This author's response time can be up to 2 business days.
Hello, I installed the theme in my domain: cabañasanrafael.com.ar
And the contact form does not work and the “RESERVE NOW” button does not work either.
I enter the captcha and it does nothing, it stays still.
Can you try to deactivate all your plugin then try again to make sure what this issue related with any plugin or not.
It is still the same, neither the contact form nor the booking button works.
Hi, can you send me your website url, also If you can allow me to see your admin page for further investigation. Please send message through my profile.
Hello, before i decide to buy this theme, i want to ask some question:
1) I want add a list “Tour Offer” under and the same as “Our Room” on hompage.
2) “Tour Offer” have same functional like “Our Room”, and detail for tour have little difference.
3) can menu top show phone number and stick ontop when scoll up and down.
Can you answer me as soon as possible,
Do i need your support to do that or any extra fee for these?
Thanks for your interest! Please read below regarding your questions:
1) Our Room in homepage is part shortcode, it require theme update to make “Tour Offer”
2) Can you more details for “Tour Offer”? This is nice idea! We will consider to make it as part of theme update
3) We consider to make it on upcoming update. We still works on theme update.
You no need extra fee for these. It would be part of theme update.
When new update release?
Hi, can you answer me , when’s your new update release?
Please wait, we will release an update at least by next two weeks.
I had purchased this theme long back, to be precise on 09 Sep 2014 but hasn’t used it ever. Now when i am trying to use it for one client the revolution slider is not working properly.
I am not able to import any of the free slider templates available. every time i try it gives me this message
“importing template slider settings and data…”
and nothing happens for hours.
Make sure to use latest theme version. I just try it with no issue. Can you send website url?
here is the site URL: http://www.hoteldegrandeur.com
Note: I am able to create new sliders but not able to import the FREE sample templates
The url you’ve sent is not our theme. Please switch to Vierra so i can check.
Hi i have switch it to vierra please check now. link: http://www.hoteldegrandeur.com
Hi, if you can allow me to see your admin page for further investigation. You can send message through my profile.
Hi, I have sent you the temporary admin access details as you requested. Please check your email. I have sent it through your profile.
Hi, most of issues there was cause of server(PHP) setting of max_execution_time which is 30 seconds. Normally servers allow script to change this value and they respect this change as well. You can change value max_execution_time. Also you can ask your hosting provider to do it.
Hello, I’m using qtranslate-x and the language selector is missing in the menu. What can be done about it, please?
Thank you for help.
You can create it from Appearance > Menus. Look at Custom Links then create new menu by insert menu name in Link Text field then insert #qtransLangSw?title=none in url field.
Thank you very much, appreciate it!
Good day. I have a problem with Importing demo data. When I try to import it, there is has an error. Error: Widget import data could not be read. Please try a different file/ What a problem could it be?
Please try again, we have issue with server previously. All imported data is connect to our server. We have fix it, you can try again now.
How can i setup multi language (English, Vietnamese) for website
You can use this plugin to make multi-language website, you can download the plugin here
Thank, i did it
Can i setup phone number on menu bar? can you help me?
Please wait i will make it possible in latest theme update.
Hi! I bought your template – Vierra. It`s very cool theme. I have some questions about tuning this theme. I use friendly plugin for this theme -
qTranslate to create multilanguage site. I need translate my logo. How can I do it? Thanks!
Thanks for your purchase!
Sorry it currently not possible to translate logo. I will research for this.
Hi! I bought your template – Vierra. It`s very cool theme. I have some questions about tuning this theme. I use friendly plugin for this theme – qTranslate to create multilanguage site.
1. I create multilanguages site. How I can translate field like “Email Heading Text”, “Email Footer Text”, “Reservation Success Message” on reservation message, “Footer Text” on site? I tried to use this “[:uk]UK-text [:ru]RU-text” and this ”<-:-><-:->” methods – without success. Help me, please!
2. I need to translate name of month and days on calendar (data-picker). How I can make this?
3. I need to make monday first day of month. How can I make it?
4. I need to add surname and number of children fields to booking form.
5. I need translate my logo.
6. I have mistake after press button “BOOK NOW” – I get 2 messages of reservation and 2 letters on client email. How I can fix this problem?
7. On mobile version after press “Booking now” I move to top of page, and I need to scroll again to get booking form.
Help me, please!
I want to remove 1 item at “Our room” from 4 to 3 display room, and fit with width of layout, can you help me?
You can use shortcode for 3 room below (the layout will automatically fit):
[de_room category="" count="3"]
i did it but the width of 3 room not not fit layout
Can you send your website url? Did you use latest theme version?
url: goldenlandhotel.com.vn and i don’t want to show url on comment,
I use the latest version download at first of this month
Hi, I ‘ve just send message through your profile, check it please
Did you fix it? I send acc to your message already 2 day ago
Hey, I didn’t receive any reply or update after send you admin log in
Sorry for delayed but you sent wrong website url on email. I have fix your website using latest version of this theme.
Oh, I didn’t notice, sorry. Thanks much, I checked, it working now
1. I create multilanguages site. How I can translate field like “Email Heading Text”, “Email Footer Text”, “Reservation Success Message” on reservation message, “Footer Text” on site? I tried to use this “[:uk]UK-text [:ru]RU-text” and this ”<><:->” methods – without success. Help me, please! 2. I need to translate name of month and days on calendar (data-picker). How I can make this? 3. I need to make monday first day of month. How can I make it? 4. I need to add surname and number of children fields to booking form. 5. I need translate my logo. 6. I have mistake after press button “BOOK NOW” – I get 2 messages of reservation and 2 letters on client email. How I can fix this problem? 7. On mobile version after press “Booking now” I move to top of page, and I need to scroll again to get booking form.
Sorry, we need to research before answer all your questions. Almost all of these questions require modification within theme source code. We will back to you once it done.
How much time about I wait?)
Hi! Can you answer to my question?
Sorry we still works on update. Approximately for this month.
Hi, do you have access to the documentation? Im interested to purchase but wont to know more specifics about how the booking process works and what features are available.
Thank you, Bodhi
You can send message to my profile, i will send you documentation files.
I have problem with theme, if I use Our Room with 3 item, they didn’t auto fit width of layout. Here is my website: www.goldenlandhotel.com (don’t public url, plz). Already active Child Theme
I already send admin acc through your profile message but didn’t recieve any reply in 2 week ago.
I need support to fix these thing ASAP.
I have fix your website using latest version of this theme.
I am not able to get email from this page : http://parashotels.in/reservation/
Please provide me steps to solve this.
wating for reply .
Sorry for delay. What email address did you use? May you can try to create a new email address firstname.lastname@example.org. If issue persist i would suggest to ask your hosting provider for permission to send php mail.
i can’t change the logo? how to change it?
Thanks for your purchase!
It’s easy to change logo. You can navigate tp Appearance > Theme Options > General Settings > Logo
Hi, is this compatible with Wordpress 4.8?
Thanks for your interest! Yes it ready.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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