Reviews for Vigor - A Fresh Multi-Concept Theme

134 Reviews

for Bugs

Theme is broken. Fix it and release a working version.

Took me days to figure out what the issue was (on my own). Very frustrating when you finish website and it's not functional. Support was slow (4+ days to get a reply in their support system - and only after I mentioned that delay in the comments on ThemeForest) and not very helpful - shifting blame elsewhere: plugins, device, etc.

I had a light-bulb moment today. Had to turn off all animation to make the site functional. But I work with websites on a regular basis...
What about people who aren't tech enough?

Edge-Themes

Author response

Hello Max,

Thank you for your honest review.

First of all, we'd like to apologize for keeping you in line, we were having some increased activity on our support desk, due to some latest theme updates. We're back on track now and we cover all requests on time.

Regarding your specific issue, we're aware of the problem. It comes out of the conflict with WooCommerce's AJAX call and our theme's page transitions. If you want to use WC shortcodes on your page, you need to turn transitions off. Otherwise, you'll experience some issues.

Unfortunately this is something that can't be changed and we're advising all our users to turn transitions off if they use shop.

For any other request, we'd like to invite you to submit a ticket to our forum and our agent's will certainly be at your service. If you're satisfied with our theme, please reconsider this poor rating, we'd appreciate it greatly.

Thank you in advance!

Edge

for Customer Support

I made the Korean homepage of Pirelli tire using this theme. The design is very good, everything is perfect. In particular, the service team is very friendly and immediate.

from: www.corse.co.kr

for Customer Support

I needed help twice. After 4 days I still didn't get a response to my support query. The site is buggy. In the brand demo it is impossible to get the logo centred.

for Feature Availability

Easy to build with. Love the function and plugins

for Other

Hi, I´m really disappointed with Vigor. I have issues like extra space at the bottom of the page, I sent a ticket and the answer was very vague and not helpful. Also the arrows at the the bottom of each portfolio don´t work properly and I´m still waiting for an answer. My technical support expired, but why should I pay again to extend the support if Vigor doesn´t perform properly on very basic things?

Edge-Themes

Author response

Hello,

We are sorry to hear about this bad experience you've had. Unfortunately, we need to say we found this rating totally unfair. We are always willing to help our customers and to investigate any issue that is theme related, even if support period is over.
We checked emails, and as we could see our agent answered on your emails.
Please, check full response over email, and see instructions from our colleague.
We really hope once all this is sorted out, you'll change this bad impression you've got and you'll finally be satisfied using Vigor. Kindly reconsider this bad rating. Thank you in advance!

Edge

for Flexibility

actually a nice theme but the artist template is absolutely not made for mobile devices / responsiveness. for me a nogo @2018

Edge-Themes

Author response

Hello there,

Thank you for your review.
We are glad to hear you like our theme. When it comes to responsiveness, it is fully responsive. which is why we need to ask you to submit a ticket on our support forum at https://edge.ticksy.com and to include your site URL with wp-admin access. There, our trained support agent will investigate and check the issues on mobile devices you are facing with. Having pleased users is our priority.
We hope this could be solved easily, so you'll change this bad impression you've got and kindly reconsider rating into five stars. Thank you in advance.
Looking forward to hearing from you.

Edge

for Customer Support

Excellent customer support, always responding within 24 hours and working to find any fixes. I love this theme.

for Customer Support

This theme is absolutely beautiful with a lot of great features, but the best thing about it is the customer support! I am a newbie a making sites and I wanted something a bit complicated; I am a support person's worst nightmare. Edge support has kicked ass in helping through some of the more difficult parts of the process, which has enabled me to have the site of my dreams. I always send them my questions at the end of the day and usually by 10am EST the next day I have replies that fix the problem (which is usually user error ;) . They even give me custom code if it's something not available in the stock theme! It's great because you can learn and make mistakes while still having a team of professionals in your back pocket when you get stuck.

As for the theme design, I used Vigor Artist with the vertical sliders. My site came out stunning and I couldn't be more pleased with the purchase. The post and media galleries display wonderfully, and once you get the hang of it, it's pretty easy to manipulate. The outcome is professional and unique. Love love love this theme and the team that comes with it! I will definitely be using Edge Themes again.

for Design Quality

Works like a charm since three years now, and I never had any problems working with it. Does not have all the flexibility like the big ones, but the basis is fine and the design good, so why bother?

for Customizability

Beautiful, flexible, highly customizable theme, plus quick and super helpful support. Just what I was looking for.

for Customizability

I chose one main reason but this template deserves 5 stars for many reasons! Really beautiful, flexible, great customer support, I'm very satisfied!!

for Customer Support

A really beautiful theme and very important thing: customer support is excellent!

for Design Quality

A beautiful, flexible theme, easy to customize, and importantly, comes with excellent customer support.

Responsiveness is not working properly.

Edge-Themes

Author response

Hello,

We couldn't find any history of your tickets on our support forum https://edge.ticksy.com We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before adding this bad review.
Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Since our theme is fully responsive, we will gladly investigate any issue you are facing off.
Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.

Edge

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