Hi, Thanks for contacting us about our product! Can you clarify your question? A user need to register on your site. Example: https://demo.harutheme.com/vidio/membership-account/membership-checkout/?level=1 . If you want to add user from admin side you can go to User manager of WordPress admin dashboard. Here is the document to understand how it works: https://document.harutheme.com/vidi/ https://document.harutheme.com/vidio/ Hope this helps! Regards!

After purchase can I use this theme lifetime?

Hi, You can use this theme lifetime. However support time is 6 months. After that time if you need support you need to renew. If you don’t need to support you can use it without any issues. Regards!

Hi, Thanks for choosing our product! We see your purchase code expired 2 years ago: https://prnt.sc/J-4SGcUPWJOT . So you may need renew your subscription. Currently plugin with works any theme and compatible with buddypress plugin. Regards!

Ok . Will have to renew support when can afford it!... Can you tell me one basic setting though, in the ‘Channels’ settings, single view, why does it not allow to change how many columns for videos it shows? All other archives you can set columns (mine are on 4) other than in the single channel view… it defaults to 2 videos wide which is really big …

Looks completly out of place with all other settings. Is there a way to set video columns on the chanel view page to 4?

Hi, Please note the support time expired 2 years (not 2 weeks or 2 months). So please renew before your next request support. About this issue, You can change it in: wp-content/plugins/haru-vidi/templates/vidi/channel/ then open file single-channel.php . Then go to line 171 and change the code from grid-columns__2 to grid-columns__3 or grid-columns__4 . https://prnt.sc/bs0AlmB4taYx . You can do it via child theme by follow the document: https://document.harutheme.com/vidi/ (section 13) . Regards!

Hi, Thanks for contacting us about our product! Currently we use Paidmembership Pro to create member plans: https://gyazo.com/39899ede6ee5e54dcf715a092f300cb2 and setup file upload for each level: https://gyazo.com/bdb1115253e24e42bfb4d41de882dfde However we don’t have a limited number of posts. We’ll research to add it later. Here is the document to understand how it works: https://document.harutheme.com/vidi/ https://document.harutheme.com/vidio/ Hope this helps! Regards!

Hi, Thanks for choosing our product!. You can remove server you don’t want to display by go to wp-content/plugins/haru-vidi/includes/libraries/ then open file vidi-metabox-submit-video.php. You will see them from line 79: https://prnt.sc/WgWj5Nd4v231 . Hope this helps! Regards!

Hi, Thanks for contacting us and choosing our product! We see you already send an email. Can you tell us more detail about your issue with screenshot and your site URL and maybe an admin account via email? We’ll login and check the issue for you. Regards!

Hi, The flow, backend screenshots we have detailed in this document: https://document.harutheme.com/vidi/ (section 4). When user logged in will has user menu like this: https://prnt.sc/V5P6ujjaNALS . User info: https://prnt.sc/OW3FYnBagBIi . My videos: https://prnt.sc/Q3ibuyfbIL_1 (similar with channel,...) Submit video: https://prnt.sc/loIugk8vRZRU (similar with channel,...) . Hope this helps! Regards!

Thank you, I understand better. Questions:

- Can users “favourite” or make someone else’s playlist their own? (so that it appears in their tab “My Playlists”). - On a single video page, do users have the option to add the video they are viewing to one of their playlists? - Same as above for Series.

Thank you!

Hi, Currently you can see watch later list (Favourite) at the top right here: https://gyazo.com/7c9af40c1a57a5fa0e06d27c50dd41f1 when you click watch later icon of each video. If you want to create manually playlist you need to submit it to administrator via submit playlist page. You can set auto approved in Vidi settings: https://gyazo.com/1e7638213fa5d7eb3349123b02f56e4f . These playlists will appear in My Playlist page. Hope this helps! Regards!

Hi, Thanks for choosing our product! Maybe you download full package (not install package only). You can resolve it by follow this: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error . Here is the document of theme: https://document.harutheme.com/vidio/ and plugin: https://document.harutheme.com/vidi/ . Here is the support forum: https://harutheme.com/forums/forum/themes-support/vidio/ . Hope this helps! Regards!

Thanks for your fast response.

Thanks for your feedback! Please follow our document resource above to customize our theme. Regards!

Hi, Thanks for contacting us and choosing our product! It seems your support time has been expired: https://gyazo.com/7a3c6e4ea891dc935a45c0465dc0a893 (You need to renew it to continue get support). To import demo data please check PHP settings of your server and follow this topic: https://harutheme.com/forums/topic/how-to-import-demo-data-automatic-in-harutheme/ . Hope this helps! Regards!

ok its working now pls ignore

Thanks for your feedback!

Hi, Thanks for contacting us and choosing our product! Maybe you need to read in topic: https://harutheme.com/forums/topic/too-much-plugins-we-dont-need-and-some-questions-about-the-vidio-theme/#post-9806 . You can change it directly in shortcode code. Regards!

