Thank you for your honest review.
First of all, we'd like to apologize for keeping you in line, we were having some increased activity on our support desk, due to some latest theme updates. We're back on track now and we cover all requests on time.
Regarding your specific issue, we're aware of the problem. It comes out of the conflict with WooCommerce's AJAX call and our theme's page transitions. If you want to use WC shortcodes on your page, you need to turn transitions off. Otherwise, you'll experience some issues.
Unfortunately this is something that can't be changed and we're advising all our users to turn transitions off if they use shop.
For any other request, we'd like to invite you to submit a ticket to our forum and our agent's will certainly be at your service. If you're satisfied with our theme, please reconsider this poor rating, we'd appreciate it greatly.
Thank you in advance!