, I have addressed the theme developer. And still no update available for the safe and fixed version. The theme developer is literally allowing a plugin in their theme that is the biggest security vulnerability out now for weeks, and will not address this. This is completely unacceptable. If the theme developer can not keep their theme updated so it is safe and the code stays compatible with WordPress, they should stop selling.

And that is why I am writing a review. I do not like writing negative reviews, but I also don't want to see others get into trouble buying this theme. And it is a shame, it could be a great theme. If only the developer was on top of it, it would be amazing.

for Customer Support

I originally rated this 2 stars. The review was meant for Betube.

Cactus themes was responsive to requests for support.

for Customer Support

Well, George from Customer Support is being very helpful, so I upgraded this Theme from one to four stars in anticipation of a good solution.

I still think the Theme and Data upload are 'buggy'... I hope it gets improved through updates.

for Bugs

Just purchased and downloaded this this theme, "import" or "install" sample data is not working, Try Brizy Spam message keeps on showing up when activating the "VideoPro - Unyson Sample Data" Plugin, Activate WPBakery button not working and the plugin keeps saying there is an update. The theme is not as it is stated and it's not working as it should / not working at all. Hope to receive a full refund within 5 working days. Hope that Themeforest takes measures against sellers like these, I joined Themeforest years ago to avoid these issues but this makes me think different now :(

for Design Quality

Awesome product. I wasn't planning to rebuild my site but this theme is just too awesome so I put in the work.

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