Hi, Thanks for contacting us about our product! Currently we can hide player by CSS and all other functions still working fine. However maybe you need to show link in the video description for customer can see and view it on Youtube. Regards!

Hi, Thanks for contacting us and choosing our product! We have just checked our demo site and it’s working fine: https://prnt.sc/e4JH-4kaPV5o . So please check your site again. Regards!. Also maybe your support expired you need to renew it. Regards!

Hi, That’s behavior of Browser. Example if you go to this page directly: https://demo.harutheme.com/vidio/video/haru-video-wordpress-theme/ (The video will not auto play) but if you go to https://demo.harutheme.com/vidio/ then click on Menu Video -> Home it will auto play. You can understand more about it here: https://developer.chrome.com/blog/autoplay/ . Hope this helps! Regards!

Also you support time already expired. Please renew it. Regards!

Thanks for choosing our product! We have just checked submit embed Youtube: https://gyazo.com/f11bf1d66857b5ebb18c59014c3df403 and it’s working fine: https://gyazo.com/e0bf903d19a9e1e6b25ffeae6d78baaa and display at frontend: https://gyazo.com/89e7470a89bd01aa217ace3dba8115ab So please make sure your code is correct! Now the code we use for Youtube Embed like this: <iframe width="560" height="315" src="https://www.youtube.com/embed/YE7VzlLtp-4?autoplay=1&mute=1" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> . Hope this helps! Regards!

still gives me 403 error using this embed code. are there any settings need enabling for allowing embedding? Cant see any…

Hi, The 403 error may happen with server permissions. When you insert embed code, it will have some special characters and maybe your server will block it. So please check your server or contact your hosting provider if they blocked it. Regards!

Hi, Thanks for choosing our product! Currently we don’t have plan to add new function in Haru Vidi plugin. We noticed and will research about it later. Regards!

Hi, Currently user can’t add tags at Frontend because it will make many tags and very hard to manage. However they can select tags if admin already created by go to wp-content/plugins/haru-vidi/includes/libraries/vidi-metabo-submit-video.php then go after line 271 then add this code:

$video_submit->add_field( array(
            'default_cb' => 'haru_maybe_set_default_from_posted_values',
            'name'       => esc_html__( 'Tags', 'haru-vidi' ),
            'id'         => 'haru_video_submit_tags',
            'type'       => 'taxonomy_multicheck_hierarchical',
            'taxonomy'   => 'video_tag', // Taxonomy Slug
        ) );

. The code will like this: https://prnt.sc/s_2oGQ1vYGBF . Hope this helps! Regards!

Thanks, I’d just worked that code out as you posted it! What would need to change to make it a dropdown instead of mulitcheck? Just thinking if Im setting the tags myself will be a few of them so dropdown would be more organised. Many thanks

Hi, If you changed to dropdown you need to process form in PHP and it make the issue complicated. You can try other filed type here: https://cmb2.io/docs/field-types and tutorial for frontend form here: https://github.com/CMB2/CMB2-Snippet-Library/blob/master/front-end/cmb2-front-end-submit.php . Regards!

Hi, Currently we don’t have much free time for customize. However can you please send detail with example URL? So we can check if it don’t need too much time. Regards!

thanks I will do that

Thanks for your feedback!

Hi, Currently this function is not available. We’ll notice to research about it later. Regards!

how much would this cost to have done? Was building a site with a different theme that has this function, but testing using your theme as the other has playback issues with some devices that yours seems to be fine on… really need this feature though as its central to my site – gives the ability to have weekly ‘charts’ for top videos… thanks

Hi, Thanks for choosing our product! Currently we don’t have plan to add new function in Haru Vidi plugin. We noticed and will research about it later. Regards!

Hi, Please notice you will have My Videos in the profile like this: https://prnt.sc/sOMPW6VIUx_4 then you can Edit video from Frontend: https://prnt.sc/3GHIlRmWEiTI. with shortcode haru_video_submit_form: https://prnt.sc/DX3ds7qjsdoU and more detail in the document: https://document.harutheme.com/vidi/ . Hope this helps! Regards!

got it thanks, I didnt see the small edit icon on the videos on that page

Hi, Please update theme follow this topic: https://harutheme.com/forums/topic/how-to-update-wordpress-theme/ then follow step 3 to delete then reinstall Haru Vidi plugin. Regards!

Hi, Please send an email to harutheme@gmail.com with your site URL & admin account. We’ll check it for you. However we already have tutorial to help you do it yourself. Regards!

I have sent it. Thx! Once again, apologize and please, remove this (+review)

Hi, We got it but you send us wrong password. Please check it again. Regards!

Hi, Currently we haven’t start to do Elementor version (we need have a plan to do it later). About the issue with PHP 8 can you please send us screenshot and the page have the issue. So we can check and fix it. Regards!